Customer Service Representative

Z’ahkiva White

*** ****** **. *******, ********* 38111 ● 901-***-**** ● ************@*****.***

EDUCATION & TRAINING

High School

May 232015

NORTHWEST PREP ACADEMY

Memphis, TN

Summary of Qualifications

Time Management Judgment and Decision Making

Persuasion Coordination

Social Perceptiveness Critical Thinking

Learning Strategies Complex Problem Solving

Computer Skills (Microsoft) Word, Excel, and Outlook

Type 40 WPM

Licensed Security Guard/Officer

PROFESSIONAL EXPERIENCE

Disney Call Center (Talent Force) July 2016- October 2016

Memphis, TN

Customer Service Representative

Answers customer/client requests or inquiries concerning services, products, billing, equipment, claims, and reports problem areas

Responsible for improving customer retention through programs and service provided to the customer

Utilizes mechanized systems to initiate and complete service orders and handle customer requests

Continually maintain working knowledge of all company products, services and promotions

Make recommendations according to customer's needs on features, accessories, upgrades and rate plans

Utilize operational systems to process purchases products and services; i.e. collections

Call Center Representative

July 2015 – December 2015

PIZZA HUT

Memphis, TN

Respond to customer service requests for restaurant good order by entering and verifying customer and menu data

Ability to achieve and maintain performance standards

Support marketing of products

Able to interact with all levels of management and customers in a professional manner

Customer Service Representative

October 2016 – January 2017

PARAMOUNT STAFFING (PFS WEB)

Memphis, TN

Answers customer/client requests or inquiries concerning services, products, billing, equipment, claims, and reports problem areas

Responsible for improving customer retention through programs and service provided to the customer

Utilizes mechanized systems to initiate and complete service orders and handle customer requests

Continually maintain working knowledge of all company products, services and promotions

Make recommendations according to customer's needs on features, accessories, upgrades and rate plans

Utilize operational systems to process purchases products and services; i.e. collections

JABIL (TALENT Force) January 2017-March 2017

Memphis, TN

QUALITY CONTROL

Approves incoming materials by confirming specifications

Rejecting and returning unacceptable materials

Documents inspection results by completing reports and logs

Accomplishes quality and organization mission by completing related results as needed

Communicating required adjustments to production supervisor.

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