Desktop Support Active Directory

Joe McDaniel **** E *** S ***********@*****.***

Kokomo, IN 46902 cell – 317-***-****

Background Summary

IT Professional with 30 years experience in various IT technical positions at Marsh Supermarkets. Excelled at providing technical support in a diverse technology environment. A problem solver who enjoys challenging responsibilities and projects.

Facilitated major system conversions to utilize updated technologies

Managed several projects enabling Marsh to move into a more competitive position

Created specifications and design for various implemented systems

Involved in development and testing of software and hardware

Worked in both customer support and equipment service areas

Involved in user relations and training of staff members

Oversaw various trainers to validate consistency

Involved in pricing, purchasing and installing various systems Experience

Marsh Supermarkets – corporate – Sep 1986 to Mar 2017 During my Marsh career, I provided IT support to many of the various Marsh companies. Operations Support Analyst - Feb 2016 – Mar 2017

Transitioned automated process scheduling software between platforms

Automated many hands-on production jobs

Second tier Help Desk support for corporate and store associates

Developed operational problem reporting and online problem solutions via use of ticketing software

Remediated DHCP configuration issues

Used appropriate SDLC and Change Management procedures to migrate Application Development created changes into the production environment

Monitored and controlled computer equipment to process business data according to detailed operating instructions and worked with Application Development associates to determine sequence of production job runs

Monitored machine consoles and reports to insure proper operation and performed appropriate actions required to resolve problems

Provided recommendations regarding data processing problems, major program changes, work schedules and related matters

Infrastructure Support Analyst- Feb 2013 – Feb 2016

Assured daily operation of critical business systems within the enterprise via hands-on work

Remediated DHCP configuration issues

Performed project management duties for enterprise implementation projects

Complied with the capital expenditure budget

Provided sole desktop support for 350 PCs/laptops – software and hardware

Provided sole administration for Legal Department and corporate scanning software and server

Responsible for PCI compliance for quarterly admin password updates at corporate and store level which included several servers

Supported many server environments during staff vacations

Supported the Active Directory network and was responsible for performing user account administration Joe McDaniel 7331 E 400 S ***********@*****.***

Kokomo, IN 46902 cell – 317-***-****

Desktop Support Analyst - Mar 2005 – Feb 2013

Decentralized the headquarters Ethernet network infrastructure from a single computer room MDF to separate IDF rooms on five floors

Worked with a team to support over 500 corporate PCs and laptops – software and hardware

Helped coordinate corporate move from a single office location to three locations (two in Indianapolis and one in Yorktown)

Maintained Disaster Recovery documentation and backup media for all corporate production data

Developed backup tape rotation schedules and processes

Combined three corporate offices to a single office in Indianapolis

Collaborated to convert corporate desktop network framework from Novell to Windows Active Directory

Served as the backup Exchange Administrator for Exchange 2007

Utilized System Center Configuration Manager (SCCM) for server and desktop device configuration maintenance

Performed end user account setup and administration for corporate headquarters employees

Coordinated personnel office relocations

Purchased, received and installed hardware

Collaborated on the corporate migration from Windows XP to Windows 7

Participated in headquarters Voice Over IP (VOIP) digital telephone system conversion

Supported warehouse networking in multiple distribution centers Desktop Support Technician - Aug 1998 – Mar 2005

Provided sole desktop support for Crystal Catering, Coffee Etc., Southern Heritage Coffee, Butterfield Foods, McNamara Florists – all Marsh subsidiaries.

o Crystal Catering support included their Corporate facilities and offices at the Indianapolis Zoo, the NCAA headquarters, The Indiana Roof Ballroom, Union Station, Bank One building, Indianapolis Motor Speedway, The Fountains catering venue in Carmel, their catering venue in Plainfield, their catering venue on the South side of Indianapolis and various cafeterias – Roche Diagnostics, Riley Hospital, Camp Atterbury, Purgatory Golf Course, Ameriplex, AT&T, Rexnord, Steel Dynamics to name a few. o McNamara Florist support included their corporate facilities plus all floral locations

Developed travel and planning schedules based on constantly changing priorities Retail Systems Coordinator - Oct 1990 – Aug. 1998

Founding member Retail Systems Dept. (reporting to the manager who reported to the CIO)

Visited each supermarket and developed plans to install their first in-store UNIX system for in-store processing and developed roll out schedule for these systems

Worked directly with the UNIX system manufacturer (Honeywell Bull) to develop necessary components and software

Worked with various software companies (Solutions Engineering for video rental software and The Future Now for the first Email solution to the stores) to develop new software

Worked within budget guidelines

Trained and oversaw a staff of 6 trainers to support varied software as it was rolled out

Oversaw the first Marsh Help Desk to support these system Computer Operator - Sep 1986 – Oct 1990

Hired as a Computer Operator in 1986 and promoted to Lead Operator in 1989

Oversaw daily shift operation for IBM mainframe and multiple midrange systems Supported Products

Windows Active Directory Microsoft SCCM

Windows Server 2003 – Windows Server 2012 R2 Exchange 2007, 2010

Microsoft Windows NT 3.0 thru 4.0, XP, 7 thru 10 VMWare vSphere 4.0

Microsoft Office Applications (2000-365) Cisco Routers

Dell and Gateway desktops and laptops Cisco AnyConnect VPN

VOIP telephony equipment support UNIX versions (AIX, LINUX)

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