IT Technical Support

Jane H Chun

**** * ******* ***.

Anaheim, CA ****6

(909) 455 – 5698 *********@*****.***

September 8, 2017

Dear Hiring Manager:

I am writing to express my interest in the Informational and Technology world. I am hoping to begin my career with an entry level job at your company. I would welcome the opportunity to speak about how I could help the successful continued operation of the technology with you.

My four years of experience dealing with different hardware and software at NR Computer Learning Center has helped given me diverse opportunities to grow in many areas. In my position there I was able to:

-introduce concepts that allowed new marketing ideas to diversify our classes

-create new content

-improve student enrollment numbers

-teach students in different programming languages

-implement new marketing tactics

-implement efficient processes in the workplace

My director now discusses all ideas and new concepts with me to see which ideas would improve students’ experiences, the center’s success, and class ideas.

I would like the opportunity to work with your organization to help provide the customers with technology solutions, support and help. Thank you, in advance, for any insight or advice that you would be willing to share in how my skill sets could benefit your company. Thank you for your consideration.

Sincerely,

Jane H Chun

JANE H CHUN

2662 E Jackson Ave. Anaheim, CA 92806 909-***-**** *********@*****.***

OBJECTIVE

Experienced and hardworking student looking to expand knowledge in different technology to gain more hands-on experience for an entry-level position and certifications.

EDUCATION

January 2018

Bachelor of Science, Kinesiology

California State University, Fullerton

SKILLS & ABILITIES

Basics: C++, Java, JavaScript, Python

Microsoft Office

Windows OS/Linux

Bilingual: English & Korean

Pursuing CompTIA A+ Certification.

EXPERIENCE

Instructor/Content Developer

NR Computer Learning Center - Orange

11/2013 - Current

Created content for online course material.

Taught C++, Java, JavaScript, Python, GameMaker, and other classes.

Taught hardware through Computer Basics, Arduino, and Lego Mindstorms.

Taught adult classes in Microsoft Office and Computer Basics.

Test Proctor/Marketing

NR Computer Learning Center - Orange

Marketed classes, handled Facebook posts, advised and consulted customers.

Resolved problems with malfunctioning products.

Provided base level IT support to non-technical personnel within the business.

Resolved customer issues in a clear, courteous and straightforward manner.

Demonstrated professionalism and courtesy with customers.

11/2013 – 06/2014

Waitress

Lee’s Café – Chino Hills

03/2013 – 09/2013

Provided excellent customer service and exceptional hospitality.

Supported other areas as necessary, including answering telephones and completing financial transactions.

ESL Instructor

WEB School – Dongtan, South Korea

08/2010 – 08/2011

Developed and taught a curriculum to improve students’ conversational abilities.

Improved instruction methods by using a variety of assessment tools and strategies.

ACTIVITIES/CLUBS

Secretary

CSUF Information and Security Club - Fullerton

09/2013 – 09/2014

Helped set up and organize security club at school.

Reference List

John Bagnas Operations Manager, AvAirPros – Delta LAX

(210) 478 – 1700 e-mail: *******@***************.***

Helen Chun Admissions Director, West Coast University

(909) 229 - 4450 e-mail: ********@*****.***

Vazi Okhandiar Director, NR Computer Learning Center

(714) 505 - 3475 e-mail: ****@*****.***

Estee Song Professor, BUC

(909) 393 - 0469 e-mail: *****.****@*****.***

Contact this candidate