Customer Service Information Security

Christian S. Estrella

*** *** ***, ******, *** Jersey,07603 * 201-***-**** * ********************@*****.***

QUALIFICATIONS SUMMARY

Information Technology (IT) Professional offering 3 years of exceptional technical expertise and proven ability to manage and maintain high-availability systems. Experienced team leader, adept at supervising and training diverse IT/Telephony staff on all aspects of installation, configuration, troubleshooting, and support. Implemented robust cybersecurity suites to patch vulnerabilities and protect against unauthorized access to external and internal threats to DoD and civilian based networks.

Areas of expertise:

Telephony system installation & configuration

Information Security Practices

Troubleshooting and Root Cause Analysis

End-user Support & Communication

Network System Installation & Configuration

Team Leadership & Training

System/Equipment Integration

Customer Service

Configure and implement line encryption devices to create secure networks.

WORK EXPERIENCE

UNITED STATES MARINE CORPS, Camp Lejeune, NC

2821 Technical Controller, Aug 2014 – Present

Oversaw the installation, operation, and maintenance of over $100,00 in equipment for over 300 users.

Highly experienced in system maintenance and functionality.

Repaired or replaced faulty equipment such as defective and damaged telephone, wires, switching system components, and associated equipment for over 400 phones (VIOP/POTS) using over 50,000ft of cabling.

Demonstrate equipment to customers and explain how it is to be used while responding promptly to any inquiries or complaints.

Implementing cabling architecture with over 75,000ft of cabling and over 400 users.

Assisted in the design and implementation of networks supporting more than 10 allied countries with assistance from adjacent branches of the armed forces and partnered communication agencies.

Instructed over 100 marines; to included subordinates, peers, and superiors; on the use and programming of network and telephony systems.

Splice and terminate copper cable to include but not limited to CAT3, CAT5, CAT5E, AND CAT6.

RAY MEES AUTO COACH, NORTH BERGEN, NJ

Collision Repair Tech, Jan 2014 – Aug 2014

Assessed damage and performed over 100 estimates for customer’s vehicles.

Fill cracks or breaks in surfaces of metal surfaces or areas with putty or epoxy compounds.

Smoothed surfaces of articles to be painted using sanding and buffing tools or equipment.

Performed wheel alignments to ensure vehicle safety and even tire wear.

Assumed the role of parts manager ensuring parts are ordered, kept track of, and to keep necessary materials such as paint, masking tape, solvents, sand paper, and other misc. materials.

Clean or maintain tools and equipment using solvents, brushes, or rags.

Dispose of hazardous waste in an appropriate manner.

Apply protective coverings such as masking tape to articles or areas that could be damaged or stained by work processes.

EDUCATION

BOGOTA JR/SR HIGH SCHOOL, Bogota, NC

High School Diploma, June 2014

BERGEN TECHNICAL SCHOOL PARAMUS CAMPUS, Paramus, NJ

Automotive Service Excellence Student Certification, June 2014

UNITED STATES MARINE CORPS BASIC TRAINING, Parris Island, NC

Marine, Aug 2014 – Nov 2014

MARINE COMBAT TRAINING, Camp Geiger, NC

Basic Marine Rifleman, Dec 2014

MARINE CORPS COMMUNICATIONS ELECTRONINCS SCHOOL, 29 Palms, CA

Basic Electronics School, Jan 2015 – Mar 2015

Technical Controllers Course, Apr 2015 – Oct 2015

II MEF COMMUNICATION TRAINING CENTER, Camp Lejeune, NC

Cisco Certified Network Associate Module 1, Apr 2017

II MEF COMMUNICATION TRAINING CENTER, Camp Lejeune, NC

Cisco Certified Network Associate Module 2, Apr 2017

8TH COMMUNICATIONS BATTALION SWIM QUALIFICATION, Camp Lejeune, NC

Water Survival Advance Course, July 2017

ADDITIONAL SKILLS

Multi-Lingual: English (fluent), Spanish (proficient)

Four Lenses workplace temperament personality class

Ability to work in fast-paced, high-stress environment and stay focused on the task at hand.

DoD secret security clearance

Cisco routing and switching

Cisco IP phones

TEO phones

Network monitoring

Self-motivated

AWARDS AND HONORS

Letter of Appreciation awarded on January 27, 2015 for volunteering at Guide Dogs of the Desert, Whitewater, CA.

Letter of Appreciation awarded on February 17, 2017 for volunteering at Bell Fork Elementary School, Jacksonville, NC

Meritorious Mast awarded on July 17, 2017 for efforts on exercise Battalion Field Exercise 2017

REFERENCES AND RECOMMENDATIONS

Captain Chamberlin, Daniel

Phone:412-******** Email: *************@*****.***

1st Lieutenant Marsh, Benjamin

Phone: 630-***-**** Email: ********.*****@****.***

Gunnery Sergeant Clayton, George

Phone: 330-***-**** Email: ******.*******@****.***

Sergeant Brooks, Carey

Phone: 910-***-**** Email: *****.******@****.***

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