AMBER D. WILHITE

** **** **. ** * Atlanta, GA ***09 * 404-***-**** * ac2a2i@r.postjobfree.com

CUSTOMER RELATIONS PROFESSIONAL

Seeking a position that offers opportunity for growth, development, and promotion. Customer Relations Specialist, with over 5 years of experience in providing support to a diverse range of clients. An effective communicator and strong leader, able to resolve customer concerns and answer questions in a skilled manner.

CAREER HIGHLIGHTS & ACHIEVEMENTS

Consistently surpassed sales quota: exceeded quota for seven straight months as a telesales agent. Contacted current customers and encouraged them to further invest in products.

Dedicated volunteer helping those in need: organized rescue transports for animals at local animal shelter, providing food to the homeless population, and making sports accessible to children with disabilities.

Proven ability to working with diverse populations. Experienced working with senior citizens, children, and a wide range of customers.

PROFESSIONAL EXPERIENCE

Teaching Assistant

Demonstrated engaging coursework techniques and assisted teacher with lessons

Planned and led activities to develop students’ physical emotional and social growth

Introduced new materiel to students and reinforced previous lessons

Nursing Assistant

Assisted patients with daily activities, while providing quality care and support.

Checked patient vital signs, aided in personal hygiene, prepared meals, and performed other duties as required.

Focused on patient needs, concerns, and comfort.

Telesales Agent

Consulting existing customers regarding their current services and recommending services that will match their needs.

Used sales techniques and comprehensive knowledge of company products to encourage clients to further invest in company goods.

Supervised unresolved complaints and used customer service skills to ensure superior level of client satisfaction

EDUCATION

Excel Learning Center El Paso, TX

Certified Nursing Assistant (CNA), Patient Care Technician

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