Stephanie Pervall - Page * of *

Stephanie J. Pervall, PMP

** ***** **** ***** **********, NJ 08060 H: 609-***-**** ac2aaf@r.postjobfree.com EXPERIENCE

COMCAST / NBC UNIVERSAL

BUSINESS DATA SERVICES

Senior Business Manager – Next Generation Network (NGN) March – November 2016

Responsible for the identification, documentation, and stakeholder alignment of business process and organizational impacts to the Sales, Service Delivery, Service Assurance and Field organizations for the NGN portfolio of products. Key Accomplishments:

Drove discussions resulting in proposed SD-WAN contract model supporting enterprise customers while minimizing the need to re-contract for lifecycle change of service requests.

SD-WAN Business Impact Assessment draft identifying impacted organizations with the inclusion of the new Order Engineering function

Special Project: National Address Build Tool (NABT) – successfully tested and deployed consolidated address build tool across Western and Central regions supporting 650+ users. AT&T NETWORK OPERATIONS

MOBILITY PROGRAM MANAGEMENT ORGANIZATION (MPMO)

Senior Technical Project Manager

2012 - 2016

Manage AT&T Mobility software releases for the 3G and 4G network elements. Lead cross-functional teams for assigned projects through all aspects of the project life cycle (initiation, planning and execution) on-time and budget. Drive project delivery through project milestones & decision gates while managing the integration of vendor deliverables. Key Accomplishments:

Service Awareness Manager (SAM) Software Upgrades – software upgrades managing the alarms received across impacted network elements – Alcatel-Lucent Releases 10.2, 10.6 ... 13.5

Per Call Measurement Data (PCMD) Feature Activation – allowing for data collection of mobile calls for customer support and future service & feature enhancements - Alcatel-Lucent Phases 1 & 2

W13B – Bulk feature upgrade for Ericsson software including Controlled Introduction in San Diego market AT&T PROGRAM MANAGEMENT ORGANIZATION

CHIEF TECHNOLOGY ORGANIZATION (CTO)

Project Manager – Technical

2005 - 2012

Proactively lead End-to-End project teams, consisting of Operations, Finance, Customer Care and IT, to deliver Virtual Private Network (VPN) projects to Controlled Introduction (CI) & General Availability (GA) production launches. Responsible for progressing projects through prescribed project phases & gates. Identify project dependencies and manage the associated issues and risks. Report timely status, risks, and jeopardies to project team members & stakeholders. Key Accomplishments:

• Managed the ATT VPN (AVPN) IPv6 migration project from initiation, release planning, testing and delivery of functionality converting from IPv4 to dual stack / IPv6 capabilities across multiple (6) quarterly releases.

• Managed the first Cycle Time Initiative project to reach GA, PNT Unilink with Network Based Firewall – Oct’09

• Selected by peers to represent the extended organization on the AT&T / IBM End-to-End Test team. Specifically, served as the liaison bringing project management related issues to the larger team and returning communication/training requirements back to the PM team

• Implemented feathered approach to deliver automated change orders during target architecture migration. Stephanie Pervall - Page 2 of 3

AT&T BUSINESS AND AT&T CONSUMER SERVICES

Business Lead – Contract Simplification / Process Improvement 2002 - 2005

Business Lead for contract and service level agreement (SLA) simplification initiatives charged to create value-added experiences for customers by removing complexity and adding process efficiencies for the Sales team. Provide leadership and project management support to the AT&T / IBM Consulting Teams to deliver on a set of business recommendations and milestones for simplification.

Key Accomplishments:

• Part of a team charged to deliver $277 million revenue uplift and $11 million in cost reductions over the next five years based upon the implementation of 274 recommendations.

• Define scope; Analyze processes, workflows, cycle times, customer bills/credits; Generate stakeholder consensus for approvals; Develop & implement recommendations; Establish business controls for guaranteed monitoring.

• Secured funding for the implementation of 70+ recommendations from business stakeholders AT&T INC. – VARIOUS POSITIONS

CONTRACT MANAGEMENT Develop custom voice/data contracts for Business Enterprise Customers OPERATIONS & COMPENSATION MGR Acquisition Sales Center – win-back Business Enterprise Customers PROJECT MANAGER Reengineering - Business, Consumer & International CFO Decision Support Systems

SYSTEMS SUPPORT, HELPDESK,

REQUIREMENTS & TRAINING

Manager - Business, Consumer & International CFO applications RCA/GE ELECTRONIC SYSTEMS DEPARTMENT – SECRET SECURITY CLEARANCE RADAR & SIMULATION SOFTWARE DEVELOPMENT

Software Engineer

• Designed, developed and tested radar center and analysis center software .

• Assisted in qualification testing and test plan definitions. EDUCATION & CERTIFICATIONS

LEHIGH UNIVERSITY, Bethlehem, PA

Bachelor of Science (BS), Computing & Information Science PROJECT MANAGEMENT INSTITUTE (PMI)

Project Management Professional (PMP) Certification 2009

VILLANOVA UNIVERSITY, Villanova, PA

Essentials of Commercial Contracting Certificate May 2004 Essentials of Government Contracting Certificate October 2004 2004

AT&T SIX SIGMA CENTER OF EXCELLENCE

Green Belt Certification 2003

White Belt Recertification 2012

Yellow Belt Recertification 2014

2003

AT&T SCHOOL OF BUSINESS

Campus Recruiting / HR Interviewing Certification

1996

Stephanie Pervall - Page 3 of 3

TRAINING

STRIKE DUTY PREPARATION /

CONTINGENCY PLANNING

AT&T Call Center, CWA Midwest Contract 2009 (80 hrs) AT&T U-Verse Retention, CWA Midwest Contract 2012 (80 hrs) AGILE AT&T Agile Bootcamp for Project & Program Managers NETWORK TRANSFORMATION

LEADERSHIP

Transformation Learning Series – AT&T Mobility Network AT&T Leading with Distinction Series (2010 – 2015) AVOCATIONS

LEHIGH UNIVERSITY ALUMNI

ASSOCIATION

Board of Directors - Member (2003 - 2005)

Alumni Of Color – Member (2002 – present)

BLACK THEOLOGICAL AND LEADERSHIP

INSTITUTE – PRINCETON THEOLOGICAL

SEMINARY

July 2015 (50 fellows)

LEADERSHIP PROGRAM FOR MUSICIANS

(LPM) –

LUTHERAN/EPISCOPALIAN/PRESBYTERIAN

CHURCHES

September 2013 – March 2015 (certification)

PARKWAY BAPTIST CHURCH –

WILLINGBORO, NJ

Choir Director (2008 – 2011)

WILLINGBORO PRESBYTERIAN CHURCH –

WILLINGBORO, NJ

Elder/Trustee (1999 - 2004), Worship Committee Chairperson Chancel Choir Director (2000 – 2005), Youth Choir Director (1998 – 2001)

Pastor Nominating Committee (1996 - 1997)

Youth Group Advisor (1986-1989)

NJ MASTERCHORALE

Soprano (2012 – present), Board Member - Communications Coordinator (eff. Jan 2016)

VOCAL SOLOIST Professional Soprano (2002 – present)

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