Michael R. Harris

E: ac2a67@r.postjobfree.com * P: *47- 905-1000 * www.linkedin.com/in/michaelrichardsharris

Summary

Information Technology professional having over 20 years of experience software systems design and implementation, using commercial and custom software. Skills include: User Needs Analysis, Business Requirements Analysis, translation of analysis into Software Requirements, managing software development using Agile and Software Development Life Cycle methodologies. Proficient in preparing Cost/Benefit and Return on Investment reports. Experienced in multiple business sectors including: electronic financial payments, ecommerce, legal, healthcare and engineering. I live in San Jose, CA and I am now working towards my PMI-BA certification.

Skills

Project Management

Lead and managed software programming teams.

Prepared C-level management reports on project status and made recommendations.

Managed time and cost budgets.

Developed Customer Relationship Management programs.

Anticipated technical, market and legal issues and proposed mitigative solutions.

Business Analysis: User Survey/Needs Analysis, Systems Requirements/Specification Documents, System Architecture, Data Governance/Data Management, Key Performance Indicators, Return on Investment.

Project Management: Proposal, Statement of Work, Contract Management, Control, Estimating, Planning, Tracking, Risk, Dependency, Issues, Change Management

TECHNICAL SKILLS:

Software: SAP Business Warehouse, (1 yr.) SAP S/4 ERP, (3 yrs.) AWS Cloud (3 yrs.)

MicroSoft: Visual Studio SSRS, (2 yrs.) SharePoint, (1 yr.), Office, (20 yrs.) Project, (5 yrs.) Visio(2 yrs.)

Programming Languages: SQL, (3 yrs.) BASIC, (2 yrs.) Fortran(2 yrs.)

Hardware: SAP HANA(3 yrs.), PC, Apple

Database: MS SQL Server(2 yrs.), SAP Netweaver (1 yr.)

Data Analytics and Visualization: Excel(13 yrs.), SAP Lumira(2 yrs)

Salesforce 1 Nonprofit: Dashboard Configuration(1 yr.)

Blockchain: Hyperledger Project DDL specifications(2 yrs.)

Design Methodologies: Agile(4 yrs.), SDLC and QA Test Plans (5 yrs.)

Data Governance: (1 yr)

World Wide Web: HTML, HTTP, (15 yrs.) Google Analytics, AdWords, JavaScript and SEO(2 yrs.)

Electronic Payments: ACH, BillPay, PCI/DSS implementation, eGift pre-paid (12 yrs.)

Professional Experience

Optimus Advantage LLC * 3/2015 – Present – Contract remote working position

Provides SaaS payment software application to retailers. Built in cooperation with SAP on the HANA/S4 AWS platform

Project Manager/Business Analyst

Key Accomplishments:

Defined scope of work for a retailer ecommerce service featuring AI heuristics used for real time price negotiation and rewards.

Produced Statement of Work, Wrote Systems and Business Requirements documents.

Collaborated with VISA USA to develop customer reward service.

Developed process modeling and functional design flow chart diagrams using Visio.

Designed and managed development of Android/Apple iOS mobile phone interface Apps.

Designed and managed development of Amazon Alexa voice interface. Negotiated Amazon eGift contract.

Responsibilities:

Managed 2 SAP HANA Architects: program, alpha/beta test SAP HANA S/4 application.

Applied Agile methodology consisting of sprints, validation and review sessions throughout the SDLC.

Conducted retail market research and provided strategic sales and marketing planning.

Created over 200 Use Cases for banks and retailer customer prospects.

Negotiated Amazon contract for selling Amazon eGifts.

Established data management policies.

Technical Environment: SAP HANA S/4, Netweaver/ERP interface, AWS Cloud and Redshift Data Warehouse.

State Bar of Michigan * Lansing, MI 8/2012 – 3/2015

Provides information services to over 50,000 lawyers passing the State Bar of Michigan

Database Analyst

Key Accomplishments:

Standardized the data integrity of reports for the SBM.

Improved report operations in multiple departments.

Responsibilities:

Executed ETL operations and converted Access and Crystal Reports to SSRS format.

Applied Agile methodologies in creating reports.

Implemented IT methodologies, design and code process models to improve services quality.

Wrote reports using Visual Studio and SQL Server Reporting Services (SSRS).

