Technical Support Software
Resume:
Oleg Bicov
Folsom, CA
ac2a9k@r.postjobfree.com
PROFESSIONAL SUMMARY
Good understanding of system administration, networks, subnets, LAN, WAN, TCP/IP, IPSec, IDS/IPS, STP Wireshark, Zenmap
Managing, maintaining and providing Level 2/3 technical support of Microsoft NT, XP,Vista,7,8,10, MAC OS, Linux, Windows Server 2000/2003/2008R2/2012, Exchange, Active Directory Administration, LDAP, Kerberos Authentication, Password Policy & Access Management, GPO, creating share directories, including rights to directories, groups and files, supporting of MS Office 2007-2013, 365, SharePoint, Lync, Lotus, Skype
Workstation security and encryption (McAfee Full Disk Endpoint Encryption –EEPC, PointSec, TrueCrypt, Bit-locker, PGP)
Image creating, Operating system deployment using Symantec Tools/MS Windows Deployment Services (SCCM), Migration Agent
Setup PC’s from scratch, troubleshoot hardware, software issues and monitor testing equipment, validation testing and troubleshooting techniques for PC, laptops (HP, Dell, Panasonic, Lenovo, MAC) components, printers, IP-phone ( Panasonic, ACN, Sysco), tablets and mobile ( IPhone, Samsung, Blackberry) and Android devices
Installing, configuring, optimizing (IMAC) Service and upgrading operating systems and application software on PCs, laptops and Servers (WSUS)
Experience with virtualized environments - VMware, Citrix, Microsoft Terminal Servers
Creating backups for files, applications, volume with Tivoli Storage Manager for the SAN
Efficient in working independently and as part of a team, excellent analytical, problem-solving, communication and organizational skills
Capable of mastering new skills quickly and efficiently
EDUCATION
Windows Server 2008 R2, Asher College, Sacramento, CA 01/2015-05/2015
Network Security, New Horizons, Sacramento, CA 12/2011-05/2012
PC& Networking Technology, TechSkills, Sacramento, CA 09/2008-08/2010
BS in Machinery-Building Engineering & Industrial Robotics, Polytechnic Institute of Chisinau
(TUM-Technical University of Moldova), Chisinau, Moldova 09/1983-08/1990
CERTIFICATION: MCP, MCTS, A+, Network+, Security+
ENVIRONMENT: Windows 98, XP,Vista,7,8,10, MS Server 2000, 2003, 2008 R2, 2012, Exchange 2010, SCCM 2012, ESXI, VMware, Linux, MAC OS, Skype, Lync, Sisco Jabber, ACN, HEAT, ITIL, FTK, EnCaseV7.10, WAAT, MS Office 2010, 2013, 365, Visio, Project, SharePoint, Lotus, Adobe, WAP, LAN, VPN, Cisco, Citrix, Ghost, McAfee Agent, McAfee Full Disk Endpoint Encryption –EEPC, SED, Point Sec, Bit Locker, VBScript, PowerShell, PowerCLI, Python
PROFESSIONAL EXPERIENCE
Aditi Staffing for INTEL, Folsom, CA
System Admin / Security Technician – III / Software Tech-IV 08/2015-present
Windows Hardware Certification and VMware IOVP, VSAN test execution against Intel SSD products and correlating driver software on various PC platforms as well as identification, investigation, logging, and resolution verification of encountered product defects
Installing, configuring, optimizing and upgrading operating systems and application software, hardware on servers, laptops, PCs, encrypting all data stored
Providing workstation and laptops security and encryption: Bit-locker, PGP, McAfee Full Disk Endpoint Encryption –EEPC, accessing Self-Encrypted SSD (SED) drives
Creating images of the hard drives using FTK and EnCaseV7.10, de-encrypting and re-encrypting HDD/SSD, Data retrieve and recovery for HP, Lenovo, Dell, Toshiba, MAC
Answering and responding to various Technical Support requests regarding VMware, Microsoft Windows 7, 8, 10, Server 2003/08/12/16, AD, GPO, DFS, user application questions, diagnosing problems, procedures and troubleshooting techniques and performing maintenance or upgrading to remedy the problems on- site, by-phone, by Skype
Installing, restoring and removing applications for Android, Windows, MAC, Samsung tablets and phone devices
Updating Asset Inventory system when changes are made and assets are moved between locations using Share point
Insight Global for HP& Bank Of America, Sacramento, CA
System Administrator 04/2014-07/2014
Performing Data Migration for Bank Of America branches based on custom file extensions
Installing and configuring the Servers HP Proliant DL380 G8 with UPS APC SUA2200RM2U
Providing technical support to migrate to Windows 7 OS for Bank Of America user’s desktops, laptops, and peripherals
Capturing installed software and hardware configuration of the device
Providing access management for specific end-user and configuring settings on each new system in accordance with the agreed installation instructions on site and by phone
Re-installing end user software provided by client
Installing network printers
ISKRA, LLC, Chisinau, Moldova
Business Consultant (Remotely) 04/2013-02/2014
Maintaining security of confidential information for the company’s resources
Documenting business and functional requirements
Offering direction to staff in all aspects of customs operations by phone & by e-mails
Maintaining of version control of all documentation and ensuring the requirements fit within the scope of the project
Supporting project team during implementation and testing phases
Working throughout the project lifecycle to ensure client satisfaction
EXPERIS for HP, CalWIN, Folsom, CA
LAN System Administrator 10/2012-03/2013
Supporting of MS Server 2000,03,08, Exchange 2010, AD, creating new groups, Distributions Lists, users domain accounts, computers accounts, changing, removing, updating user’s information in Server AD, MACD, SAR DB-s within the Domain
Granting /assigning permissions for groups and users in different DB-s
Creating new systems for users, Data transferring (Win XP to Win XP; Win XP to WIN7)/ Data migration /backup and restore drives, directories and files using PowerShell & command line tools
Installing, configuring, optimizing and upgrading operating systems and application software, hardware on laptops, PCs, Workstation security and encryption (PointSec, Bit-locker, PGP), Access Management, Administering Antivirus/Antispam
Assisting users with configuring email accounts on iOS, Android, PC, MAC and other mobile devices
Troubleshooting and supporting to different mobile user like Samsung, Blackberry, tablet, Windows and IPhone.
