Customer Service Sales

Karin Stevens-Gronewald

*** *** ** **** (*** Sunny Shores Rd.) Phone: 469-***-**** (c)

Wills Point, Tx 75169 Email: **********@*****.***

Experienced Customer Service Professional with Proven

Industry Experience

Dedicated, hardworking and results-driven Professional with over six (6) years customer service experience and a vast ability to understand how to analyze, identify sales opportunities as a means of achieving company goals and objectives. Vast experience in the development of customer relationships, retention, and care. Dependable and organized, with excellent attention to detail and follow through. Expert interpersonal and communication skills ensure the ability to develop a positive rapport and relationships with individuals at all levels of an organization (both in person and over the phone), as well as handle client interactions with tact and diplomacy. Acknowledged for being resourceful, adaptable, and self-directed with the ability to meet even the most challenging goals. Excellent time management skills ensure the ability to work well independently, as well as part of a team, able to motivate other team members to strive for success, and work with production and engineering departments when required to guarantee that deadlines are met while still providing the upmost quality and accuracy.

Areas of Expertise:

Energetic, Friendly, Outgoing, Enthusiastic and Goal Oriented.

Exceptional customer service and competitive intelligence skills.

Expert skills in data entry and 10-key by touch, as well as Patient Care.

Proven aptitude to learn new skills quickly, problem solving, keen listen skills and the ability to translate the needs of a customer to a matching a product or service.

Able and experienced working with individuals in stressful situations and able to multi-task numerous responsibilities simultaneously.

Familiar with a number of sales aspects including cash handling, account creation / follow up, tracking of orders, and ensuring that files are updated and closed once an order is completed while guaranteeing each customer is satisfied.

Professional Experience

PFS WEB 1301 Elm St Dallas,tx mike shahan

July 2016-Apr 2017 469-***-****

Responsible for providing advanced level, quality customer experiences taking inbound customer service calls and responding to customer email and live chat requests. This position demonstrates integrity and a commitment to customer satisfaction through a passion for caring for customers. This position provides advanced customer support, resolving issues in the best interest of both the customer and the company, maintaining a balance between company policy and customer benefit, and provides escalation and question support for peers as a subject matter expert (SME). This role may manage special project assignments as needed. Providing solutions to prevent future calls, and regaining the customer & apos;s trust in the product opens the door to up sell/cross sell opportunities, which is critical to this role. Utilize system tools provided to perform job function, and maintain proper documentation of customer database.

Ability to handle multiple chats and approximately 200 emails per day as expert

omni agent

Also phone agent with exceptional phone etiquette

DEPENDABLE AUTO SHIPPERS, Hwy 80 MESQUITE, TEXAS Lorie bolin

MAY 2015 – July 2016 214-***-****

CORPORATE / CUSTOMER SERVICE CONSULTANT

§Greet customers both in person and on the phone; answering any questions regarding company products or services and assist them in finding the product / service which will meet their needs through the offering of information and making suggestions based on the information provided.

§Receive orders from customers and obtain personal information about the client. Enter this personal data, such as name, address, phone number, and payment method, into the company system, in order to book their orders and then provide ongoing service through the transportation process. When required, update and make changes to customer accounts.

§Document all customer interactions and enter the information / conversation details into the company computer, as well as ensure that all records are accurate and up-to-date. This daily process ensures that customers feel important during their next transaction (as the Customer Service Consultant already knows their details), as well as makes the retrieval of applicable information quick and easy.

§Communicate in a calm and reassuring manger when asked to handle difficult customers; listening to their concerns and taking the steps necessary to rectify the situation and any of their concerns, ensuring that each customer has a good experience and leaves happy. If unable to satisfy a customer, refer the customer to the appropriate person or department.

KOHL'S DEPARTMENT STORES, INC, matthew bowling

Business hwy 45 CORSICANA, TEXAS 903-***-****

RECIEVING D C APR 2014 – FEB 2015

§Prepared, processed and moved merchandise (shipping and receiving) according to established guidelines in order to meet location standards. Tracked shipments from initial order through to successful delivery; confirmed that orders arrived safely and on-time and that the content is accurate.

§Upon receipt of a new order of supplies, participated in loading / unloading of trailers, scanned merchandise to confirm accuracy of order and noted any discrepancies, built pallets and labeled merchandise and entered data (manually, computer or RF functions) within the company system for easy location of products when required; ensured that all safety policies and procedures were adhered to.

§Picked, packed and, merged orders; verified the accuracy of production or location; when required set or assigned the locations of products.

§Tracked supply levels of various products and rebagged / reticketed, replenished and / or stocked merchandise as needed; ensured that there was always a consistent level of product available.

NEIMAN MARCUS GROUP, IRVING, TEXAS OCT 2012 – JAN 2014

CUSTOMER SERVICE REPRESENTATIVE

§Greeted customers in person, electronically, and on the phone; obtained / evaluated all relevant information related to their needs, answered any questions regarding company products or services and assisted them in finding the product / service which will meet their needs through the offering of information and made suggestions based on the information provided.

§Provided additional customer service and data entry services while working remotely from home.

§Communicated in a calm and reassuring manger when asked to handle difficult customers; listening to their concerns and taking the steps necessary to rectify the situation and any of their concerns, ensuring that each customer has a good experience and leaves happy. If unable to satisfy a customer, refer the customer to the appropriate person or department.

HOMEMAKER, CRANDALL / KAUFMAN MAR 2005 – OCT 2012

HOMEMAKER

§While a stay at home mom and homemaker, I participated in a number of activities which allowed me to keep my skills current. Even though I was not considered to be “in the work force”. I kept up on current trends and utilized my organizational and interpersonal skills daily in the coordination of activities and schedules, as well as the ongoing running of a household and family (including 5 children, 1 with a chronic disease). Additionally, I assisted in the care of my severely mentally challenged sister, as well as a wheelchair bound uncle for 20 years.

Older / Other Experience

GIRLING HEALTH CARE, KAUFMAN, TEXAS JUN 2013 – PRESENT

HOME HEALTH AIDE

CRANDALL LAUNDRY, CRANDALL, TEXAS JUN 2004 – FEB 2005

OWNER

CRANDALL EXXON, CRANDALL, TEXAS JUL 2003 – SEP 2004

SALES ASSOCIATE

THE WASH TUB, PORT ARANSAS, TX MAR 1999 – SEP 2001

PARTNER / BOOKKEEPER

NST, PORT ARANSAS, TX MAR 2001 – JUL 2001

SALES ASSOCIATE

TRAVELER'S PROPERTY AND CASUALTY, RICHARDSON, TX JAN 1998 – JUN 1998

MBR UNIT WORKER

Education & Training

Medical Secretary Training, Del Mar Community College, Corpus Christi, Texas

Certification in Travel Courses, Capitol City Careers, Austin, Texas, Jan 1991

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