Manager Customer Service

ALBERTO C. CARILLO

Phase II Blk. * Lot K&L, Tradition Homes

Brgy. Inocencio Trece Martirez City

Cell No.: +63-915*******

E-mail Add: *************@*****.***

C A R E E R O B J E C T I V E S

To further improve Japanese to English translation skills. To be able to put into efficient application and implementation all 15 years manufacturing experiences gained so as to promote interpretation and translation related development and improvement on a company that I will be serving. To further enhance and expand my knowledge and skills as an individual so that I could be a useful asset to the company’s objectives and goals.

W O R K E X P E R I E N C E

Intertek Testing Services Philippines Incorporated Address: 21F One Corporate Center Meralco Ave. Cor Julia Vargas Ave. Ortigas Center Pasig City, Philippines –

Employee Name : Carillo, Alberto C.

Position : Japanese Customer Service Specialist

Section/Dept. : ROC-Japan team

Emp. Status : Regular Employee

Date Employed : November 23, 2016~ up to present

ON-LINE FREELANCE JAPANESE TO ENGLISH TRANSLATION

EBay CSR/Encoder

Date started: October 1, 2016~ up to present

Job functions:

Encoding product description and photo uploading based on Japanese instruction (from Japanese to English) Gulliver Offshore Outsourcing Inc.

Address: 21st Floor, Makati Skyplaza, 6788 Ayala Avenue, Oledan Square, Makati City, Metro Manila, Philippines Date started: July 1, 2015~ up to present

Job functions:

Translate requested documents (from Japanese to English, Tagalog and vice versa) FTECH PHILIPPINES MANUFACTURING INC.

Address: North Science Ave, Biñan, Laguna, Philippines – Employee Name : Carillo, Alberto C.

Position : Japanese-English/Tagalog translator/interpreter Section/Dept. : HR and General Administration

Emp. Status : Contractual Employee

Date Employed : January 16, 2016~ June 30,2016

BROTHER INDUSTRIES ( PHILIPPINES ) INC.

Address: Lot 1-B-2 Phase 1B First Philippine Industrial Park Brgy. Ulango, Tanauan, Batangas Philippines

Employee Name : Carillo, Alberto C.

Position : Japanese-English/Tagalog translator/interpreter/ trainer/teacher Section/Dept. : Ink Cartridge Production Department F1 Emp. Status : Contractual Employee

Date Employed : February 16, 2015~ January 15, 2016 ROHM Electronics Philippines, Incorporated

Address: People's Technology Complex Special Economic Zone Carmona Cavite, 4116 Philippines

Employee Name : Carillo, Alberto C.

Position : Japanese-English/Tagalog translator/interpreter Section/Dept. : Production Department LSI2

Emp. Status : Contractual Employee-reliever

Date Employed : December 17, 2014~ February 10, 2015 Futaba Corporation of the Philippines

Address: 120 North Science Ave, Biñan, Laguna, Philippines – Employee Name : Carillo, Alberto C.

Position : Japanese-English/Tagalog translator/interpreter Section/Dept. : Production Technology Department

Emp. Status : Contractual Employee

Date Employed : October 23, 2013~ October 15, 2014 Achievement with regards to his position

Accurately translate mail, reports, documents and quality related instructions from Japanese to English and vice versa in fast paced and met deadlines.

Possess an ability to interpret during top management meeting, managers meeting, birthday lunch /dinner with the president, TV conference, meeting about new product development, new product transfer, process procedure,yield and quality related matters

Able to guide the Japanese auditors well in conducting audit in the process at the manufacturing line. SODEYAMA TRAINING CENTER INC.

Address: 159 SAN JOSE 1 NOVELETA, CAVITE

Employee Name : Carillo, Alberto C.

Position : Japanese trainer

Section/Dept. : N/A

Emp. Status : Contractual Employee

Date Employed : September 16, 2013~October 18,2013 Achievement with regards to his position

Able to trained well those trainee going to Japan with basic Japanese lessons based on the books provided by the company, most especially hiragana, katakana and received very satisfactory feedback from their Japan employer. Ensure that trainee were able to acquire basic Japanese language skills enough for their day to day task for only 160 hours.

Glory (PHILIPPINES), Incorporated

Lots 1 and 3, Block 19, Phase III

CEZ, ROSARIO CAVITE

Employee Name : Carillo, Alberto C.

Employee No. : GP-06-169

Position : Production Supervisor

Section/Dept. : Production Department

Emp. Status : Regular Employee

Date Employed : January 9, 2006~ October 18, 2013

Achievement with regards to his position

Ensure effective communication with Japanese either customer or employer, through Japanese language, using Kanji, hiragana and or katakana.

Ensure addressing with the top management the plans and suggestions for the company wide activities and or quality planning.

Handle effectively a set meeting for quality related issues, instruction or requirements. Guide well the Japanese auditors in conducting audit in the process at the assembly line. Act as interpreter and serve as a bridge of communication between Japanese and local staff for the achievement of target and for any improvements.

