Debasish Choudhury

**** ****** **** **, ******, Virginia-20190

Home Phone: 703-***-**** Mobile. Phone: 703-***-****

E-mail- ac2a10@r.postjobfree.com

Objective:

To obtain a position within the Information Technology field that would offers both challenges and advancement and one in which my educational background will enhance the future growth of a progressive company.

Professional Summary:

Sixteen Years functioning Hardware Engineer PC Technician, Help Desk Technician & Desktop Support Technician experience Tier I, II & III level range of responsibilities for high level of customer service, supporting multiple desktop and laptop models upgrades installation of hardware & software, MS Office environments and maintenance of deferent makes of PCs and Printers.

Knowledge of network protocol with background of MS-DOS, W2K, XP, Vista Windows 7& Win 8.1. Microsoft Office 2010 2013, 2016NT & Novell with TCP/IP homogeneous / heterogeneous Coaxial and Ethernet Knowledge LAN / WAN network infrastructure, protocols and technologies; Network workstations peripherals configuration. Working with Remote Desktop Support.

Last 10 years’ experience end-user and phone support network computers Laptop & Desktop and their related PC applications.

Experience in Service Desk Ticketing Used Tickets Management like Remedy, My Service, SharePoint, Lotus Notes and SRMS.

Support development of liaisons with vendors for procurement of new computers and Peripherals.

Excellent problem solving and analytical skills.

Work independently and provide top-notch customer service.

Technical Skill:

Server and Desktop, Laptop, storage systems, Fire Wire, Modem, Hub, Router, Routing and Switch Cisco IP Phone Support (Series 2600, 2800 etc.), Wi-Fi networking, Ethernet cabling and Fiber optics network installation. Appel MacBook network and other testing.

Have experience with MacAfee Protection and Check with Full hard Drive Encryption.

Windows XP, 7, 8.1 &10 operating systems, software installation and configuration.

Experience in Service Desk Ticketing Used Tickets Management like My Service, Remedy, SharePoint, Lotus Notes and SRMS.

7years of troubleshooting Fiber Optics and Ethernet LAN/WAN network related issues including server rooms and server data backup.

10 years of maintaining communications and project status with management and customers.

10 years’ experience with Plotter, Dot Matrix/ Ink Jet and LaserJet Printer (Xerox, HP Laser, Design jet T120, EPSON, Lexmark ), UPS & CISCO VoIP Phone.

Familiar with maintenance of related equipment’s.

10 years of experienced working in an On Site Support Role, hardware deployment/configurations and access administration role in big corporate house.

I have A+ equivalent relevant experience.

Professional Experience:

CDI Corporation (Federal Trade Commission Gov,)

Executive Desktop Support. Contract. August 2017 - Present

Imaging and Deployment support of Laptop and Desktop, Setting up the computer(s), monitor(s), mobile device(s), Support VIP and other user.

Image Windows7 Enterprise working with Microsoft SCCM Utilize Software Deployed, Active Directory. Virus, spyware checking and cleanup as needed.

Checking System Center Endpoint Protection and Symantec Encryption. Office 2010 Outlook/Exchange, Word, Excel .PowerPoint and Office 365.

Third party software maintains installed and uninstalled PUTTY, Python27 and knowledge of MS Active Directory user profile status and Reset Password.

Provide telephonic support to installation team during the implementation of new software and hardware components. Perform troubleshooting of issues that

Occur during and after implementation. Troubleshoot Hardware and software.

Support access to corporate network/wireless and applications both on network as well as over Citrix, VPN and CISCO VoIP Desk Phone support.

PC problem replaced PC Mother Board, Video Card, Network card and hard Drive. New user Desk phone support.

Monitor, update and maintain tickets Asset Management and IMAC Remedy Ticketing system timely closed. Help user move PC and other peripherals one office to another office .

Maintained printers, copiers, fax machines, scanners, and video conference equipment and providing reports as needed.

ABBTECH, (PTO) Alexandria, Virginia. June 2017 – July 2017

ABBTECH, (DOT) Washington, Mar 2017 – June 2017

PC Migration Analyst, Contract

Image Windows7 Desktop and Laptop. Ready for New and Regular user PC and Deployment End user for data migration needs tools used CDM.

Work across multiple functional projects to understand data usage and implications for data migration.

Assist in designing, planning and managing the data migration process.

Work with subject matter experts and project team to identify, define, collate, document and communicate the

Image and Windows 7 and 10 Enterprise Data migration requirements using Dell Migration tools.

Prepare data migration plans including migration risk, milestones, quality and business sign-off details.

Manage assigned risks and monitor potential impacts as part of the data migration plan.

