Rahul Singh

**** ******** **** ***

Missouri City, TX 77459

Tel : +1-847-***-****

Email : ac2a04@r.postjobfree.com

Summary

18+ years of work experience in the training and learning domain.

Additional experience in areas of Finance, Compliance, Software Development, and Testing.

Currently working as Program Manager with NIIT USA, Inc.

Specific experience in Operations, Program Management (planning, budgeting, execution, forecasting, team management), Account Management, Pre-sales, Customer Engagement, Top-line and Bottom-line Management, and Sales (both concept as well as solution oriented)

Well versed with the product development life cycle – sales, presales, requirements analysis, solution development, delivery, invoicing, and closure.

Far-reaching experience in the training domain; including needs analysis, audience analysis, training evaluation, setting up training process, and infrastructure for both physical as well as virtual training delivery, and using learning model like ADDIE and methodology like CMA (Critical Mistakes Analysis).

Program Manager: NIIT USA, Inc

Currently managing engagement with one of our large customer based out of Houston in the oil and gas domain.

oResponsible for managing the training delivery and logistics for North America, which includes both US and Canada.

oManaging operations through five teams spread across US and Canada – total twenty-seven employees.

oEnsuring readiness of all training program delivered at all five locations.

Prior to the move to Houston, worked in the content development team based out of Chicago, the responsibilities there included:

oManaging all customers and people as a mini division

oResponsible for revenue, gross margins, utilization, and training of the division.

oAccount management, pre-sales, and billing

oDesigning and implementing solutions specific to client requirements

oManaging team of content developers, media specialists, programmers, technical specialists, and the quality team.

Achievements

o5/5 rating from customers on multiple projects.

oExceeded gross margin projections in almost all projects

oWon the excellence award for setting up translation competency for the organization and improving the gross margin on localization projects from 10% to 32%.

Clients

oHP

oAON Hewitt

oBank of America

oAltria

oMicrosoft

oAdobe

oSymantec

oCA

oShell

oGE Oil and Gas

Delivery Head: Liqvid

The primary responsibilities included:

oManaging client relationships

oAccount mining

oProject accounting, includes: Managing top-line and bottom-lines

oResource planning and forecasting

oManaging people, projects, and processes with the help of project managers

oWorking with PMs and APMs to scope, plan, and manage content delivery

oInteracting with Prospects to capture high level requirements

oPreparing/Responding to RFP/RFI/RFQ and contract

oSupport in Sales presentations

oTeam management – KPA setting, evaluation, training and Development

Achievements

oWon STC (Society for Technical Communication) award for excellence, for two client projects

oConsistently over-achieved Aggregate Gross margin by 10% for almost all projects

Clients

oHP

oApple Computers

oMotorola

oHarcourt

oMicrosoft

oStandard Chartered

Senior Lead – Content Delivery: Kaplan Financial (erstwhile eMind)

Primary responsibilities include:

oResponsible for interfacing with clients for requirements gathering

oPreparing project plans

oResource scheduling and final product releases

oAs lead for the team, responsible for half-yearly and annual appraisals of the team members, charting out their IDP (Individual Development Plans) and skill development requirements

oWorked as Product Manager for the company’s offerings in the Accounting Vertical. The responsibilities included preparing the marketing collaterals and running B2C and B2B campaigns to meet the revenue targets.

Achievements:

oAll projects that I have worked on were delivered on time, and none of them encountered any major issues

oExcellence award in 2003 for executing all projects successfully

oExcellence award in 2004 for executing all projects successfully

Clients

oPWC

oDeutsche Bank

oWoodbury (part of Hartford group)

oACE

oBank of America

Team Lead – QA: NIIT Ltd.

Primary responsibilities include:

oJoined the organization as an Instructional Designer

oLater moved on to become the Team Lead of the Quality Assurance team

oResponsible for reviewing the courses for technical accuracy, language, and functionality.

oLead the QA effort for content ranging from technical, factual as well as soft-skill variety. Technical ones included subjects such as Windows 2000, MS Office, and SQL Server, and other areas like Lotus Notes, Networking Essentials.

Achievements:

oWas promoted to the level of Team Lead within six months of joining as a Team member

oWon many “Star of the Month” awards for excellent performance

Clients

oMacmillan US

oPrudential US

oMicrosoft

oThomson Learning

oSmart Schools

Strengths and Objective

I am a ‘people’ person and get along well with peers, subordinates, and supervisors.

I have good problem-solving capabilities, withstanding high pressure, practical and measured approach, and excellent analytical skills.

I get a high when I see a smiling client, a smiling team, and a healthy budget sheet at the end of the project.

I have chosen a vertical growth path in the program management domain, and am looking for a challenging opportunity to work in an energetic environment with operations spread across the globe

Work Experience

Following are my employment details:

Sept 2014 – current: Program Manager at NIIT USA, Inc.

Nov 2007 – Aug 2014: Senior Project Manager at NIIT USA, Inc.

Mar 2005 – Nov 2007: Delivery Manager at LIQVID eLearning Services Pvt. Ltd.

Jan 2002 – Mar 2005: Senior Lead – Content Delivery at Kaplan Financial (erstwhile eMind)

Jan 1999 – Jan 2002: Team Lead – QA at NIIT Ltd.

Sep 1997 – Dec 1998: Assistant Manager – Projects at Prime Petro Products Ltd.

Aug 94 – Sep 1997: Short term assignments with:

oBasil Chemicals and Additives Ltd. – Asst. Manager Finance

oPride Builders – Accounts Assistant

Awards and Recognitions

NIIT USA, Inc.

oWon the excellence award for setting up localization competency for the organization and increasing the gross margin for translation projects from 10% to 30%.

Liqvid:

oWon STC (Society for Technical Communication) award for excellence, for two client projects.

oOver achieved Gross margins by 20% compared to the organization average.

eMind/Kaplan:

oAll projects that I have worked on have been delivered on time, i.e., met all deadlines and none of them encountered any major issues

oExcellence award in 2003 for executing all projects successfully

oExcellence award in 2004 for executing all projects successfully

NIIT

oWas promoted to the level of Team Lead within six months of joining as a Team member

oWon many “Star of the Month” awards for excellent performance

Skill Set

Good knowledge of Windows and Mac Operating systems. Office package of Microsoft (Word, Excel, Access, PowerPoint, Outlook, MS Projects, Visio etc.). Good knowledge of VSS, basic HTML editing using Dreamweaver, basic knowledge of SQL.

Worked with multiple Learning Management Systems (LMS and LCMS) SABA, SumTotal, NIIT proprietary LMS, KnowledgeHub, Moodle, and Force 10. Extensive experience in IBM Cognos for generating training reports from SABA. Working knowledge of the Salesforce CRM.

Certifications

Microsoft Certified Professional in Implementing and Administering Windows 2000 Professional.

Microsoft Certified Professional in Implementing and Administering Windows 2000 Server

Education & Training

MBA with specialization in Finance from Department of Business Administration, University of Lucknow (LUMBA)

Bachelor’s degree in Commerce from University of Lucknow

Soft Skills

Requirements analysis,

Project management/Program Management

People management, (including Training, mentoring, KRA setting and appraisals)

Client management,

Vendor management

Budgeting and Financial management,

Quality assurance,

Product design and management, Pre-sales support, Research and development.

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