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Customer Service Microsoft Office

Independence, Missouri, 64050, United States
November 12, 2017

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*** * ******, ************, ******** 64050 C: 816-***-****


Quality-focused and committed to approaching administrative tasks with tenacity and attention to detail.Extensive

knowledge of Microsoft Office and Quickbooks software. Goes above and beyond basic administrative tasks and

takes on multiple projects at once. Excellent ethic and strength in boosting company moral. Looking for a long term,

full time position.


Accurate and detailed Maintains confidentiality

Works well under pressure Medical terminology

Word processing QuickBooks proficient

Flexible Professional and mature

45 WPM typing speed Articulate and well-spoken


Data Coordination/Rx Verification, 08/2017 to Current

Med4home Pharmacy – Kansas City, Missouri

Worked directly with Dr's offices to get patients their breathing medication promptly.

Met or exceeded service and quality standards every review period.

Verified and entered data accurately

Acted professionally and patiently when addressing negative customer feedback.

Effectively managed a high-volume of inbound and outbound customer calls.

Defused volatile customer situations calmly and courteously.

CMA, 09/2013 to 02/2017

The Gardens @ Barry Rd – Kansas City, Missouri

Responded appropriately to the physical, emotional and developmental needs of patients.

Maintained accurate records of patient care, condition, progress and concerns.

Performed clerical duties, such as word processing, data entry, answering phones and filing.

Collects patient specimens and data, including vital signs, input/output and other delegated measurements.

Provided a comforting and soothing environment.

CMA, 10/2012 to 09/2013

Heritage Village of Gladstone – Kansas City, Missouri

Tested and recorded blood glucose levels.

Monitored vital signs, such as blood pressure and pulse.

Assisted patients with bathing, oral hygiene, grooming, feeding and elimination.

Helped patients move in and out of beds, baths, wheelchairs and automobiles.

Receptionist/Accounts Payable, 04/2000 to 04/2001

Independent Electric – Kansas City, Kansas

Directed guests and routed deliveries and courier services.

Answered and managed incoming and outgoing calls while recording accurate messages.

Screened all visitors and directed them to the correct employee or office.

Opened and properly distributed incoming mail.

Maintained a clean reception area, including lounge and associated areas.

Customer Service, 03/1998 to 04/2000

Passantino\'s Sunfresh – Independence, Missouri

Acted professionally and patiently when addressing negative customer feedback.

Processed monetary transactions with cash, checks, gift certificates, travelers' checks, food stamps,coupons

and store credit


High School Diploma:

Northeast High School - Kansas City, MIssouri

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