Customer Service Sales
Resume:
Annabel Martial
*******.*******@*****.***
OBJECTIVE
Seeking a full-time marketing position which will require me to utilize my skills, abilities, knowledge and educational background to promote growth and contribute to the company’s success
EDUCATION
Master of Science Degree in Marketing 2017
Florida International University, Miami, Florida
BS Business Administration in International Business and Management 2016
Florida International University, Miami, Florida
HIGHLIGHTS & SKILLS
Events Management
Proven time management skills and ability to prioritize
Excellent written and verbal skills
Computer Skills (Microsoft Office, Excel, Power Point, Access)
Proven supervisory skills with the ability to delegate in a fast-paced work environment
Training experience
WORK EXPERIENCE
St Lucia Express Freight Services
Miami, FL
Marketing Manager
August 2014 – Present
Creates and executes marketing plans that reflects and impacts the company’s business goals.
Develops new business opportunities through sales outreach.
Maintains frequent communication with existing clients to achieve customer satisfaction and retention.
Travels and actively represents the company at association meetings, conferences and other networking events.
Manages company’s website, ad campaigns, blogs, press releases and social media.
Prepares budgets for new campaigns.
Identifies areas for improvement in sales tactics, marketing strategy, and promotional activities.
Identifies strategies and programs to expand the business into targeted market segments.
Monitors marketing and sales performance and adjusts strategies as necessary.
Develops and maintains work relationships with vendors.
Promotes suppliers to customers.
Works on events independently and collaboratively with other departments.
Uses research findings to provide direction to Marketing and Sales Personnel and ensuring that they are equipped with relevant data by utilizing market research.
Hertz Car Rental Company
Castries, Saint Lucia
Office Manager’s Assistant
January 2011 – January 2013
Conducted face to face sales calls.
Attended and hosted sales meetings and events promoting company and branch locations.
Participated in training, coaching and mentoring of Management trainees, Sales and Service Associates.
Supervised staff events (staff dinners, Christmas events and meeting).
Held monthly staff meetings.
Directed and organized all reservation pick-ups.
Assisted with the resolution of customer service issues.
Maintained a high level of professionalism with clients.
Updated customer information on the customer service database.
Remained updated on products and services offered by the company.
Impacted the company’s bottom line by problem solving and ensuring that frustrated customers became repeat customers.
Miami Dade College
Miami, Fl
Student Assistant
January 2009 to December 2010
Administered placement exams and other tests.
Served as back-up to the student check-in process.
Inputted student scores in student data base (Odyssey).
Directed students to the appropriate Student Services office as needed.
Prepared payroll, requisitions, and purchasing items.
Assisted in supervising and training part-time staff.
Assisted in ensuring test labs met the requirements of new testing software or updates implemented by the Department.
First National Bank
Castries, St. Lucia
Bank Teller
June. 2007- July. 2008
Provided account services to customers.
Recorded transactions by logging cashier's checks, traveler's checks, and other special services;
Prepared currency transaction reports.
Cross-sold bank products by answering inquiries.
Informed customers of new services and product promotions.
Ascertained customers' needs and directed them to a branch representative.
Completed special requests by closing accounts.
Completed safe-deposit box procedures.
References available upon request
Contact this candidate