Customer Service Sales

KIRSTEN ALVAREZ

**** * ***** ****** ********, CA 90502 507-***-**** **************@*****.***

OBJECTIVE

To obtain a permanent and challenging position with a stable, growth-oriented company where I will have the opportunity to utilize my skills and experience to grow within the organization.

SKILLS PROFILE

-Excellent knowledge of a variety of computer software application in maintaining calendars, word processing, spreadsheets (MS Outlook, Word, Excel, Powerpoint, ADP Lightspeed, DX1, PayChex)

-High Level of interpersonal skills to resolve issues with the ability to handle sensitive and confidential information and situations

-Strong written and verbal communication skills with a high level of demonstrated poise, tact and diplomacy and ability to interact and communicate with individuals at all levels of the organization.

-Ability to work in a fast-paced environment with demonstrated ability to manage multiple competing tasks and demands

EMPLOYMENT HISTORY

SBAA

5/1/2015 Current

DMV Title Clerk

-Check all titles received from sellers, dealers and other auction houses ensuring they are current with no DMV holds

-Process titles for all vehicles sold on Monday auctions by end of the week (250-400 vehicles)

-Prepare DMV paperwork for out of state transfers following corresponding state guidelines

-Prep export documentation for out of country sales following state and DMV regulations

-Daily and weekly contact with flooring companies regarding funding and titles

-Comply with all DMV regulations and timelines for sales and transfer of title as required by the state

-Provide customer services both sellers and buyers in an efficient and timely manner

-Perform administrative duties: ordering supplies, data entry, word processing, filing, phone calls, DMV contact & etc.

Beach Yamaha

6/5/2014 3/5/2015

Office Manager

-Manage staff of 15-20 in two locations including Human Resource, Accounts Payables & Accounts Receivables responsibilities

-New hire and employee exit process, bi-weekly payroll and monthly commissions

-Prepare all weekly and monthly financials for owners & investors approval to ensure timely payment to all vendors

-Process and facilitate all title transfer and DMV paperwork for both locations

-Ensure accuracy with monthly sales report and file sales tax for Board of Equalization quarterly

-Obtain city license, dealers’ license and all other permits required to open a new dealership including DMV paperwork

-Provide excellent customer service and maintain vendor / customer relations

-Manage Yamaha account and process all COMS flooring payment including curtailments, rebate and sales incentives

Noble RV of Rochester

9/1/2011 4/30/2014

State Certified Title Specialist / Office Manager

-Breakdown and submit funding paperwork for all sales transactions and facilitate title work process including MSO’s and POA’s

-Process and post all cash receipts, credit card payments and scanned checks

-Assist in the maintenance of dealership inventory including unit arrival, transfers and monthly audit

-Process all payroll and facilitate Human Resource paperwork (new hire, insurance) for submission to corporate office

-Sort, review and post all vendor invoices & credit card transactions with correct GL coding for end of month

-Assist General Manager in running an efficient and organized dealership

-Clerical work: answering phones, processing mail, filing, faxing, ordering supplies, bank deposits, etc.

Charter Communications 8/9/2008 8/30/2011

Broadband Technical Specialist

-Professionally and effectively handle in bound calls from customers with service problems

-Video troubleshooting & internet and home networking connectivity troubleshooting

-Build strong foundation and educating customers on products and services

-Update account changes and ensure account accuracy with credits, payments and billing inquiries

-Resolve customer questions and concerns in one call

-Meet monthly performance metric with continued training and quality control

Macy’s 10/2008 – 11/2009

Origins Cosmetic Sales Associate

-Responsible for providing exceptional customer service and quick and efficient cash wrap experience

-Ensure counters are properly stocked will all necessary items

-Attend company conference to learn about new products being released

-Open, close and balance registers, cash exchange and taking account payments at register

-Listen to client to make sure we are recommending the correct products for their concerns.

Kelly Services

3/1/2007 7/25/2008

Administrative Assistant

-Coordinate nurse staffing for 2 clinics and ensure proper staffing levels

-Answer all service related questions regarding orientation

-Scheduled meetings, calendar appointments, provide all administrative support during staff meeting

-Enter expense reports for physicians and nurse managers and contract workers

-Clerical duties: typing, filing, correspondence, answering phones, entering WebMinutes, power point presentations

EDUCATION

-2016 to current, SNHU, Bachelor’s of Science in Business Administration

-2014 to 2015, Globe University, Undergrad

REFERENCES

-Available upon request

Contact this candidate