Project Management Information Systems

BRIAN J. MORENO

E: ***********@*****.*** • M: 714-***-**** • Fullerton, CA 92831

BUSINESS SYSTEMS ANALYST

Information Systems professional with over 8 years of experience in developing and administering user-friendly systems with effective project management skills that aid businesses in meeting their strategic goals. Have a proven ability to operate with a strong sense of urgency and thrive in fast-paced settings. Fluent in Spanish. Core competencies include:

Network Administration • Strategy & Execution • Project Management • Process Analysis and Automation • IT Initiatives • Troubleshooting & Resolution • Client Relations • Strategic Planning • End-user Support

EDUCATION

Master of Science in Information Systems • May 2017

Major: Business Analytics • California State University, Fullerton

Bachelor of Arts in Business Administration • May 2009

Major: Information Systems and Decision Sciences • California State University, Fullerton

RELATED COURSEWORK

Business Data Communications

Project Management: Information Resources Management

Information Systems Analysis, Design and Development

Data Mining for Managers

Business Databases: Design & Processing

Advanced Software Development with Web Applications

PROFESSIONAL EXPERIENCE

LEGENDS HOSPITALIY • Angel Stadium of Anaheim, Rose Bowl Stadium & L.A Memorial Coliseum

IT Manager 2015 – March 2017

Responsible for delivering highly available, stable and secure applications with a focus on Point of Sale (POS) systems, back office and audio and video (AV) element support.

Led and directed a team of over 10 technology professionals supporting 4 venues in Southern California. Required 24/7 attention and included responsibilities related to but not limited to: POS system support and maintenance, system security, data backups, credit card processing, PCI compliance, inventory and prices updates, time and attendance tracking systems, Internet, phone services, Wi-Fi installations and more.

Managed and optimized 3rd party vendor relationships, and associated contracts, for Data center, network, and core IT products and services (e.g. Rackspace, Microsoft office365 and Dropbox).

Managed all IT systems used to support the following Legends operations: Food & Beverage, merchandise, special events, suite catering, tours, culinary, and finance.

Ensured replacement of defective POS and related hardware.

Planned, prepared and coordinated hardware and software upgrades and patches.

Major projects include: PCI compliance at LA Memorial Coliseum, merchandising POS plan for Anaheim Angels Stadium, food and beverage POS plan for Legends venues, and coordination of new POS rollout for Anaheim Angels Stadium and LA Memorial Coliseum.

Improved POS network design and performance by adding additional virtual servers allowing for better redundancy and minimizing potential downtime.

Designed, deployed and maintained corporate IT infrastructure and enterprise systems such as corporate email, security, accounting/finance systems, collaboration tools, and more.

Provided Level-2 support for over 200+ end users requiring hardware and software support via phone, email, remotely and desk side.

PACSUN • Anaheim, CA

IT Systems Operator - IT Dept. 2012 – 2015

Expertise in Point-of-Sale (POS) concepts and retail industry.

Wrote several batch files to automate overnight POS data transmission.

Tracked IT problems and drove Root Cause Analysis to identify incidents with high impact to the business in terms of cost and suggest possible solutions/recommendations.

Monitored and troubleshoot batch jobs across multiple Production and Test Partitions.

Installed, configure, and support GlobalBay app for stores’ iPads.

Support DSL/T1/4G connection issues for over 600 stores nationwide running Cisco 1700/1800, Cradle Point, and AT&T Netgate routers.

CAM COMMERCE SOLUTIONS • Fountain Valley, CA

Retail Software Technical Support 2008 – 2012

Ensured proper integration of hardware and software for retailers inventory control, accounting, and POS systems. Managed beta programs and launch of new products.

Applied knowledge of Credit Card Data Security & PCI Compliance to ensure the safety and security of electronic transactions.

Recorded and monitor Client calls using company approved systems, tools and procedures.

Provided end-user support for 400+ users.

BOYS & GIRLS CLUBS OF AMERICA • Fullerton, CA

Web Designer / Project manager 2007 – 2008

Coordinated and implemented a 6-week program to repair and maintain the computers.

Evaluated options, performed analyses, prepared diagrams, and reopened computer lab.

Created case diagram, database schema, and context flow diagram utilizing Visio.

Developed and tested web-based system using VB.NET 2.0.

TECHNICAL SKILLS

Web Development: HTML, XML, VB Script, ASP.NET 2.0.

Operating Systems and Networking: Windows OS, Linux OS, Mac OS X., IBM AS/400

Software: - VisualStudio.NET, MS Office Suite, Adobe Photoshop, Dreamweaver MX, MS Visio, ArcGIS, Tableau, SAP ERP 6.0

Functional Skills: Software Architecture, Object Oriented Programming, E-Commerce, Systems Integration, Integrated Circuit Design, Network Architecture.

Programming Skills: Visual Basic, NET, SQL, C#, Visual Fox Pro.

Hardware: PC upgrades/repairs, network cabling, connectivity troubleshooting, hard drive recoveries, component level replacements.

Certifications: CompTIA A+ and CompTIA Network.

PROFESSIONAL ASSOCIATIONS

Business and Data Analytics Club (BDAC) - Member since 2017.

Association of Information Technology Professionals (AITP) - Member since 2008.

HONORS & AWARDS

Winner of "Manager of the Home Stand” Award for outstanding contribution to the Region's business. 2016

Received monetary compensation in recognition of exceptional work performed at Cam Commerce Solutions. 2012

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