Customer Service Professional Experience
Resume:
Jessie Sanchez
*** ***** *** ** ******** park NJ 07508 • Phone 973-***-****• ************@******.***
Customer Service Professional with the ability to work efficiently in a fast paced environment; Excellent communication, interpersonal, and multi-tasking skills looking to grow into an Entry Level HR role.
Professional Experience
Wells Fargo 2009-Present
Lead Teller
Manage and organize multiple projects simultaneously.
Enthusiastically greeting and conversing with customers.
Perform transactions with quality and efficiency.
Educate customers about beneficial products.
Handle responsibilities of approving transactions.
Responsible for providing guidance and work flow direction to tellers.
Effectively communicate with customers to understand and achieve personal needs.
Working closely with the disabled and elderly customers to understand business needs.
Work with team members to meet goals and deadlines.
Help other team members with any issues that arise (ex. cash drawer imbalance, processing transactions).
Follow ethical guidelines and policy regulations.
Training new hires
Teller (2009-2014)
Responded to, and resolved, customer issues and inquiries.
Opened and closed down registers.
Performed returns, exchanges, and price adjustments.
Solved customer issues not only in store but also over the phone.
Made sure the department is clean at all times.
Counted all the money at the end of night.
Met daily sales goals.
Provided fast and friendly service.
Riviera Travel Agency 2008-2009
Customer Service Representative
Collected customers payments
International money transfers
Training new employees
Foreign Languages and Technological Software
Reading and conversational knowledge of Spanish and English.
Skilled in Microsoft Word, Excel, and PowerPoint.
EDUCATION
Passaic County Community College /Associate’s degree in Sociology and general studies certification; 2010-2015
William Paterson – Shrm Hr Management Certification March 2016
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