Senior Project Manager

EXECUTIVE SUMMARY

Jack Heald is articulate, analytical and accomplished polymath.

He taught himself to program and built his own software company. He ran that company for 8 years before selling it to a competitor.

He is a PMP-Certified senior project manager with more than 15 years of experience managing software projects, (web and local), from conception to delivery.

He taught himself to trade index futures and developed automated trading strategies . He wanted to make it easier for other new traders to learn what he learned, so he wrote a book for beginning traders. (He also wrote a children’s fairy tale.) Both books are now available on Amazon.

He taught himself marketing, and discovered that the same techniques used by cults could be used by businesses to increase loyalty and customer retention rates. He created a training course to teach others what he learned. That course is available here.

CORE QUALIFICATIONS & EXPERTISE

PMI-certified project manager (PMP)

International Consulting Experience

Software Development, Testing & Deployment (full SDLC)

Both Scrum & Waterfall Methodologies

Customer Relationship Management (CRM)

Web-based Content Management

Google Analytics, Google Webmaster Tools

MS-Office, MS-Visio, MS-Project, Internet Explorer, Skype

Social media apps: Twitter, Facebook, LinkedIn, Google+, Buffer, HootSuite, Zoho Social

Oracle, Microsoft, MySQL & AS/400 Databases

Financial Analysis

Business Process Analysis

Risk Assessment & Risk Mitigation Planning

Scope, Schedule & Budget Estimating

Earned Value Reporting (EV), WBS and Critical Path development

Functional and Technical Specification Development

Test Plan and Test Script Development

Change Management Planning and Execution

Electronic Data Interchange (EDI)

Software Quality Control & Assurance

Roll-out Planning & Management

PROFESSIONAL EXPERIENCE

Founder

Cult Your Brand / Chandler, AZ.

Cult Your Brand is a training company that specializes in the psychological aspects of loyalty and customer retention. Jack wrote the entire curriculum

September 2014 - Present

Project Director

Pondo.me / Scottsdale, Az

Pondo.me is an internet startup. It is like magazine subscriptions for music fans. Instead of a magazine, the fans get streaming video, music and photos from the bands they subscribed to.

September 2013 – September 2014

Led multiple discovery sessions with founders to develop Functional Design for application

Created initial wireframe designs and functional specifications for application

Supervised creation of technical design, database schema and 3rd party integration

Hired graphic designers & programmers

Managed development, testing and deployment

Established vendor relationships with service providers for payment, media streaming and web services

Created financial projections

Tools used: MS-Project, Word, Excel, Workflowy, Mockingbird, Asana, Basecamp

Technical Project Manager

Canon Business Solutions Inc. / Tempe, Az

Canon provides managed print services to all four of Arizona State University’s75,000 students on four campuses.

February 2011 – May 2013

Managed design, development and deployment of new print management system. This led to increased profits because it reduced overhead costs and improved margins & volume.

Reduced expenses (20%) boosted revenue (15%) in the library program by identifying inefficient processes and implementing new controls

Increased program revenue by implementing the updated processes in new programs across the Canon/ASU alliance.

Reduced speed of auditing from days to hours by implementing automated tracking program (Netaphor Site Audit)

Planned and supervised the implementation, management and use of all print management software and software-dependent programs in a matrixed environment

Tools used: MS-Project, Word, Excel, Powerpoint, Workflowy, uniFlow, Netaphor, Pharos, imageWare

Futures Trader

Duxnro Trading / Chandler, AZ

Duxnro was a private trading firm that designed and executed commodities and equities trading strategies.

January 2009 – January 2011

Developed and executed trading strategies for the S&P500 e-mini futures contracts and select equities

Founded and built the Chandler Area Day Traders Meetup group to a membership of 220 active traders before turning it over to new leadership

Created mentoring programs for new traders

Wrote and published a guide book for beginning traders (available on Amazon.com)

Sr. Project Manager

JDA Software Consulting Services Group / Scottsdale, Az

JDA sells, implements and supports merchandise management software for retailers, wholesalers and manufacturers around the world.

November 1996 – December 2008

Lead project manager for over 30 software implementation projects with budgets up to $5M and teams as large as 24 people across international time zones in a matrixed environment

Coordinated planning and implementation of projects with C-Level executives at major US & UK retailers

Collaborated with internal and external customers to analyze and document business & functional requirements

Collaborated with Subject Matter Experts to plan, design, develop and deliver customer requirements

Helped define JDA’s project management methodology for all phases of project management from planning & analysis to execution and turnover

Tools used: Tools used: MS-Project, Word, Excel, PowerPoint, MS-Visio, MS-Sharepoint

Detailed accomplishments include:

mentored new PMs

negotiated with project stakeholders and suppliers to obtain project resources

created and supervised project schedules & budgets

created and supervised project communication plans

authored functional and technical specifications

designed and executed quality & acceptance tests

monitored and controlled each project through issue logs, formal scope change procedures and status reporting

created and supervised risk mitigation and response plans

created and managed rollout plans

Founder & President

The Pronto Corporation / Waco, TX

Pronto created and sold Fitness Club Management software to fitness clubs across North America.

May 1988 – October 1996

Designed, programmed, maintained and serviced Pronto Fitness Club Management software

Wrote and maintained User Manual

Hired and trained sales, support & admin staff

Sold business to competitor

EDUCATION & CERTIFICATIONS

Baylor University

Bachelor of Music Composition

Thomas J Watson National Merit Scholar

University of London – Royal Holloway

Master of International Business (in process)

Project Management Institute

PMP (May 2004)

Toastmasters International

Certified Toastmaster

Interaction Associates

Essential Facilitation

Essential Leadership

REFERENCES

Available upon Request

Contact this candidate