Charles Davis-Aitken

**** **** *** **** ******* TX Apt 444 77056

Cell Phone: 281-***-**** * E- Mail ac2a0c@r.postjobfree.com

Objective: Experienced and knowledgeable Information Technology Professional seeking to contribute training and acquired skills within an IT support role.

SKILLS AND QUALIFICATIONS

Web Applications IT Infrastructure

IIS Experience Windows Server 2012 and 2016 Administration

SharePoint 2010, 2013, and 2016 ADFS Implementation Experience

Nintex Workflow 2010, 2013, and 2016 Office 365 Implementation Experience

SharePoint Designer 2010 and 2013 SharePoint Hybrid Experience

HTML and CSS Experience Azure Rights Management Hybrid Experience

JavaScript Experience - REST and CSOM SharePoint Migration Experience

Drupal Experience VMWare Administrator and Migration Experience

WordPress Experience Exchange and Great Plains Experience

SQL 2012, 2014 and 2016 Experience DMZ Implementation Experience

PowerShell Scripting - SharePoint 2013 and 2016 Cisco Switches and Firewall Experience

SharePoint Architect for Several Clients Ruckus Wireless Experience

SharePoint Taxonomy Experience Veaam and Backup Exec Experience

Microsoft Server 2012 MCP Certification

SCCM 2016 Experience

SCCM 2012 Experience

PowerShell Scripting Experience – Version 3,4,5

WORK EXPERIENCE

June 2015 - Present IT Administrator/ Consultant, Access Sciences Corporation

●VMWare Administrator responsible for managing 80+ Virtual Machines.

●Great Plains Administrator and responsible for migration from Great Plains 2010 to 2015.

●SharePoint Administrator for Development and Production environments. Responsible for developing PowerShell scripts and assisting customers with their SharePoint infrastructure problems.

●Responsible for implementing and maintaining Nintex Workflow.

●SQL Database Administrator for SQL server 2012 and 2016. Responsible for maintaining SQL backups and troubleshooting issues with production and development servers.

●Implementation of System Center Suite

●Implementation of SCCM to deploy applications via application catalog

●Implementation of Operations Manager and Service Manager to Automate tasks.

●Responsible for implementing Change Management processes and tools for Salesforce, SharePoint, and IT Department through SharePoint 2013 and 2016.

●Salesforce Administrator and responsible to guiding organization toward best practices.

●Responsible for reconfiguration of storage, sever, and client network switches and routers.

●Responsible for managing servers, switches, and routers via System Center Suite.

●Migrated VMware VCenter from 5.1 to VCenter 5.5.

●Lync Server Administrator for 90+ clients.

●Implementation of Office 365 development environment for our Consulting Group.

●Provided SharePoint 2013 support for clients.

●Setup and Manage Active Directory Federation Services with Single Sign On for Office 365 and SharePoint Extranet.

●Deployed DMZ and SAN network to follow networking best practices.

●Implemented Change Management processes for Access Sciences Corporation.

●Completed multiple SharePoint implementations for clients and a senior technical resource for SharePoint 2013 and 2016 issues.

●Implemented Azure Solutions for Development Projects.

●Implementation of Active Directory Federated Services with SSO for all applications.

●Implementation of SharePoint Hybrid environment with SharePoint 2016.

July 2014 – July 2015 Technical Consultant, InSource (Placed at Menninger Clinic)

●Responsible for managing and maintaining SCCM 2012 400 + Clients.

●Responsible for deploying apps and desktop images via SCCM

●Responsible for managing and maintaining Antivirus solution (SEP) 400+ Clients.

●Responsible for managing Raisers Edge Software and database.

●Responsible for managing Great Plains Server and database.

●Responsible for managing SmartSearch server and database.

●Responsible for pushing out Group Policy and maintaining Active Directory.

●Rebuilt SCCM 2012 Server and database to resolve latency issues.

●Responsible for handling Tier 2 and Tier 3 issues.

●Responsible for resolving network and server issues in VDI environment and VMWare 5.0 servers.

March 2013 – June 2014 Network Engineer, BEMA Information Technology

●Responsible for migrating VCenter to a different server.

●Setup new datastores and LUNs as part of a VMWare reconfiguration.

●Implemented an upgrade and mobile access, for IOS devices, to a document management system.

●Responsible for setup, installation, and configuration of multiple Windows 2008 servers.

●Responsible for maintaining and configuring Symantec tape libraries.

●Experience with configuring Sonicwall Firewalls and SRA VPN Virtual Appliance.

●Experience setting up and configuring HP switches.

●Experience troubleshooting DNS and Network configuration issues.

November 2011 –February 2013 Desktop Support Specialist, InSource (Placed at Menninger Clinic)

●Active Directory and Microsoft Exchange experience in creating and disabling accounts.

●Serve as one of the primaries on a help desk support team, including weekend, holiday and on-call duties.

●Utilize HelpStar to respond to, resolve and document tickets.

●Provide In-person and Remote Support for 400+ Users.

●Provide support for a VMWare and Windows 7 environments.

●Provide support for multiple types of Wireless and Mobile devices.

●Responsible for A/V Support for Special Events and Company Functions.

●Received numerous customer service accolades including list awards

●Experience with SCCM 2007.

October 2009 – November 2011 Mental Health Worker, West Oaks Hospital

●Assisted with patient care and management of the unit

● Provided a safe environment for mentally ill patients in PICU

●Assisted other team members with computer and software related issues on night shift when help desk staff were not readily available

EDUCATION

University of Puget Sound, Tacoma, Washington. Major: Politics and Government. (B.A.), 2009

References: Furnished upon request

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