IT Network Support Technician

Steve Lewis

909-***-**** + Chino, CA ***** + ac2a01@r.postjobfree.com

Helpdesk Support

My professional experience includes overseeing all aspects required to maintain an IT Department. I have worked with designing, implementing, troubleshooting, and monitoring network availability to all system users. Including performing necessary maintenance as an individual and as part of a help desk team.

PROFESSIONAL EXPERIENCE

TEAC AMERICA INC Montebello, CA ■ 05/2001 to 11/2016

Network Administrator (2001 to 2016)

I was to maintain, troubleshoot, and administer computer networks and related computing environments including computer hardware, systems software, applications software, voice communications, document retention, backup, network security, firewall, antivirus, and email. I have worked extensively with: Microsoft Office: Word, Excel, PowerPoint, Access, and Outlook, Quickbooks, Adobe: Acrobat, Photoshop, and Illustrator, Citrix - GoToMyPC and GoToMeeting, Symantec and Microsoft Great Plains.

Key Contributions:

Took and aging Novell network and was tasked with converting to a new Microsoft Active Directory network 3 years ago. The AD server was onsite as well as mirrored to a cloud based virtual server for redundancy.

Coordinate with vendors and with company personnel to facilitate purchases. Ensured that all new hardware, operating systems, software aligned with organizational standards and current business plans.

Successfully upgraded, implemented, and provided the technical support for new VoIP Allworx voice services and equipment, voice mail system, and telecom system.

Trained employees across all departments on network operations including log-in procedures, network management software, permissions, printing issues, security and use of software.

VOLUNTEER EXPERIENCE

CITY OF CHINO Chino, CA + Planning Commissioner (2015 to Present)

CITY OF CHINO Chino, CA + Community Services Commissioner (2002 to 2007)

CHINO YOUTH MUSEUM Chino, CA + President - Board of Directors (2002 to Present)

Appointed by the Mayor and City Council to represent them on the Community Services and currently on the Planning Commission. I have also been on the Board of Directors for the Chino Youth Museum for the past 15 years helping with fundraising, events, and overseeing the organization's outreach activities.

EDUCATION

Mt. San Antonio College - Walnut, CA - 1999

AA degree with classes in computer programming, database, system analysis, and marketing.

Member of President and Dean's list.

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