Implemented data management standards(Data Dictionary)

Technical Environment: MS SQL Server, SSRS, SSIS, Crystal Reports, Access Database.

Technology Innovation Center * Evanston, IL * 1/2008 – 7/2012

Provides business services to startup companies.

Business Analyst

Key Accomplishments:

Designed and moderated the Technology Innovation Center website for technology startups.

Created Use Cases and business plans for over 20 companies and assisted in investment strategies.

Developed and implemented new business process and improvement plans.

Responsibilities:

Marketing and sales programs for companies.

Used Agile and SDLC design methodologies to develop startup business use cases and process models.

Implemented HIPAA compliant security program for a company to manage communication of patient information online.

Made company progress reports to Technology Innovation Center management.

Technical Environment: PC, MS SQL Server, Apple, Cisco routers.

International Services * Evanston, IL * 5/1996– 12/2011

Provides electronic payment services to Fortune 500 companies

Business Analyst/Project Manager

Key Accomplishments:

Designed the Global Business Forum platform to market First Data and Chase Paymentech Merchant services

Implemented credit/debit card and ACH payment solutions for domestic and international business transactions

Developed and implemented transaction business processes.

Designed real time On Line Transaction Processing (OLTP) system.

Responsibilities:

Managed 3 programmers to develop financial transaction, fraud detection and risk analysis to meet PCI DSS compliance.

Managed merchant services sales and marketing campaigns to IBM Advantis.

Technical Environment: PC, MS Database, IBM mainframe.

Plan A * 1991 – 1995

Provides marketing and sales commercial websites to Fortune 500 companies.

Project Manager/Business Analyst

Key Accomplishments:

Elicited and analyzed business needs for corporate clients and stakeholders.

Developed website business applications for several Fortune 500 corporations.

Responsibilities:

Conducted retail market research and provided strategic sales and marketing planning.

Made presentations to Fortune 500 companies.

Technical Environment: Web

Science Applications International Corporation 1988–1990

Provides management software to Department of Defense industry.

Systems Analyst

Key Accomplishments:

Developed Department of Energy/Battelle Artificial Intelligence knowledge base system for evaluating nuclear material repository sites.

Developed database system to determine acceptability of site to store nuclear material.

Responsibilities:

Managed 2 computer programmers.

Responsible for project planning, scheduling, completion and budgeting.

Technical Environment: PC

Ohio State University Systems * 1986 – 1987

Provides software support to the Ohio State University.

Lead Systems Analyst

Key Accomplishments:

Designed and implemented the Prospective Student Database System;

Utilized IBM CICS to access 250,000 prospective student applicant records;

Conducted Alpha and Beta software testing;

Responsibilities:

Wrote system data dictionary, User and Training manuals.

Managed 2 programmers.

Technical Environment: PC

Deloitte, Haskins & Sells * 1985 – 1986

Provides accounting services to Fortune 500 companies.

Systems Architect

Key Accomplishments:

Configured the CompuServe Executive Information Service to provide DH&S electronic mail, electronic bulletin and data library for the storage of corporate accounting material.

Prepared Systems Requirements and System Specifications documents.

Responsibilities:

Analysis of an inter-office telecommunications system used by 105 D H&S offices.

Managed 2 systems developers.

Trained systems manager in operating procedures.

Technical Environment: CompuServe/AOL

Ohio State University Hospital * 1982 – 1984

Provides hospital services

Lead Systems Analyst and programmer

Key Accomplishments:

Designed comprehensive statistical analysis and database system used by the Department of Cardiology.

Implemented security system to manage exchange of patient information between doctors.

Prepared Systems Requirements and System Specifications document.

Wrote User manuals.

Responsibilities:

Managed 2 programmers.

Trained user community.

Technical Environment: Apple

Education:

Ohio State University, Bachelor of Science, Engineering

Ohio State University, Masters Degree studies in Computer Science/Artificial Intelligence: heuristic and stochastic processes (1 year)

University of California, Berkeley, Bachelors Degree studies Engineering (1year)

Patent Applications:

1. Co-invented and wrote: “System and Method For Marketplace Software Platform”, Patent: 14/721266.

2. Invented and wrote “Information Management System”, Patent: 200********.

Co-Authored book: “Tricks of the Active Trader: An Insider’s Techniques for Getting the Edge.”, McGraw-Hill. 2006.

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