Administrative Assistant Customer Service

Elle Marrero

**** ******* **., #***, *** Woodlands, TX

817-***-**** ***********@*****.***

Objective

Utilize my skills as a Bilingual Administrative Assistant combined with my experience in a Healthcare setting to contribute to its continued success.

Education

UNDERGRADUATE 1982 QUINCY UNIVERSITY

Major: Business Administration Minor: English

Qualifications

Ten years of experience as an Administrative Assistant for business executives

Communication Skills

Fluent in English and Spanish

Exceptional written and oral communication skills

Computer Skills

Proficient in MS Office and industry specific software applications

Experience

PATIENT CARE COORDINATOR CONNECT HEARING, INC. JULY 2016 - PRESENT

Answer /Screen /Transfer calls

Schedule/Confirm Customers/Patients Appointments

Verify Insurance Coverage

TEMPORARY OFFICE TEAM JANUARY 2016 – JULY 2016

Temporary as an Administrative Assistant for various companies

Finally, Connect Hearing as of May 2016

SEASONAL LICENSED BENEFIT ADVISOR TOWER WATSON ONEEXCHANGE JULY 2015 – DECEMBER 2015

Answered phones/Set Appointments for Medicare eligible clients

Advised clients about the different plans and options available

Assist clients in selecting a plan

RESALE ACCOUNT EXECUTIVE TYCO INTEGRATED SECURITY MAY 2014 – JUNE 2015

Provide customer service/ answer questions and concerns/ update customer information

Create proposals and contracts/ resell or upgrade systems/ renewals

TEMPORARY OFFICE TEAM MAY 2012 – MAY 2014

Relocated from the Austin area due to Marriage

SALES AGENT COLONIAL LIFE AND ACCIDENT INSURANCE MAY 2011 – MAY 2012

Maintained a schedule/calendar of appointments with potential clients

Prepared and mailed documents to customers

Marketed, advertised and prospected for new clients

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