Successfully supervise the whole Production department operation and brought up many improvements such as training of new employee and their leaders.

Able to ensure attainment of company policy or targets. Capable of creating plans and schedule of activities for Production department whether changes on the existing or for new projects.

Achieved strict compliance by ensuring that plans, activities, all targets are being met, especially Q, C, D, 5S and Kaizen are carried out, implemented based on schedule. Able to check and ensure budget and resources allocation. Ensure manpower allocation by conducting required processes in coordination with HR department. Create training plan for development of skills especially of line leaders and subordinates. Ensure that the production schedule, quota and deadline are properly disseminated to staffs and report troubles to his manager.

Create and develop quality, environmental and safety procedures and working manuals and ensure implementation of 5’S, KAIZEN and PDCA in his own department.

Inquires and investigates within leaders, and or subordinates about causes of operation abnormalities or trouble to formulate corrective and preventive action.

Continuously promotes personnel development. Motivates leaders and or subordinates to achieve the highest level of performance. Assist in the periodical measure and evaluation of subordinates job related behaviours and results of their performance appraisals

Ensures staff compliance to the Company Code of Discipline, Safety regulations and other company rules at all times. Recommends corrective action to manager /factory manager on correction on behavioural deviations and disciplinary violations. Promotes high level of discipline among the sections personnel, lead by example; Ensure cooperation in teamwork and team effort development of own department. Maintain harmonious relationship with co-employees as well as the relationship with interfacing employees from other sections or departments.

T R A I N I N G S / S E M I N A R S A T T E N D E D July 28~29, 2014 Japan Foundation Manila Marugoto Teacher’s SkillsTraining May 17, 2010 PTTC, Pasay City Manila Training on Six Sigma September 2010 Himeji Japan Kaizen presentation

October 20-21, 2009 PTTC, Glory Phils., Inc. Supervisory Effectiveness for Improved Quality and Productivity

August 2009 Himeji, Japan Machine assembly training January 23, 2009 Intelek, Glory Phils.,Inc. OHSAS 18001 Awareness January 13, 2009 Intelek, Glory Phils., Inc. Performing Internal Audit for OHSAS 18001 January 8, 2009 Intelek, Glory Phils., Inc. OHSAS 18001:2007 Standard Adjustment December 05, 2008 TUV NORD, CEZIA ISO 9001:2008 Awareness Seminar November 25, 2008 QConsult, Makati ISO 9001:2008 QMS Awareness and Transition November 18-19, 2008 DUSIT HOTEL, Makati Role of Manager September 30, 2008 Intelek, Glory Phils., Inc. 8 Disciplines of Problem Solving November 24, 2007 Intelek, Glory Phils., Inc. 7 QC Tools Measuring Efficiency and Effectiveness September 20 & 27, 2007 Intelek, Glory Phils., Inc. IMS Auditing Course May 28, 2007 EPZA CEZ FIRE DEP’T Fire Safety Training October 4, 2006 Intelek, Glory Phils., Inc. Problem Solving Tools Training September 4-6, 2006 Intelek, Glory Phils., Inc. Advance Auditing Course ISO 19011:2002 January 3, 2006 Intelek, Glory Phils., Inc. ISO Awareness, Quality Policy, 5S and KAIZEN Philosophy

SKILLS

ISO 9001:2008 / OHSAS 18001 / EMS 14001:2004 documentation

Computer literate in Software Application both in English and Japanese (Microsoft Excel, Word, PowerPoint)

Japanese Language – Hiragana, Katakana and Kanji

Interested to learn and excel more on Japanese language for my family’s future. E D U C A T I O N A L B A C K G R O U N D

Tertiary : Cavite State University April 1996

BS Agricultural engineering undergrad (thesis for completion) Secondary : Sacred Heart School of Cavite March 1991 Primary : Marahan Elementary School March 1986

P E R S O N A L I N F O R M A T I O N

Address : Phase II, Blk. 3 Lot K & L, Tradition Homes, Brgy. Inocencio, Trece Martirez City Sex : Male

Status : Married

Birth date : January 19, 1974

Place of Birth : Niugan, Malabon Metro Manila

Religion : Roman conservative

Height : 5 feet, 8 inches

Weight : 60 kgs.

C H A R A C T E R R E F E R E N C E S

Lerna L. Maraña

TRP, Inc.

Human Resource Department Manager

Address: Toyota Sta. Rosa (Laguna) Industrial Complex, Brgy. Pulong Sta. Cruz, Sta. Rosa Laguna

Tel# - 091******** Landline - 049-***-****

.

Ms.Gemma Anda

Glory (PHILIPPINES), Incorporated

Lots 1 and 3, Block 19, Phase III

CEZ, ROSARIO CAVITE

Tel# - 09175\7574634 Landline – 046-***-****~04

Mr.Mihira

Factory Manager

Futaba Corporation of the Philippines

120 North Science Avenue, Biñan, Laguna, Philippines Tel# - 092******** Landline – 02-843-2866

Contact this candidate