Windows Systems Adminsitrator

Josh Kimball

***** ******* **., ***** ***-***, Dallas, TX 75254

Phone: 214-***-**** Email: ***********@*****.***

Senior Systems Analyst Network Engineer/Administrator Technical Team Lead

As a results-driven IT professional with extensive experience in the engineering, administration, and support of information systems; I have demonstrated success implementing strategic IT initiatives that improve business functionality with positive impacts on the bottom line. With in-depth expertise in the implementation, analysis, optimization, troubleshooting, and documentation of LAN/WAN network systems; I possess strong “hands on” technical knowledge with multiple career field certifications. Skilled project manager, with proven ability to lead and motivate project teams to ensure success as well as maximize productivity. Technology savvy self-starter, adept at moving into new environments and extrapolate from existing experience to quickly adapt to new technologies fluently. My track record for diagnosing complex problems and consistently delivering effective solutions comes from first-rate communication and collaboration skills to lead and work in concert with diverse groups effectively.

QUALIFICATION HIGHLIGHTS

Information Technology Project Management Operations Management

Technical Analysis Network Engineering Multi-Platform Networking

Systems Integration Mitigations / Upgrades IT Strategy Development

TECHNICAL EXPERTISE

Certifications: A+, MCP+I, CNA, MCSE, MCSA, CCNA, CCAA, MCITP, MCTS

Hardware: Laptops-Desktops-Workstations-Servers (HP, Dell, Micron, IBM, Toshiba, Compaq, including assembly/disassembly and repair), Hubs-Switches-Routers (Netgear, Cisco, Nortel, Linksys, Motorola, Xircom) RAID, SCSI, GigaNIC, Modems, Network Cards, Memory, Printers, Plotters, Scanners, Monitors, Blackberries, iPhones, and other peripherals.

Software: Windows NT Workstation and Server, Windows (95, 98, ME, XP, Vista, 7, 8, 10), Windows 2000 Professional and Server, Windows 2003 Server, Windows 2003 Small Business Server, Windows Terminal Server, Windows 2008 R2, Windows 2012, Windows 2016 (including Active Directory on all Windows based platforms), SCCM 2012, Citrix Presentation Server & XP, MS Proxy Server, MS IIS Server, Microsoft Office (97, 2000, 2003, 2007, 2010, 2013, Office 365), AS400, Track IT, Remedy, WSUS, SMS, NetIQ, MOM, VMware, Hyper V, MapInfo, Anti-Virus (MacAfee, Norton, Sophos, Symantec), Exchange (5.5, 2000, 2003, 2007, 2010, 2013), Ping Utilities, Norton Utilities, Corel Draw, Photoshop, Adobe (Acrobat, Illustrator), Bomgar, TeamViewer, VNC, PC Anywhere, Visio, Lotus Notes, Veritas, Blackberry, Mac OS 10.4-10.7

Network/Protocols: LAN/WAN, TCP/IP, IPX/SPX, DNS, WINS, DHCP, NetBIOS, FTP, VPN, VLAN, SNMP, SMTP, TELNET, POP3, RDP, and Ethernet

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PROFESSIONAL EXPERIENCE

Homecare Homebase August 2013 – Present

Homecare Homebase provides a fully integrated software-as-a-service application for homecare and hospice agencies. This cloud-based software solution automates all business processes for new, measurable efficiencies, weaving together every aspect of the homecare agency in an enterprise-wide solution for smoother operation.

Systems Administrator August 2013 – Present

Supervised as well as performed in a support role of end user hardware/software support on a team of 14 technicians covering approximately 700 employee computers, printers, and various peripherals. Oversaw department budgeting and procurement of servers, software, laptops, desktops, printers, and peripherals. Installed and configured a wide array of application, upgrades, firmware updates, security patches/updates, and hardware in the client and server environment. Maintained and supported Active Directory, Exchange, Skype for Business, and Citrix environments for corporate performance management.

Accomplishments:

Completed corporate wide domain migration including buildout of 4 Exchange servers, internal company file system servers, domain controllers, Bitlocker encryption database server, and SCCM environment.

Built, developed, and deployed new office datacenter and cooling system environment responsible for routing, switching, internal file servers, and security systems.

Upgraded and implemented companywide helpdesk from Spiceworks to Service Now.

