VIJI BALAKRISHNAN

ac2a1a@r.postjobfree.com

Mobile: +1-971-***-****

CAREER OVERVIEW

Overall 11 years of professional experience as a Quality Analyst and Application Software Testing. Proficient as Lead QA engineer in both manual and Automation testing process with HP tools like ALM (Quality Centre), Unified Functional Tester (QTP) with domain expertise in core Banking, Capital market, Payment processing and Infrastructure upgrade applications for many US banks and Financial Institution. Good Knowledge of ETL Testing and Tools. Expertise in Project Management, Defect Tracking, Reporting and driving the defect triage calls. Experience in validation, user acceptance, functional, database, integration, regression, GUI, Back-end, smoke testing.

Core Competencies

Around 11 years of hands on experience in various Banking applications-Commercial, Retail, Capital market, Mortgage and Lending, Payment processing systems

Hands on experience in testing Customer facing web applications, Mobile apps, ETL Testing, Data base testing using SQL queries and taken part in User acceptance testing.

Identifying Complex Test Scenarios, developing and executing Test Cases

Worked in various software development lifecycle like Agile, waterfall, V&V and gained QA experience in agile environment.

Hands on experience in providing estimations, project planning, project management activities

Coordinating the team in offshore-onshore model and Experience in managing and supervising multiple teams and projects.

Good Knowledge of ISO and CMM process implementation.

Worked on Test Automation tools such as QTP 10.0 and developing VB scripts.

Strong inter-personal skills, hard working with a quest and zeal to learn new technologies and undertake challenging tasks.

Excellent verbal and communication skills.

Certification

Wipro Certified Software test Engineer.

ISTQB Certified

TECHNICAL SKILLS

Key Skills

Functional Testing, UAT, Test Planning, Test Data Creation, Test Estimation, Test Automation using QTP, DB2/SQL, Data Validation testing, ETL Testing, Web services, SOAPUI

Test scripting, Test Management and Automation tools

QTP 9.5 and 10.0, VBScript, Python 3.0, Perfecto for Mobile testing

Test Management, Configuration management and Process tools

QualityCenter 11.0, Clear quest, Bugzilla, Jira, Rally(Project management tool for Agile), Clearcase, SharePoint

Domain skills and applications

Capital Market, Lending and Mortgage, Treasury Management, Retail banking, Business Banking, Mobile Banking applications, Bank Mainframe applications, Salesforce applications

QUALIFICATION

Master of Science in Electronics, July 2004, University of Mysore, India

Bachelor of Science in Electronics, June 2002, Bangalore University, India

WORK HISTORY

Team Lead –Testing SLK Software Pvt Ltd, Bangalore, India Feb 2013-Jan 2017

i)M&T Bank: M&T Retail and Commercial LOBs consists of many customer facing products such as Personal Banking applications, Treasury Management (WIP$), Loan Origination approval applications (CLAS), Enterprise Relationship Management, Payment Management services, RM-Liquidity Coverage Ratio (ETL application)

Responsibilities:

Overall responsible for the delivery, Process, Quality and communications for Commercial QA team. Involved in End to End testing of various new products, Enhancements and bug fix releases.

Work with various product owners, Business Analysts and development teams during all the testing life cycle phases

Drive the defect triage calls, clarification calls and daily QA status calls

Provide estimations for large, medium and enhancement projects. Also derive at the resource loading plan.

Guide and mentor the QA team on all commercial application and successfully executing a shared resource model.

Creation of Master Test strategy documents and master test plan for new projects and major enhancements.

Execution of automation test scripts in UFT. Certify automation scripts for complete coverage and efficiency.

Track and Report project specific metrics to Test manager.

ii)Regions Bank: Regions Commercial and Small business banking Enterprise applications were upgraded to latest technology applications from market experts like nCino for Loan originations applications and iTreasury for Treasury Management Systems.

Responsibilities:

Visited the client’s place (Birmingham AL) to work with BA’s, venders (Bottomline Technology) during initial kick-off stage on requirement gathering and test planning

Setting up the offshore test team and sharing the initial discussions, understanding on Treasury management system, Loan system, Salesforce for nCino product.

Providing overall leadership and direction for testing efforts across the entire program. Responsible for the overall delivery, Process and Quality.

Creating and maintaining the test artefacts, templates and setting up a common standard for a new practice. Provide suggestions to implement QA best practices and standards.

Implementing Shared resource model within the team.

Creation of Master Test strategy documents and Master test plan for iTreasury and nCino Project.

