Anees Abdul Basith

ac2agg@r.postjobfree.com

309-***-****

About Me:

•Seeking a challenging position as an analyst utilizing my proven abilities developed through my education and my experience with the opportunity for the professional growth and to promote the growth in the organization.

•Certified in ITIL V3 - foundation certificate in IT service management.

•Excellent problem solving skills, programming, and trouble shooting techniques.

•Strong incident and request management experience using various service management tools.

•Knowledge of system development life cycle (SDLC)

Strong in analyzing requirements, develop comprehensive specifications and executed them.

Knowledge in test planning, test scenarios, test cases and test reporting.

Good experience in Cognos 8, Cognos ReportNet (Cognos connection, Query Studio, Report studio, Framework Manager)

Self-motivater,quick learner with good communication and writing skills and an effective team player.

Volunteer at Advocate Bromenn Medical Center(Therapy)

Substitute teacher for Unit 5 and district 87 schools

Education:

Bachelor of Engineering (B.E.) 1997-2001

Electronics and Communication Engineering

Madurai Kamaraj University, India

Technical Skills:

Service Management HP Service Manager

OS Linux, Windows

LDAP MS Active Directory

Languages C,C ++,VB, Java, XML, HTML

BI Tools Cogos 8 Reporting Studio

RDBMS SQL

Certifications:

Microsoft Certified System engineer( MCSE) – 2001

ITIL V3 – Foundation certification in IT service Management

Professional Experience:

Unit 5 & District 87 School District 09/2013 - 01/2015

Bloomington/Normal, Illinois

Substitute Teacher

Served as a substitue teacher for elementary and middle school students

NTT Data Inc 04/2013 - 08/2013

Analyst

Client : Statefarm Insurance, Bloomington IL

Role : Analyst

Served as an analyst in DC10 for ICP effort. created and scripted a post CAB 3 recommendation documentation for hand off of the content component library(CCL).

Acted as a liaison between DC-10 and the Tridion Team. Tridion is a content management system that is being used to support in-Language translations for all ICP efforts.

Lead and created a global back log issue tracker that served as a template to track open issues and its status across all DC's.

DVTS helps to review all applications on the ICP for adherence to the dvts priciples. Consumers of this backlog template are Digital project Leads, Project Managers, Technical coordiantoers etc.this will help them to improve digital governance process and to address items for their DC’s and their teams.

Acted as the lead Process Analyst under various SOW's. Identified various Gaps including customer experience insights.

Creared various documentation for high level education of DC-10 processes, explanation of digital artifacts, engagement model, execution, change request, document of understanding (DOU) etc..

Professional references can be provided upon request

Ajuba Solutions india pvt ltd, Chennai, India 02/2002 - 03/2004

Software Tester

Part of the development and testing teams

Developed and conducted code reviews of COM components for email software and registered them as DLL's

Admin of the source code system using visual source

Conducted various types of testing including regression and functionality testing

Participated in release to production (RTP) checkpoint meetings

NTWARE Inc, Chennai, India 04/2001 – 01/2002

Network Analyst

Installation and Configuration of Operating systems and Applications

Setting up client PCs and configuring each user accounts

Troubleshooting network peripherals

Monitoring standard software Installations

Administration & maintenance of LAN network.

Server administration, monitoring & performance tuning

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