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Project Management Manager

Toronto, Ontario, Canada
November 12, 2017

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Majid Rafiq

Cell: +1-647-***-**** Email:

** ***** ** ********* ********** in managing strategic Digital Banking projects using Waterfall and Agile methodology with prime focus on Online / Mobile banking, MIS, data processing, systems analytics, E-statements and information systems security. Self-motivated, goal oriented individual, effective communicator, both oral and written. Makes technology translated to business. Proven ability managing complex projects and engaging key enablers.

Core expertise

Scrum Mobile Development

Fintech Implementation

API level tech integration

Project Management

Performance Management

Release Management

User Acceptance Testing

UI/Customer Journey development

Cyber Security

ITIL Process Management

Client Management

System Analysis and Design


Citibank, N.A. Dubai, UAE May 2015 - Present

Digital Platform Manager: Managing the UAE & Bahrain digital platforms (Citibank Online, Citi Mobile, CitiAlerts, e-Statements etc.) by working closely with local business teams and cross-border technology partners.

Project Management of Citibank Mobile Banking app development and release in UAE & Bahrain by coordinating with development teams in Singapore, testing team in Poland and formed a bridge between product and technical team to ensure excellent client experience

Leading the UAE Mobile Scrum initiative, new functionality releases, focusing on key value-add features and using an Agile rollout methodology

Vendor integration through open API layers. API development, reducing country gaps. Coordination with 3rd party vendors, business stakeholders and API Teams.

Business Project Manager for online banking, mobile application and e-delivery module. Facilitate digital deployments and project enhancements UI, and CX development, through developing business and functional requirement documents, designing process flows and leading project execution and implementation

Drive improvement in Digital Net Promoter Score (NPS) through strategic prioritization and development of enhancements to the digital platforms. This includes ensuring that all feedback from customer NPS reviews is acted upon in terms of usability, digital processes & platform

Business Functionality Development engaging key enabler, internal stakeholders with initiation of implementing more efficient processes and solutions via digital platforms to achieve business goals (portfolio, wealth management & credit cards).

Citibank, N.A. Dubai, UAE Dec 2004 – May 2015

Project Support Supervisor / Deputy CoB Coordinator Provided standardized technology services to our product and business teams, performed business analysis and supervised for all associated projects.

Project Manager: Migration of ERP online banking platform from Citibank Singapore to Citibank UAE

Subject Matter Expert (SME) for all e-Channels: Citibank Online, Citi Mobile, e-Delivery, e-Brokerage, CitiAlert, Citishare ECLIPSE (Citi CRM Software)

Coordination and negotiation with different departments of the bank during business requirements analysis, functional and technical design review, systems testing (UAT) and implementation per Technology (SDLC & CITMP) standards

Project Status Reporting: Liaise with business stakeholder on technology deliverables and project related issues

Supervisory: Working with all business units to make sure all the COB activities are completed as per the global compliance calendar

Ensuring Online Business Continuity: Updating CobTrac (Online Continuity of Business Tool) with all associated country level information, and coordination with regional & global CobTrac teams

Testing: Appropriate and acceptable execution of CoB Denial of Service (DoS) and Denial of Access (DoA) tests

Sanctioning & Backup: Issues escalation and coordinating with application team to provide compensating controls for the findings which can’t be closed in timely manner

Coordination the completion of ‘Application Compliance Questionnaire’, as per Citi security & architecture policy

Javeed Iqbal Computers Jan 2004–Dec 2004

Technical Supervisor

Technical support to all the customers

Assisted in all the projects including Installation of servers, Work Stations and home PCs

Backing up data, Virus removal, Data recovery, Data protection.

Network Installations, Configurations & Structured cabling

Maintaining annual contracts with corporate clients

Managing entire business & worked to increase the client base

AC Nielsen AMER Dec 2002–Dec 2003

Market research Company that studies consumer behaviors in more than 100 countries

Data Analyst Assistant

Doing statistical analysis such as significance testing, probability testing, correlation and regression analysis

Data preparation, conversion, validation and analysis

Report compilation to present research analysis

Schlumberger, UAE Aug 2002–Dec 2002

Network Engineer

Managed Schlumberger’s network upgrade project in UAE, Saudi Arabia and Bahrain

Project encompassed installation of Cisco switches and routers in 18 different locations across Middle East

Procurement and delivery of devices to required destinations


Agile Mobile app enhancements

UAE and Bahrain CRM platform upgrade

Citibank Online UAE and Bahrain Enhancements

Mobile banking (Thick & Thin)

Data Warehouse MIS

Citi Alerting Services

Java Financial Platform

e-Delivery (E-Statements)

Citi Global Transfers

IBAN implementation

FTS implementation

Citi online NPS projects

E-Brokerage Rollout

AVATAR – Online Banking Platform Upgrade

Global View of Accounts

Control-D / On Demand (Reports Application)

Online Multifactor Authentication roll out

Online Payee activation


Master of Business Administration 2007

Manipal University, Dubai Campus – UAE

B.Sc. (Hons). in Computer Information System 2001

London Guildhall University, London – UK


Core PMI® Values and Ethical Standards Citi Learning 2017

Project Financing EIBFS, Sharjah 2014

Project Management EIBFS, Sharjah 2014

Online Thefts and Crimes EIBFS, Sharjah 2014

Project Management Citi GLMS 2010

Awards and Recognitions:

Top Performer Award Citi UAE 2017

Implementation of ERP Platform (RAINBOW) Citi, UAE 2013

Awarded Employee of the Month Citi UAE 2009

Online Banking Platform JFP Project Appreciation Citi ITO 2009


English (Fluent)

Arabic (Working knowledge)

Urdu (Fluent)

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