Establish Systems Administration and Corporate Services training programs for company wide deployment.

Brinkmann/Malibu/Remington, Dallas, Texas September 2009 – July 2013

The leader in the consumer products industry manufacturing and selling products such as outdoor cooking equipment, hand-held & specialty lighting, camping & hunting equipment, firearms, and pet products.

Windows Engineer Network Lead September 2009 – July 2013

Responsible for helping the Brinkmann/Remington family of companies gain competitive advantage through technology. In addition, maintaining leadership aspects and decision-making authority for all technology functions within a $450 million global consumer products manufacturing company and directing an interdisciplinary team of over 10 IT professionals with an annual budget of over $1 million.

Accomplishments:

Realigned an IT organization to ensure all IT initiatives were contributing toward strategic goals and delivered business value.

Created an emerging technology function that investigated new technologies which have the biggest impact on business operations.

Standardized the desktop and server environments throughout the enterprise and moved all enterprise servers to a hosted data center environment. This was funded by the reduction of telecommunication costs by standardizing on one telecommunications provider across North America.

Key catalyst for a series of infrastructure enhancement initiatives that generated multimillion-dollar annual savings.

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AT&T, Dallas, Texas May 1999 – September 2009

The largest provider of both local and long distance telephone services, DSL internet access and wireless service in the United States with 71.4 million wireless customers and more than 150 million total customers.

Senior Systems Analyst October 2005 – September 2009

Maintained previous job responsibilities of the Network Engineer/Administrator (listed below) as well as held multifaceted responsibilities to configure, install, and administer a network infrastructure and telecommunications system that was accessed by a company of 180,000 employees. Installed and configured servers including RAID 1 & 5 in addition to facilitating backup and restoration using various utilities. Carried out full installation of routers/switches and cabling for routers, switches, hubs, servers, and new workstations. Supported Microsoft Active Directory, monitoring, and administration.

Accomplishments:

Salvaged unused and out of date equipment to save the company $179,000 dollars to which I was given a personal reward.

Resolved multiple issues to network systems to increase business functionality.

Interfaced with hardware/software engineers to provide permanent solutions to recurring issues.

Received 2 promotions during 3 years for outstanding work performance.

Actively participated and resolved outages from 2 disaster recovery projects involving datacenters on a national level.

Network Engineer/Administrator November 2003 - October 2005

Performed work in a diverse and dynamic environment of multi-platform operating systems supporting multiple applications on Citrix based terminal servers. Installed and configured multiple software applications and upgrades, security patches, troubleshot hardware and software on various levels, managed user accounts, performed data migration, installed hardware, installed and configured protocols, VLAN administration, maintained print servers, and monitored server outages to provide quick solutions.

Accomplishments:

Lead the team of 16 engineers in issue resolution and documentation.

Effectively consolidated multiple Windows domains.

Enhanced client server application to enable smooth interaction with dial-up and VPN connections.

Recognized for quickly troubleshooting problems and offering effective low-cost solutions to meet a minimal operating budget.

Led efforts to reduce overall circuits within a datacenter facility, which contributed to lower operational costs.

Technical Team Lead May 1999 – November 2003

Managed the technical work as well as performed in a support role of end user hardware/software support on a team of 5 technicians covering approximately 600 employee computers, printers, and various peripherals. Oversaw department budgeting and procurement of laptops, desktops, printers, and peripherals. Installed and configured a wide array of application, upgrades, firmware updates, security patches/updates, and hardware. Configured remote access and home based personal computers for company executives. Managed and installed remote administration software through login scripts for troubleshooting of traveling employees throughout the country.

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Accomplishments:

Upgraded workstation and printers to utilize 100Mbps, which significantly improved connectivity.

Instituted new LAN infrastructure that improved systems efficiency and dependability.

Implemented remote transferring system to enable field engineers to relay work data to office at anytime, allowing multiple departments to meet multi-million dollar service agreements.

Created a detailed build sheet of the PC that was used by our team.

Initiated and lead a project to inventory all hardware in multiple sites to ensure leased asset compliancy.

EDUCATION

Certifications obtained through:

Southern Methodist University School of Engineering

MTM Technologies

Associates of Applied Science

Bachelor of Philosophy

REFERENCES

Available upon request.

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