Customer Service Sales

Yihsuan Annie Lin Castillo

**** *. ******** **. #***

Phoenix, AZ 85042

602-***-****

*****.********@*****.***

Objective

Seeking a clerical, warehouse, appointment setter or customer service rep position Relevant skills and experience

• Obtained more than 24 months experience in interacting with diverse customers. Detailed-oriented, and strong commitment to customer care. Able to assist people in a friendly, professional manner, and answer telephone and customer inquiries. Anticipate customer’s needs for a positive experience. General knowledge of internet navigation.

• Good communication and team player with solid work ethic, excellent punctuality record. WPM 74.

• Able to accurately track, and maintain information in written or electronic form

• Highly self-motivated individual.

Relevant Employment History

02/15 – 07/15 Mailroom clerk JPmorgan Chase/Adecco staffing Phoenix, AZ Call-backs, short-term temporary assignment on an as-needed basis. Duties included: quick meetings, sorting mail, handling checks, follow mail processing procedures at all times with speed and accuracy. Station clean up.

05/12 – 02/15 Cashier Super L Ranch Market Phoenix, AZ Provide excellent customer service in a fast-pace environment. Duties included: Customer interactions, resolve customer issues professionaly, cash handling, entering sales using a register, general knowledge of store products, bagging, and sometimes cross-train new employees.

09/10 - 07/11 Cashier Brunswick Bowling Chandler, AZ Provided excellent customer service in a fast-pace environment. Duties included: Customer interaction, cash handling and entering sales using a register, serving customers, cooking, some food preparation, and closing out register at end of shifts Education

High School Diploma

Gilbert High School

Gilbert, AZ

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