Support Tickets requests regarding laptops (HP, Dell) and other equipment, software problems and user McAfee) software
Answering and responding to various ITIL Technical application questions (MS Office 2010, Outlook, Lync, EmergingSoft Meeting Planner, Cisco IP Communicator, Cisco Jabber, IE, VPN, Secured Wireless connection: Cisco MAC addresses filtering, printers problems: on-site, by phone, by Lync, by e-mails, sms
Diagnosing problems, procedures and troubleshooting techniques for PC components with hardware and software and performing maintenance or upgrading to remedy the problems
Updating Asset Inventory system when changes are made and assets are moved between locations
MCITP4HIRE, Sacramento, CA
Jr. System Administrator 07/2010-09/2011
Answering and responding to various Technical Support requests regarding Microsoft Windows XP, Server 2008, Exchange Server 2010, AD, GPO, WAP, desktop equipment, network and software problems, and user application questions on- site, by-phone, by Skype
Diagnosing problems with hardware and software and performing maintenance or upgrading to remedy the problem
Supporting ITIL Technical Support Tickets requests regarding desktops, laptops (HP, Dell, Panasonic, Lenovo, MAC) and other equipment, software problems and user access for applications (MS Office 2003-2007, Outlook, IE, VPN, Secured Wireless connection, printers problems)
Updating department asset inventory system when changes are made and assets are moved between locations (Assets included WAPs, routers, hubs, computers, monitors, printers, memory, and software)
Assisting with removing and restoring application for Android, IPhone, Samsung and other phone devices
Working with local and remote databases, retrieving and verifying completeness and correctness of data submitted to databases
Responding to issues posted to an IET, ITIL Technical Support tracking database and ensuring statuses of assigned work orders were current in the system
Created backups for system drives, directories, files, OS, using PowerShell & command line tools
THE CUSTOMS OF MOLDOVA, Chisinau
Supervisor of Technical Department / System & Security Administrator 07/1993-07/2006
Managing a Technical Department Group of Customs officers and Technical specialists
Tasks scheduling, change reviewing, updating and approval, submitting weekly, monthly and
yearly reports
Managing daily operations, answering and responding to various Technical Support requests, traveling daily throughout territory, assisting Service Specialists, troubleshooting and working closely with the technical team
Providing various technologies in different combinations to substantially increase security of Customs equipment of Borders and Bonded Warehouses
Managing and Support of Microsoft Windows 98/XP desktops and laptops, Server 2000/2003 AD, Group Policy, Access Management, Network Infrastructure, Maintaining and repairing of Desktops, Laptops, Customs special tools and devices, including X-ray machines
Answering and responding to various ITIL Technical Support Tickets requests regarding Desktops, laptops (HP, Dell, IBM) and other equipment, software problems and user application questions
( MS Office, Outlook, IE, Lotus, Remote Desktop connection, printers problems): on-site, by phone
Workstation security and encryption (PGP, True Crypt)
Administering Antivirus/Antispam (Kaspersky, Norton) software
Server installing, racking, cabling, troubleshooting, IMAC (Install, Move, Add and Change) Service
Maintaining specialized technical and non-technical documentation, update inventory spread and database and Data entry, working with local and remote databases
Providing training for new team members and users
SIGNAL Factory, Chisinau, Moldova
Mechanical Engineer 08/1990-06/1993
Managing responsibility for staff (salary actions, promotions, performance reviews, and disciplinary matters)
Providing management direction to team members during the job process life cycle
Developing and implementing work policies and procedures
Maintaining quality of service by establishing and managing to organizational standards
Maintaining staff by recruiting, selecting and training associates
Managing financial aspects of the Department, including purchasing, budgeting, and budget review
Maintaining Database (FoxPro) and Data entry
Mechanical device design and repair, warehouse management, Quality Control
Contact this candidate