Management Microsoft Office

Stacia Parfionov

********@*****.***

703-***-****

SUMMARY

Senior Technical Communicator with 15+ years’ experience creating software and hardware documentation (for system administrators, integrators, and developers) in leadership and contributor roles. Proficient in content management, web publishing, community management, information architecture/website organization, and tagging. Related experience includes project and program management as well as writing and publishing external web content, internal communications, and training presentations. Interested in improving customer experience and driving high satisfaction through quality documentation.

SKILLS

Communication:

Content management and governance

Strategy and planning

APA and Chicago Manual styles

Section 508 Accessibility Guidelines

Technical:

Enterprise collaboration tools (Confluence and SharePoint)

Content management software (multiple)

Version control software (multiple)

Tagging languages (DITA/XML, HTML)

Agile management software (Jira and Rational Team Concert)

Microsoft Office (Word, PowerPoint, and Excel)

RECENT WORK EXPERIENCE

IBM

Power Information Developer (July 2015 – present)

Power Information Developer Supplemental (Mar – Dec 2013)

Responsible for creating and revising product documentation. Role required acquiring in-depth product knowledge through interviewing Subject Matter Experts and hands-on testing.

CORT

Enterprise Communication Specialist (Dec 2013 – June 2015)

Responsible for creating and launching the company intranet. Role included content management, project management, community management, information architecture, taxonomy/tagging, and training contributors.

FMC Technologies

Internal Communication Specialist Contractor (Apr 2012 – Feb 2013)

Responsible for creating and managing content for the FMC Technologies University program. Role included writing web articles, email blasts, and other communications as needed.

Additional related work experience can be found on my LinkedIn page: https://www.linkedin.com/in/sparfionov.

ACHIEVEMENTS

2016 – Recognized in Manager's Choice Award program.

2015 – Made the intranet the default website for all employees.

2014 – Created and launched the company's intranet on the Confluence platform.

EDUCATION

Texas Tech University, 1999

Bachelor of Art in English (Technical Communication), GPA 3.6

References available upon request.

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