AMY PHILLIPS

317-***-**** • ac2ain@r.postjobfree.com

Quality Assurance Analyst and financial services professional with over 20 years’ experience in increasingly responsible roles. Experienced with Agile/Scrum team environment, Open Database Connectivity (ODBC), Issue Tracking Software: (Bugzilla, Footprints, Jira), UI Testing, API testing, iOS/Android mobile platforms, TestFlight, AnyConnect VPN, Entrust IdentityGuard, STAR, all major browsers, and MS Office Suite software. Familiar with OFX/XML, SQL Server Management Studio

Core Competencies

Leadership

Team mentality

Educating others about processes

Accuracy/Problem Solver

Attention to detail

Written & verbal communications

FORUM AWARDS

Technology Rock Star – 2011 • Innovation Award – 2007 • Team Achievement Award – 2003

CU Online & Bill Pay Implementation Outstanding Achievement Award – 2001

Debit Card Income Initiative Outstanding Achievement Award – 2000

PROFESSIONAL EXPERIENCE

FORUM, INDIANAPOLIS, IN 1993 – July 2017

Quality Assurance Analyst, 2014 – 2017

Quality Assurance Analyst II, 2012-2014

Serve as part of a team in testing and support of applications for desktop, iOS and Android platforms, including components of large projects and entire applications for small projects.

Discuss, document, prioritize, organize, and communicate tasks and technical issues during all phases of software development and testing with the development team and business staff at Credit Union.

Assist with planning, organizing, and scheduling software releases that include bug fixes, security requirements and enhancements. Communicate information to internal and external users, including the creation and dissemination of information about software prior to release.

Document testing processes, efforts performed to measure performance of a solution against expectations, and resulting outcomes. Create and publish documentation for completed solutions for both internal and external uses.

Assist with necessary maintenance and upgrades to new and existing product offerings and supporting systems.

Product Specialist Electronic Service, 2003 - 2012

Researched new and innovative technologies for electronic services, and assisted in the design of new electronic services.

Coordinated and participated in partner support issues related to electronic services.

Studied relevant product offerings from competitors, including knowledge on bill payment, bill presentment, inter-institution transfers, and other cash management technologies.

Enhanced and developed quality support methods and communication for electronic services and participated in team projects that enhanced the quality or efficiency of those services.

Assisted in the sales promotion of electronic services, and in the training and development of staff, internal, and external customers.

EFT Assistant Manager, 2001 – 2003

EFT Supervisor, 1997 – 2001

Debit Card Specialist, 1995 – 1997

Teller, 1993 - 1994

EDUCATION AND PROFESSIONAL DEVELOPMENT

High school graduate, 1987

• L.E.T. Leadership Effectiveness Training, 2002 • 2-year internal leadership training – Motivate University, 2001 – 2002

• Character First Seminar, 2001 • Efficient Chargeback Processing – Master Card University – Debit, 2000

Business Development Sales Training (BDST), 1998

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