Customer Service Representative

**** ***** **** **** ******

Tulsa, Oklahoma *****

Phone Number: 918-***-****

Email Address: ********@*****.***

Darlene Stratford

Objective:

Proven experience with Customer Service. Excellent communication skills and have the capability of completing multiple projects.

Employment:

1/2013– 8/2013 Alorica Eastgate Metroplex

Retention Specialist

Scoresense.com website

Members viewed credit report and scores with protecting identity

Educated members on correcting credit report errors for better interest rates

Retention process before or after 7-day trial period to keep member with service

12/2011– 1/2013 TCIM

Telemarketing/Customer Service

Setup new and existing customers with products(home phone and/or cell phone, internet & programming)

Explained billing statement and monthly balance

City Sears inbound activations of customers Sears Card

7/2009– 11/2011 Dish Network

Customer Service/Technical Support Agent

Troubleshoot satellite equipment

Explained billing statement and monthly balances

3/2006 – 7/2009 Decision One/Alorica Eastgate

Customer Service/Technical Support Agent

Troubleshoot cellular devices

Provide information concerning accounts and answer billing questions

(Mentor) Provided technical assistance for agents

9/2005 – 1/2006 West Teleservices

Customer Service Representative

Advised member of their co-payments, premiums and deductibles

Informed members about Medicare Advantage Prescription Drug Coverage

6/2005 - 7/2005 MetLife

Customer Service Representative

Training for Life Insurance Group

2/2002 – 4/2005 DirecTV

Customer Service Representative

Researched resources through on-line based programs to assist customer issues

Accessed and utilized tools and scripting to resolve and restore services

(Bridge Companion) Coordinated with Supervisors to help agents in development with assisting customers

Assisted COS Specialist in adjusting employees time

Monitored service levels

Escalating system and broadcasting issues

Generated agents attendance

9/1997 – 2/2002 ACME Engineering and Manufacturing

Industrial Worker

Inventory Clerk

Assembly worker

Pulling, issuing and receiving parts into the computer

Reading and verifying work orders

Cycle counting and Operating Forklift

EDUCATION

Muskogee High School May 1988, General Studies, Diploma

O.S.U/Okmulgee Technical Branch April 1991, Associate Degree in Graphic Arts

Technology

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