Develop best practice, processes, and standards for effectively carrying out data migration activities.

Perform source system data analysis in order to manage source to target data mapping.

Perform migration and testing of static data and transaction data from one core system to another.

Perform data migration audit, reconciliation and exception reporting.

Manage cross-program data assurance for physical data items in source and target systems.

Working with team environment and self self-starter.

Insight Global LLC ( Kaiser Permanente ) Jan, 2017- Mar, 2017

PC Support, 3Month Project .

Hardware Refresh Project.

Replaced and Installed new display.

Configured user requirements.

Unisys Corporation (Quest Diagnostics) April, 2016 – Dec, 2016

Desktop Support .

Image Windows7 Desktop and Laptop. Ready for New and Regular user PC and Deployment End user and Remote user phone support.,

Upgrade and Refreshed Laptop /Desktop Win 7 to Win10 Enterprise image Data Migration and Break Fix etc.

Working knowledge of various software packages such as Adobe and others SCCM.

Setup and installed MS Office suite 2010, 2013 and Outlook 365 Share Point application software Installed Maintenance and Active Directory Password reset.

Worked Apple iOS and Android & Installed and troubleshoot Experience supporting mobile devices such as Mac Book and Mac book Pro.

Installation and maintenance Medical Diagnostics software through SQL server, CCAPS, Meta Viewer, Tandem. Power Term Pro. Tableau etc.

Installed users PC Skype Setup. Installed Conference room PC, White Board & Projector setup.

Basic troubleshooting of networking equipment and Supporting Right FAX, Network HP Laser Printers with Scanner.

Assist with Move and installed user another desk. PC and peripheral.

Used Service Desk ticketing management software like SRMS, Updated ticket every hour and Asset Management.

Oder PC and printer parts through PMO or supervisor.

Unisys Corporation (Fannie Mae) Sep, 2009 – March, 2016

Desktop Support Analyst

Desktop, Laptop and Printer Support troubleshoot and fixed problem.

Experienced PXE Boot Image Windows 8.1 machine PC Model Dell, HP and Lenovo.

Leads group of technician Win 8.1 & 10 Image and work of others Techs.

Supporting with a primary focus at the VP’s, Directors and Executive level.

Diagnosing and resolving issues related to masters role failure and Active Directory database.

Configured automatic updates for network clients by using Group Policy. Responsibility new accounts and A/D, BitLocker

Hardware during the on-boarding process . Experience in Active Directory configuring user and computer accounts.

Experienced Remote Desktop Support and Resolved user software issue End. Remote user phone/Email support.

Setup user NetMeeting and Cisco Jabber. Installation and Support application Software Visio 2010/ Putty /Oracle/ .

Creates and managing user accounts and controlling access rights, sets up user permissions and maintains approval hierarchies.

Working with TCP/IP, DNS, and DHCP wireless technologies and Cisco IP Phone Support.

Responsible for Asset Management of all Laptop, Desktop and Printers corporate rules.

Working with all components of IT infrastructure including remote access VPN user support tools Wireless Devices.

Setup and installed MS Office suite 2010 and 2013 application software Installed and Maintenance.

Used Service Desk ticketing management software like My Service, Remedy incident management and Lotus Notes Suite.

Identify, research, and resolve technical problems related to various applications. Experience with McAfee.

Maintained PC and Peripheral through Remedy Asset management.et Processing team to manage hardware and software inventory

Assist with Move in house or another building uninstalled and installed user PC and peripheral.

Coordinate with vendors warranty claims for hardware repair or PC Parts.

In Source Inc, Work for Unisys Corporation (Fannie Mae) Aug, 2007- Oct, 2009

Hardware Support

Image Windows XP Desktop and Laptop. Ready for New and Regular user PC and Deployment.

Installed and setup Apps Packing and SMS.

Upgrade XP Break Fix and Data Migration, etc.

Working Active Directory helped reset user Password and new user password setup.

Setup VPN and Exchange mailbox management.

Variety of the field's concepts, practices, and procedures.

Working with TCP/IP DNS and DHCP, wireless technologies.

Supporting Network Xerox Laser Printers with scanner.

Everyday Tracking Asset Management and worked with PC and Peripheral vendor order for parts.

International Display Systems Inc, Dayton, Ohio Sep, 2006- Aug, 2007

Field Engineer, Contract (Client Dulles International Airport, DC)

Work with Windows 2000, XP, and PC Anywhere, Active Directory, SQL, DHCP and DNS Server.

All Airlines Dell Desktop, Display System, Baggage Tag and Boarding supporting.

Implement new Hardware, Network operation and configure as required and support IP issue.

