Customer Service Human Resources

SAMANTHA J. STRAIN

*** ***** **, **, ***** 210-***-****

LinkedIn Profile: Samantha Strain ****************@*****.*** EDUCATION

Human Resources and Development, Minor in Business, Texas A&M University, Cumulative GPA 3.52 Financed 75% of college education through part-time employment and student loans HONORS AND RECOGNITION

2014 Deans List, College of Education and Human Development

2013 Bridge to Aggieland Scholarship, Recipient

2015 Difficult Dialogues Certification

2016-2017 National member of Association of Talent Development Scholarship, Recipient

2016 Graduated Cum Laude with a GPA of 3.5 or above WORK EXPERIENCES

POWER Software Consultant, Reynolds and Reynolds, College Station, TX, May 2016- February 2017 Customer service related duties

Assist hundreds of customers on a weekly basis by providing software support Training and development duties

Participate in software education, personal development, and business management training Human Resources HACU Intern, USDA-ARS, College Station, TX, January 2016 - May 2016 Human Resources duties

Created interview questions for a specific job title

Worked with team members in the office as well as people at different locations Project management duties

Worked on an excel tools to help track the Human Resources recruiting tickets Training and development duties

Helped facilitate workshops for the research lab and create the follow-up survey Naked Lime Website Administrator, Reynolds and Reynolds, College Station, TX, February 2015- December 2015 Project management duties

Pulled data from over 200 websites for car dealerships Product management duties

Added information to dealers web pages through Aptus (backend tool) Human resources related duties

Worked as a part of a team to finish projects for dealerships University Marketing Intern FanReact, College Station, TX, August 2014- March 2015 Marketing related duties

Created two or more posts a week for the social media sites Web based promotion duties

Collaborated with the other interns to market the application at a Texas A&M Visual Specialist, Cash-Wrap Specialist, Aeropostale, Grapevine & College Station, TX, November 2010 – December 2014 Customer service related duties

Worked the sales floor and assisted on average 10-15 customers per shift with product information Training and development duties

Provided codes at the registers for associates who could not perform functions such as or sale cancellations

Trained 5 new employees throughout a 2 year time period CAMPUS ENGAGEMENT ACTIVITIES

Member, ASHRD (Aggie Students in Human Resource Development), Texas A&M, September 2015 – May 2016

Social committee duties: Help facilitate the organizations’ social commitments for the semester Member, Mentor, Director, ASSIST (Aggies Selflessly Serving in Shaping Tomorrow) August 2012 - April 2015

Organized volunteer projects for my committee (Brazos foodbank, Habitat for Humanity, Generation one)

Organized meeting times for specific A&M traditions (Big Event, Silver Taps, Muster, Intramurals)

Held committee meetings and encouraged freshmen to grow in leadership and service

Maintained the financial responsibilities of the organization (a budget of about 10,000 dollars)

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