Manager Customer Service

DEBORAH L HOFFMAN

**** * ********* *** #** • Rialto Ca, 92376 • PHONE: 909-***-****

E-MAIL: ***********@*****.***

OBJECTIVE

Seeking excellent opportunity to work as Office Manager utilizing my skills and experience enabling an enjoyable office environment that will thrive and prosper.

EXPERIENCE

April 2000–May 2011 Hoffman Data Collection Services - 10985 Hardy Pecan Court, Fontana, CA 92337

Owner/Office Manager 909-***-****

- Manage/coordinate office operations and nine Data Collections Specialists. Performed the following functions:

■ Provided data collection objectives to employees to ensure Data Collection Specialists reached weekly goals.

■ Provided process technical support to employees for all challenges faced.

■ Performed Data Collection Specialists duties when required.

■ Collections of Consumer Dispute Verifications for Credit Reporting.

■ Collections of Probate Wills and Decedants.

■ Payroll and HR, All employee training and performance reviews. Accounts receivable/payable.

Aug 1999-April 2000 Christian Discount Book Center 2401 S Vineyard Ave Ont Ca,91761

Store Manager 909-***-****

- Manage/coordinate office operations

Responsible for the supervision, training, and scheduling of all Sales Associates

■ Provided guidance and training for employee’s interface with Customers

■ Handled challenging situations and provided coaching for employees to develop their own skills in this area.

■ Performed overflow of office duties such as financial banking, answering phones.

■ Trained staff in the proper procedures in performing these functions as well.

■ Inventory and store layout.

■ Accounting/Refunds/ Exchanges/Payroll.

■ Designing store window promotional layouts

■ Maintained a daily order for special ordered books, contacting customers for pick up or shipment.

■ Prepared shipments for mailing. Answered Phones.

■ Hosted Children Events, readings, signings,crafts,and new book presentations.

■ Helped close store completely down.

Nov 1997-Aug 1999 Barnes & Nobles 11090 Foothill Blvd Rancho Cucamonga Ca,91730

Bookseller/Early Morning Stocker/Special Orders 909-***-****

Stocked shelves with books till operation hours. Cashiered, customer services duties. Shelving maintenience, Special order duties. Performed the following functions:

■ Responsible for shelving books alphabetical by aurthors last name. maintaining alpha order throughout store

■ Provided guidance and direction for customers to the products they required.

■ Handled challenging situations and providing excellent customer service.

■ Maintained a daily order for special ordered books, contacting customers for pick up or shipment.

■ Prepared shipments for mailing. Answered Phones.

■ Hosted Children Events, readings, signings,crafts,and new book presentations.

Hobbies

■ Photography, CS5, Lightroom.

■ Proshow Producer/ Powerpoint Presentations/Multimedia Creations.

■ Scrapbooking/ designing: Annoucments, Flyers, Handouts.

■ Piano/Singing/Teaching Music Truth Tabernacle Christian Academy.

■ Presenting MultiMedia Creations.

EDUCATION

High School Diploma

■ Credit Reporting Training By LexisNexis Jan 2000

■ Notary Certification Dec 2008

■ Probate and Will Training Sept 2010

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