SUMMARY

SKILLS

EXPERIENCE

RANDALL N. WIGGINS

C: 479-***-**** ac2afz@r.postjobfree.com

To secure a position with a well-established organization with a stable environment that will lead to a lasting relationship in the field of telecommunications and /or networking CAT3, CAT5, CAT5e, CAT6

Telephony experience in AVAYA,

Nortel and Cisco

Routers, switches, blade servers,

installations, connections

Proficient in Cisco equipment

Computer Networking

3 years CCTV experience, security

systems and camera installation

Fire Systems

fusion fiber splicing

mechanical fiber splicing

MDU fiber install

fiber drop aerial splicing

03/2015 to 08/2017 Self Employed Contractor IT

sub contractor - Fayetteville, AR

would contract for inatall rg6 and cat5 install in new homes 03/2014 to 01/2015 Installation Specialist

ITC service group - Kansas city, MO

01/2013 to 07/2013 Field Technician Data/Comm

Staley Technologies - Springdale, Ar

Commercial installation and maintenance.

10/2011 to 10/2012 DirecTv

Little Rock, Ar

10/2008 to 09/2011 Residential Sub-Contractor

Wachter Network Services - Lowell, AR

05/2004 to 09/2008 Residential Sub-Contractor

Direct TV - Fort Worth, TX

06/2000 to 07/2004 Field Service Techician/ Installer Prince Telecommunications - Arlington, TX

Directly responsible for installation from the tap to the customers' equipment.

Installs equipment and network interface units and drop wires into customers location.

Disconnects and reconnects service as instructed.

Communicates with customers on-site, encouraging them to upgrade equipment or service packages.

04/1996 to 04/2000 Military Police

United States Marine Corps - Camp Pendelton, CA

All skills and training associated with military police work. Level II Field Technician

Installation and maintenance of commercial:.

Structured cabling systems.

802.11 Wireless solutions.

RFID solutions.

Voice services (including VoIP telephony).

Central Office services.

Security solutions.

Manager

Securing testing meters, phones and mobility tablets for van; confirming needed supplies, tools and equipment.

EDUCATION AND TRAINING

SKILLS

Providing top level customer service by communicating to the customer an estimated arrival time prior to arrival at the site. Reviewing order (new installation, additional services or troubleshooting) with the customer.

Conducting site survey (determining the best positioning for strongest signal Reception), installing satellite TV and receivers and ensuring broadband connectivity.

Verifying the completed order meets the customer's needs and providing customer education of equipment.

Cleaning up site, conducting final account review with customer and updating customer accounts on mobility tablets.

Communicating progress and last installation with Manager, dispatch and warehouse.

1995 Heavener High School - Heavener, OK

3.0

AVAYA, broadband, cable, cabling, CAT5, Cisco, Computer Networking, customer service, Office, network, Nortel, camera, police, positioning, progress, Reception, Routers, servers, Structured, switches, Telephony, phones, TV, troubleshooting, upgrade, VoIP

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