Support Sales
Resume:
Benjamin Skott
Atlanta Area
******@*****.***
EXPERIENCE
The IT Support Center Remote June. 2017-Sept. 2017
Certified Technology Advisor - Contractor
Assist customers with application support issues ranging from MS Office Products to Adobe products to any other desktop software
NCR Alpharetta, Georgia Aug. 2013-Dec. 2016
Implementations Consultant – Petroleum, Convenience, and Retail Division
Primary technical resource on projects involving initial implementation or upgrade of NCR Point of Sale systems and ensured PCI compliance
Took over projects that had lost client confidence, and successfully restored project momentum and client satisfaction before ushering projects to successful completions
Responsible for planning of implementation or upgrade of over 2,000 gas stations and convenience stores, with more nearly every day
Document every detail of integration and prepare easy to follow instructions for installations, upgrades, and failures
Run training webinars for client support team and inside support team
DynaSis Alpharetta, Georgia Jul. 2012-Aug. 2013
Network Engineer and Staff Support Specialist
Work with clients to better utilize existing IT infrastructure to improve business processes, as well suggest new systems
Install and maintain new systems and servers for clients
Manage Citrix and VMware based infrastructures
Integrate third party tools into existing environments
Enroute Networks Marietta, Georgia Apr. 2010-Apr. 2012
Client Support
Managed corporate networks, including several multinational institutions with diverse language requirements
Integrated systems as a result of mergers and acquisitions
Provided support for end users
Manage virtual machines using VMware and Citrix
Trained new employees on individual client needs
Planned and utilized disaster recovery systems
Verify Solutions Alpharetta, Georgia Feb. 2008-Feb. 2010
Data Analyst/Business Analyst
Managed projects evaluating and installing all technology for a company that grew from 12 to 45 employees, including call center and document processing center, while ensuring compliance with HIPAA standards, saving the company over $40,000 by eliminating the need to hire a specialist
Optimization techniques to triple page views and quote requests on marketing website
Installed, populated, evangelized, and maintained an in-house SQL-backed Wiki which became an invaluable tool for sales team, and reduced by 60% the time spent creating targeted proposals
Designed automatic quote creator for sales force using Excel and VBA
Redesigned inbound fax and printing process, cutting process time and cost by over 50%
Federal Reserve Bank of Atlanta Atlanta, Georgia Feb. 2004-Jan. 2006
Float Analyst
EDUCATION
MBA, Finance and Risk Mgt./Insurance May 2007
Georgia State University
B.S., History, Technology, and Society May 2000
Georgia Institute of Technology
OTHER SKILLS
Excel (Pivot Tables, vlookups, macros, etc.), SQL
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