Maintained Fiber optic, Copper and Ethernet cabling in side Airport users.

Technical knowledge and aptitude in the areas of hardware & connectivity devices.

Network topologies, workstations remote network access, Network file server’s applicable software and trouble shooting.

Working with Data & Voice Network.

Maintain network infrastructure (Ethernet switches, Routers, firewalls, etc.)

Service tag maintains (SLA& RMA) and multi task at all the times.

CMC Americas Inc (A Group of TCS Enterprise), Minneapolis, MN May, 2006 –Aug, 2006

Desktop Support

Deployment base Lotus Notes Suite.

Desktop and Packaging.

Patches and service pack updates and Work with Novell Client and Novell GroupWise.

IBM Desktop and Laptop support Microsoft Application software Installation and Troubleshoot and patches updated.

Deployment ERP software package manually and remotely.

Novell/Windows Environment Prism Packages, MOSS, FAS etc. deferent’s application.

Ticket handling and client service skills as part of a team supporting 600 users.

A big corporate house troubleshooting and trouble-ticket systems, Helpdesk phone support.

Using Different Anti-Virus Software’s.

Computech International, Inc., Falls Church, VA July, 2004 – Apr, 2006

Desktop Support

Hewlett Packard, Compaq, Dell and IBM Desktop, Dell Laptop & Server maintenance/supporting XP,Win2K & 2003 environment.

Support (Windows and NetWare) and backup/restore/installations using Lotus Notes Suite, Norton Ghost Cast and up gradation

deferent application software. MS Office 2000, 2003 and deferent’s Antivirus software using Hands-on Networks connections,

Cisco, Nortel and deferent network product. Wiring, cabling, and network management.

Server NT, Windows 2000 and Novell.

Resolved network problem in a timely.

Setup and network configuration, training PCs and Printer (HP) for new/existing users

Support troubleshoot, repair and maintenance at client place.

TekSystems, Bethesda, MD (Verizon Project)

PC Technician (Two Weeks Project)

Dell –MCI & Verizon PC Refresh project.

Installation and laptop imaging (Symantec Ghost) migration Dell GX270 to GX620.

Verify GX 270 use physical service tag.

Setup, Configuration and Hardware test.

So Ho Electrical Inc, New York City, NY Jan 2004- June, 2004

Technical Support Rep.

Authorized service center HP & Compaq Desktop, Laptop Blackberry and Printers

Troubleshoot and maintenance Desktop & Laptop Microsoft Operating systems environment.

Maintenance Security camera, software backup and supporting customer phone call for different location users.

Windows XP and NT 40 users’ workstation and network, Scanner and printer support.

Desktop and Network support client place and by phone.

Schedule monthly preventive maintenance PC’s, Peripherals and Network.

Martinique Jewelry Company, Lexington Ave, NY Feb, 2002-Oct, 2003

Desktop Support

Installation of Internet access on new computers and Familiarity software Microsoft Office etc.

Network installation and maintenance and problem solving.

Training users on basic operation of Dell Desktop & Laptop, Supporting PC and Peripherals.

Andrew Yule & Co Ltd, (Government of India), Kolkata, India, Sep, 1989 – Feb, 2002

Senior Hardware Assistant Engineer

Installation New PC and software used DOS, Win 95/98 and Microsoft office 98/2000.

A big busy corporate house having factories at different places including Tea gardens.

IT department with computer/systems, Printers and network maintenance both hardware/ software Installation and trouble shooting.

Multiple Desktop, Workstation Setup and Network configuration of new/existing users.

In house, Factories and Tea Gardens deferent’s area computer power and network connections wiring and cabling, and network administration and management.

Technical support for end-user problems with hardware, software, networking, peripheral installation & troubleshooting and other computer-related technologies. Basic repair of printers HP and Epson.

Supporting Office productivity software

Monitors data processing security and advise administrators within his area of responsibility of data processing security issues.

Schedule monthly meeting with staff, users, and management to determine

Requirements for new systems, modification training also administration work.

Stock inventory of the computer accessories

Education & Certifications:

State Polytechnic College Kolkata, India Sep 1976- Jan 1980

Diploma in Electronics & Telecommunication Engineering.

The Institute of Electronics & Tele Commutation Engineers, Kolkata Center, India Dec 1987- Mar, 1988

Certification in Digital & Microprocessors

Datapro Institute, Bombay, India. Mar 1996- Jun 1996

Certification in Novell Network.

Diploma in Computer Technician., Help-USA Mt. Vernon Employment Center, NY. Mar, 2003- Jun, 2003

Certified Windows version 10. July 2016.

Certified Dell (Educate Dell) Laptop and Desktop. May, 2017.

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