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Customer Service Manager

Location:
Hope Mills, NC
Posted:
September 13, 2017

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Resume:

Professional Summary

Strengths

Activities and Honors

Work History

MARK NELSON

**** ******** *****, ************, ** 28312 (C) 412-***-**** ac2amd@r.postjobfree.com Reliable and hardworking warehouse operator committed to getting each job done as quickly, efficiently and safely as possible.

Material handling

Troubleshooting

Materials Routing

Strategic Thinker

Inventory Control

Fast learner

Hard working and self-motivated

Mathematical aptitude

Deadline-driven

Customer Service

Meritorious Corporal

Expert Marksman

Worked with Toys for Tots collecting and organizing toys for distribution Assisted with Special Olympians in Weight Lifting

2006 PA State Power Lifting Champion

Mail Processor 03/1988 to 08/2017

United States Postal Service – Pittsburgh, PA

Started operations by loading sort program and control instructions into computer data base. Loaded and adjusted machine feed and speed to maintain proper stock levels on the line for optimum productivity. Labeled and computer scanned sorted mail to designated areas depending on destinations, in accordance to established procedures and deadlines.

Organized mail for dispatch to loading docks for transportation and delivery. Troubleshoot and conduct minor repairs on postal machinery to ensure cost-effective production. Helped achieve company goals by supporting production workers. United States Marine Corps

Military Police/Desk Sergeant 02/1985 to 05/1987

United States Marine Corps – Beaufort, SC

Trained in law enforcement with jurisdiction on and immediately around a military installation. Responsible for the security, safety and daily admission onto the base. Patrolled designated districts in patrol cars and on foot.

Monitoring of secured and sensitive areas. Gathered preliminary investigation information as a first responder to crime scenes.

Responded quickly to dispatch and took appropriate action at crime and disaster scenes. Monitored and investigated suspicions persons and situations and unusual activities. Directed traffic during emergency and congested situations. Analyzed traffic accidents and general traffic surveys. Instructed suspects on field sobriety tests and used portable equipment to perform tests. Conducted covert, undercover investigations to uncover ongoing crimes and crimes in progress. Wrote reports on arrests made, activities performed and unusual incidents observed. Mediated domestic-related disturbances and protected victims from harm. Responded to and investigated security and burglar alarms.

Searched vehicles, buildings, homes and property for evidence and stolen property. Directed and controlled crowds at parades, funeral processions and sporting events. Wrote detailed arrest and accident reports.

Organized and recorded facts to prepare incident reports and daily blotter to disseminate to company commanders. Inspected squad vehicle and weapons daily and arranged for routine and special maintenance Yard Manager/Lead Fork Lift Operator

84 Lumber – Pittsburgh, PA

Maintained receiving, shipping, warehousing and distribution operations. Loaded and unloaded contracture products operating forklift truck in a safe and efficient manner. Communicated with customers and assisted with building and assembling orders for delivery. Controlled inventory levels by conducting physical counts. Maintained condition of warehouse and lumber yard to safeguard operations by performing daily inspections and documentation of equipment requiring repairs or replacement. Driver/ Warehouse Manger

Glass Depot – Pittsburgh, PA

Responsible for shipping, receiving and service center. Unloaded, picked, staged and loaded products for shipping. Education

Certifications

Selected products for specific routes according to pick sheets. Maintained accurate stock records and schedules.

Resolved service issues in a timely manner, including coordinating and processing returns. Oversaw warehousing and storage practices and housekeeping. Received incoming shipments and reviewed contents against purchase order for accuracy. Transported goods from racks, shelves and vehicles. Worked at a rapid pace to meet tight deadlines.

High School Diploma: 1984

Baldwin High School - Pittsburgh

Materials Handling Certification



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