Co-ordination with the automation team for test script execution and script failures.

iii)Vantiv Inc: A Leading payment processing and technology solutions provider for FIs and Merchants. The Project EMV certification is a global standard for inter-operation of Integrated circuit cards, which defines more secure way of transactions in payment landscape. EMV-QA is an enhancement to the existing Vantiv Direct application. The impact of EMV changes was in every group of Vantiv and majorly on all streams of Direct applications like Settlement, Card Issuance, Billing, Boarding, Reporting and Authorization.

Responsibilities:

Ensuring a complete testing support for EMV-QA project which include Requirement analysis, Test planning, Test execution, defect retest, Test documentation, End to End scenario preparation and execution.

Project was executed in agile methodology. Participated in Daily scrum meetings, sprint planning, sprint review, and sprint retrospective as QA representative.

Leading the project team to adhere the strict deadlines through regular follow up with team members. Cross co-ordination with Automation, BA’s and Onsite teams.

Supporting with Sprint Planning, Sprint review, Burn down tracking in agile tool called Rally. Involved in Quarterly sprint kick-off and sprint retrospective meeting.

Being responsible for collecting metrics, preparing test reports and worked on test estimation during project kick off. Also follow up all project activities in project tracking tool.

Co-ordinate with the Development, Business and support Teams for End-to-End validation.

Managed all Test activities for a large and complex suite of products as independent QA Program Lead for the EMV certification of Vantiv.

Work with business users to define the UAT test strategy, schedule and test scenarios based on the product readiness.

Technical Test Lead Infosys Ltd, Bangalore, India Jul 2010 to May 2012

i)RBS-Citizens Bank- Credit Origination Portfolio Management is Java base web application build on the top of the small business lending application. This application is mainly utilized by the Sales and the business users to submit business loans. Based on the type of customers and loan amounts, the complexity of the application involves different users/approvers at various transaction levels. This application is connected with various interface units and database systems.

Responsibilities:

Responsible for preparing Project kick off plan, Test plan, High-level Test scenarios and reviewing Test cases.

Handle the tasks of leading project team and Adhered to deadlines through regular follow up with team members.

Involved in Integration, Regression, Sanity testing and Ad hoc Testing. Took the initiative to groom the new team members into the project.

Involved in test execution and monitored the defect tracking process, documented the test results and reporting the daily status to the client.

Improving the productivity by automating some of the core functional test scripts using QTP.

Regular interaction with the development team and the client. Being one point contact for the project from QA prospect.

Handle responsibilities of collecting test metrics and preparing test reports. Preparation of Test closure report.

Ensure project compliance with company Software Quality processes CMMI Level 5

Senior Software Engineer –Testing Wipro Technologies, Bangalore, India Jan 2007-May 2010

i)Charles Schwab: Schwab.com- Application upgrade from JAVA to .Net Technology.

ii)State Street: MCH (Multi Currency Horizon) is the Mainframe CICS based system used for Portfolio Accounting and Record keeping that supports the processing of transactions required for State Street's custodial services.

Responsibilities:

Interacting with BA’s and developers to understand the business requirements, workflow. Derive Test Scenarios from them.

Responsible for designing Test Cases based on the Test Scenarios.

Responsible for executing the functional, Test data creation, regression and database test cases. Logging the defects in QC. Documenting and reporting the test results

For MCH application- Creating the Test data files for Mainframe testing. Requesting to execute the batch jobs and understanding the navigation in the CICS screen for test prep and execution

Pre-production and Post-Production certifications

Execution of both Automation and manual test cases for regression test.

Analyze the failed test cases and report the reasons to automation team

Took the initiative to groom the new team members into the project

Test Engineer –Testing Nous Info systems Pvt Ltd, Bangalore, India Jul 2005-Dec 2006

i)Transaxiom (Acquired by Four Soft): A Logistic product “Axelogistic”

Responsibilities:

Involved in creating and executing of Test Cases.

Batch Execution and Database testing.

Executed Functional, Regression Testing and Acceptance Testing.

Verified all Date Fields, and User Interface as per specification

Reported defects in Entity and Jira.

Involved in Reviews and meetings.

ADDITIONAL INFORMATION

HP QC (ALM), UFT (Quick Test Pro), SilkTest, Framework, JIRA, TFS, SDLC, Agile, SQL, TOAD, Microsoft office, Web Technology, XML, HTML, Mainframe, ETL testing, Web Services, Python, Rally, Salesforce, BFSI, Commercial and Business Banking, Wealth Management, SBA, LOANS, nCino, Perfecto, Mobile Testing, UAT, IE, Chrome, Safari, Firefox

Contact this candidate