Princess Henderson

Customer Relations

Atlanta, GA

ac2ait@r.postjobfree.com - 505-***-****

Objective: To acquire a position with the potential for career advancement where I can utilize my Administrative skills.

WORK EXPERIENCE

Client Solution Specialist

XPO Logistics

Marietta, Ga

July 2017 to Present

A liaison for clients and the XPO warehouses to efficiently coordinate inventories and management systems.

Create Sales Orders and Purchase Orders for allocated stock over 100lbs and more to be transferred amongst the client, warehouses and the client’s customers.

Cross reference data with V-Lookups and Pivots tables to ensure accuracy for invoices and unallocated stock counts.

Provides customer support for moderately complex technical issues and problems that arise.

Freight Support Coordinator- PT

Markland Shipping

Chamblee, GA

-September 2014 to Present

• Serve as coordinator between the warehouse, customers, and the shipping carrier to ensure on-time delivery of cargo.

• Participated in monthly cycle counting for warehouse and shop to ensure accountability of inventory.

• Receive goods in warehouse, entered PO in ERP system, and shipped goods outbound.

• Provide completed booking confirmations for orders and emailed final documents to account upper management, customer, and warehouse team.

• Alert all parties under account of shipment delays, canceled orders, changes in route, freight technical issues, commodity change and all issues regarding orders.

• Organize and maintain hard copy and electronic documentation supporting delivery execution, transportation methods and customer obligations.

• Respond to requests for Quotes with the appropriate pricing policy.

• Confirm that PO is accurate prior to goods being shipped. Confer with warehouse to ensure the availability, quantity, shelf life and appearance of stock.

Customer Service Specialist I

The Home Depot

Atlanta, GA

October 2015 to July 2016

• Coordinated customer online and store orders for pick-up or delivery; review information to ensure accuracy of the customer’s orders; process return shipments.

• Processed HD Business, Consumer and Contractor credit applications requests

• Demonstrated the flexibility and superb work ethic to manage special projects, in addition to administration responsibilities.

• Served as a liaison for the customers and vendors to provide service-related feedback to the store managers and department leaders on the proficiency of corporate merchandising and operation processes.

• Awarded several Homer Badges and Bravo awards for exemplary customer service for the quarter.

Junior Client Liaison

Pinnacle Asset Management

-Marietta, GA

July 2013 to January 2015

• Developed, maintained and fostered relationships with consumers, business owners and clients.

• Improved office efficiency by implementing an electronic signage via SMS and email after processing of successful payment to avoid charge backs.

• Reviewed and analyzed financial reports to reconcile accounts that required immediate attention with regards to collections issues.

• Initiated successful collections efforts by advising customers of actions and strategies for repayment by sending written and electronic correspondences.

• Reduced 180-day account aging from 77% to 20% in a four-month period.

Customer Relations Supervisor

THE UPS STORE

Atlanta, GA

March 2007 to July 2013

• Managed a team of 10 employees; administered annual performance review for the team identifying areas for effectiveness, productivity, and customer service skills to improve of our team services.

• Manually created logistics shipments (Domestic and International) and entered data into a centralized database. Assigned carriers and dispatched shipments accordingly

• Navigated through the appropriate POS and computer screens to provide prompt and precise service.

• Facilitated daily store operations to ensure productivity and delegated administrative and customer service duties.

• Provided mentoring and staff development, utilizing knowledge-based methods to demonstrate talent enhancement for on-the-job training.

EDUCATION

Bachelors in Business Management

Atlanta Metropolitan State College

Atlanta, GA

2015 to 2019

Nursing

Atlanta Metropolitan State College

Atlanta, GA

2010 to 2011

G.E.D

Atlanta Area Technical College

Atlanta, GA

2008

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