Manager Continuous Improvement

Zachary J. Ward

*** *. ****** ******, *********, NY 12095 518-***-**** **********@*****.***

EMPLOYMENT HISTORY

Prime Group Holdings Saratoga Springs, NY

Floating Property Manager / Junior PBX Network Administrator – November 2016 to present

Manages the operations of properties to ensure direct personnel, information, and resources are maintained at all times.

Corporate Liaison for properties and acquisitions to maintain security systems, computer management, and asset tracking.

Creates PBX listings, sets up and maintains office phones, equipment, hardware audits, and firewalls for existing and new properties; troubleshoots all hardware, software, and third party operations.

Provides input to and implements strategic decisions that affect the functional areas of responsibility; resolves escalated issues that arise from operations and require coordination with other departments.

U-Haul Moving & Storage of Cohoes Cohoes, NY

Assistant General Manager – May 2016 to December 2016

Assisted General Manager to direct and motivate crew in meeting objectives while maintaining good customer relations and service; responsible for opening/closing store, handled cash drawer, monitored fiscal goals and budget.

Main Troubleshooter for extenuating circumstances and issues; used Continuous Improvement to streamline access and location of tools; created inventory lists; performed inventory cycle counts; cut keys for vehicle repossession.

Inspected and utilized resources to maintain, order parts for, and fix all vehicles; performed hitches and wirings; monitored and assisted pick-ups and drop-offs; coordinated to pick-up, route, and redirect vehicles for reservations.

Maintained storage and U-Box reservations; performed forklift operations for in-state and cross-country moves.

Sonic Latham, NY

Assistant Manager / Systems Director – April 2015 to April 2016

Operated on Franchise Opening Management Team to provide Staff Development, Inventory and Quality Control.

Served as liaison for law enforcement (fraud, security footage, etc.); spearheaded loss prevention and more.

Managed hardware and software support; cost-effective installation and maintenance of all office and POS equipment.

Created community outreach programs for franchise including reduced-cost childcare and participating in-school fundraisers.

Target Latham, NY

Flow Team Member - December 2014 to April 2015

Performed general warehouse duties with product and equipment maintenance; operated wave rider and crown forklifts.

Monitored all the receiving, distribution and palletizing of goods in a line-picker environment.

Maintained warehouse inventory, special orders, and returned goods; general safety maintenance and cleaning duties.

BSA LongHouse Council Long Lake, NY

Shooting Sports Director – May 2014 to August 2014

Acted as Chaplain’s Aide (Camp’s Moral Compass) and enforced policies and regulations compliant to the federal level.

Provided staff feedback, planned evening activities, and developed personalized learning programs for students.

Updated and maintained documentation and programs for four different shooting sports on three separate ranges.

SUNY Potsdam Residence Life Potsdam, NY

Resident Assistant – August 2012 to May 2014

Responsible for supervising and mentoring approximately 30 to 50 students each semester.

Trained new staff members on Residence Life policies, Domestic Abuse, and Crisis Management.

Enforced University and Residence Life policies to facilitate a safe, orderly, and enjoyable living environment.

Developed and implemented programs and activities to strengthen and build community and promote diversity.

Facilitated the launch of Gender Neutral housing; Resident Assistant for entire floor once implemented on campus.

EDUCATION

BA in Psychology, SIIM in Human Sexuality, State University of New York at Potsdam August 2010 to May 2014

Crisis Management and Response – Reachout Crisis Information Hotline – 500-hour Internship and Volunteer service

Published Socio-economic Influences on Case Management for HIV/AIDS – Collegiate Anthropologist, Spring 2013

Co-authored SUNY Potsdam Residence Gender Neutral Program’s Mission Statement

Attended Resident Life Conferences to present on Growth Theory and compete in case studies

Studied Mohawk Language through classes and immersion.

Criminal Justice & Security, Hamilton Fulton Montgomery Boces at Johnstown, NY September 2008 to June 2010

Completed concurrently with high school studies – Graduation: June 2010, Advanced Regents with Honors

Certified Protection Officer - International Foundation of Protection Officers

New York State Department of Criminal Justice Services – Fingerprinting and 8-hour Pre-assignment Training

EXTENDED SKILLS

IT Management and Tech Support – Administrative Program and Equipment Maintenance, Troubleshooting, etc.

Program and System Development & Implementation

Crisis Management and Critical Problem Solving

Project Management and Continuous Improvement

Team and One-on-One Training & Initiatives

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