Manuelito Soriano Deveraturda

Talay,Dumaguete City

Negros Oriental, Philippines

Cellphone No.: +639*********

Email Add: ac2aki@r.postjobfree.com

PERSONAL DATA:

Age:

46

Date of Birth:

Jun 15, 1971

Gender:

Male

Civil Status:

Married

Nationality:

Filipino

Permanent Address:

127-B Gordon Avenue New Kalalake,

Olongapo City Zambales

WORK EXPERIENCE:

Position:

Virtual Assistant

Duration:

January 2017 – Up to present

Company:

Hobbiesdiscounts.net, Scorediscounts.net, Storehouseproducts.net, Biggerdiscounts.net

Job Description:

E-mail and chat support for online shopping websites. Responsible for answering queries for orders made online. Follows up on disputes, replacement of items and other concerns and requests from customers (order editing, cancelling, etc.). Escalates concerns to appropriate departments to resolve queries.

Position:

Customer Service Representative

Duration:

January 4, 2016 – April 2016

Company:

The Results Companies

Job Description:

Handled concerns for credit card and loan applications and statuses. Provided information on breakdown of payments and answered escalated issues pertaining to purchases made by the customer.

Position:

Technical Support Professional

Duration:

February 27, 2014 – June 2015

Company:

Concentrix

Job Description:

Handled billing concerns, payments and technical issues for U.S. customers with regard to their TV services. Schedules technician visits if troubleshooting steps did not resolve faulty equipment. Also handled reconnection of services due to non-pay or pending disconnection and basic retention steps for customers thinking or requesting for their services to be cancelled. Processed upgrades and downgrades of subscription packages and equipment

EDUCATION:

Education Level:

High School Graduate

School/University:

Kalalake High School

Location:

14th Street New Kalalake, Olongapo City Zambales

Duration: June 1989 – March 1990

REFERENCES

Name Title and Company Phone number

1) Mr. Bon Magpantay Operations Manager, Concentrix 093********

2) Ms. Mykka Malla Team Captain, Concentrix 091********

I hereby certify that all information given are true and correct to the best of my

knowledge and belief.

Sncerely

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