Customer Service Pharmacy
Resume:
David Dao
**** ****** ** ************, ** *****
Phone: 609-***-**** E-Mail: *****.***.****@*****.*** Objective
With my diverse pharmacy experience, I hope to optimize efficiency, output, and outcomes in the pharmacy while providing the true patient oriented care and services our healthcare sector needs.
Education
Doctor of Pharmacy Philadelphia College of Pharmacy B.S. Pharmaceutical Healthcare Studies University of the Sciences in Philadelphia Educational Accomplishments
Deans List Award Winner University of the Sciences in Philadelphia Outstanding Greek Chapter President Philadelphia College of Pharmacy Employment History
• Walgreens Pharmacy Graduate Intern
Philadelphia, PA (Supervisor: Dr. Kirk Tung, PharmD.) o Ensures proper pharmacy operations and optimizes patient care within product substitution and
vaccination delivery management
o Communicates with differing healthcare professionals to ensure proper transition of care
o Strives to provide the best customer service while ensuring the highest quality of care
o Works in Walgreens Local Specialty pharmacy and
deals with complex medications such as PCSK9
Inhibitors, HIV medications, and many others
December 2015-Current
• Mercy Philadelphia Hospital Pharmacy Intern
Philadelphia, PA (Supervisor: Dr. Harry Crimi, PharmD.) o Responds to medication requests from many differing departments with speed and efficiency
o Prepares IV admixtures in compliance with labels generated for specific patients or in compliance with compounding protocol
o Processes unit dose orders and Pyxis filling orders o Delivers medications to patent care areas while
October 2014-May 2017
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assuring appropriate inventory of medications and IV solutions
• Target Pharmacy Intern
Philadelphia, PA (Supervisor: Dr. Louis Pauzano, PharmD.) o Counseled patients on medication compliance
o Undertook projects minimizing shrink and
maximizing inventory profits
o Communicated with doctors and nurses and answered questions ranging from drug information to insurance processing
June 2015-Sept 2015
• Rite Aid Pharmacy Intern
Atlantic City, NJ and Philadelphia, PA (Supervisor: Dr. Marc Barclay, PharmD., Dr. Nabil Dharsi, PharmD.)
o Utilized NexGen delivery system with ease
o Observed patient counseling while maintaining a
professional attitude
o Ensured delivery of medications and medication
information in a timely manner
o Worked multiple high volume stores while
maintaining speed and efficiency
Aug 2013-Sept 2014
Relevant Advanced Pharmacy Practice Experiences
• Rite Aid Pharmacy-Community Management
Philadelphia, PA (Preceptor: Dr. Jibi Mathews, PharmD.) o Examined how upper level management handles
multiple pharmacy operations
o Assisted a struggling store organize and clean before an inventory
o Learned management techniques and how to motivate a staff
March 2017-May 2017
• Walmart Pharmacy-Community Rotation
Philadelphia, PA (Preceptor: Dr. Liju Cherian, PharmD.) o Counseled patients on vaccinations and proper
medication administration
o Practiced management of proper workflow and
examined how the workflow model could improve
January 2017-March 2017
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Relevant Introductory Pharmacy Practice Experience
• Acme Sav-On Pharmacy-Community Practice
Mays Landing, NJ (Preceptor: Dr. Sean Garvey, PharmD.) o Organized and undertook a Zostavax vaccine clinic that sold over 30 vaccines in a weeks time
o Utilized cold calling skills to implement clinic o Worked together with doctors and nurses to ensure correct medication therapies based on potential
adherence and cost issues
May 2014-June 2014
Volunteer Experience
• Walgreens Mens Health Clinic
Philadelphia, PA (Preceptor: Dr. Edward Manderfield, PharmD.)
o Facilitated conversations with patients regarding men’s health via diet, exercise, prostate health, and other men’s related diseases
o Initiated conversations regarding lifestyle changes and how to lead a healthier lifestyle in all aspects of men’s health
o Facilitated flu shot administrations at site
September 2016
• Stupa Community Hospital-Pharmacy Disaster Relief Kathmandu, Nepal (Preceptor: Dr. Rajesh Swathi, M.D.) o Assisted the chief resident with drug information questions utilizing Lexicomp, Micromedex, and other resources
o Participated in interdisciplinary rounds with nurses, physical therapists, and physicians
o Assisted post-earthquake country in increasing trust and quality of outcomes within allopathic medicine August 2015-Sept 2015
Professional Development
• Presidents Leadership Academy
Indianapolis, IN
January 2014
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o Attended a three day conference to develop effective leadership skills
o Gained skills in planning, communication, and being an efficient team player and leader
• Recruitment Boot Camp
Indianapolis, IN
o Attended a three day seminar focusing on
implementing new recruitment strategies
o Utilized new skills obtained from the seminars and recruited a large, strong group of new members
February 2013
• Professionalism/Leadership in the Workplace
Conference
Atlantic City, NJ
o Gained valuable insight on how to effectively lead a team
o Obtained new methods of goal setting and styles of leadership in the workplace
June 2012
Affiliations/Memberships
• Phi Kappa Psi Fraternity
o Chapter President (May 2013-May 2014)
o Corresponding Secretary (April 2012-May 2013)
o Scholarship Chair (April 2012-May 2013)
o Recruitment Chair (April 2012-May 2013)
April 2012- May 2015
• Circle K International Charity
o Treasurer
§ Optimized funds for massive community
outreach service projects
§ Ensured future growth and success of the
organization within the monetary system
May 2012-May 2013
Relevant Skills/Certifications
• Fluent in Vietnamese, English, and conversational Spanish
• Experienced public speaker
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• Experienced with Meditech, EPIC, eClinicalWorks, SIMS, NexGen, Intercom Plus, Enterprise Pharmacy System
• CPR Certification from 2016-2018 by the American Heart Association
• Vaccination Certification by the American Pharmacists Association Closing Comment
References available upon request. If you wish to contact me, my telephone number is 609-***-****. My email is *****.***.****@*****.***. Thank you for reviewing my curriculum vitae and I look forward to meeting you.
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