Majid Rafiq
Cell: +1-647-***-**** Email: ac29wb@r.postjobfree.com
** ***** ** ********* ********** in managing strategic Digital Banking projects using Waterfall and Agile methodology with prime focus on Online / Mobile banking, MIS, data processing, systems analytics, E-statements and information systems security. Self-motivated, goal oriented individual, effective communicator, both oral and written. Makes technology translated to business. Proven ability managing complex projects and engaging key enablers.
Core expertise
Scrum Mobile Development
Fintech Implementation
API level tech integration
Project Management
Performance Management
Release Management
User Acceptance Testing
UI/Customer Journey development
Cyber Security
ITIL Process Management
Client Management
System Analysis and Design
PROFESSIONAL EXPERIENCE
Citibank, N.A. Dubai, UAE May 2015 - Present
Digital Platform Manager: Managing the UAE & Bahrain digital platforms (Citibank Online, Citi Mobile, CitiAlerts, e-Statements etc.) by working closely with local business teams and cross-border technology partners.
Project Management of Citibank Mobile Banking app development and release in UAE & Bahrain by coordinating with development teams in Singapore, testing team in Poland and formed a bridge between product and technical team to ensure excellent client experience
Leading the UAE Mobile Scrum initiative, new functionality releases, focusing on key value-add features and using an Agile rollout methodology
Vendor integration through open API layers. API development, reducing country gaps. Coordination with 3rd party vendors, business stakeholders and API Teams.
Business Project Manager for online banking, mobile application and e-delivery module. Facilitate digital deployments and project enhancements UI, and CX development, through developing business and functional requirement documents, designing process flows and leading project execution and implementation
Drive improvement in Digital Net Promoter Score (NPS) through strategic prioritization and development of enhancements to the digital platforms. This includes ensuring that all feedback from customer NPS reviews is acted upon in terms of usability, digital processes & platform
Business Functionality Development engaging key enabler, internal stakeholders with initiation of implementing more efficient processes and solutions via digital platforms to achieve business goals (portfolio, wealth management & credit cards).
Citibank, N.A. Dubai, UAE Dec 2004 – May 2015
Project Support Supervisor / Deputy CoB Coordinator Provided standardized technology services to our product and business teams, performed business analysis and supervised for all associated projects.
Project Manager: Migration of ERP online banking platform from Citibank Singapore to Citibank UAE
Subject Matter Expert (SME) for all e-Channels: Citibank Online, Citi Mobile, e-Delivery, e-Brokerage, CitiAlert, Citishare ECLIPSE (Citi CRM Software)
Coordination and negotiation with different departments of the bank during business requirements analysis, functional and technical design review, systems testing (UAT) and implementation per Technology (SDLC & CITMP) standards
Project Status Reporting: Liaise with business stakeholder on technology deliverables and project related issues
Supervisory: Working with all business units to make sure all the COB activities are completed as per the global compliance calendar
Ensuring Online Business Continuity: Updating CobTrac (Online Continuity of Business Tool) with all associated country level information, and coordination with regional & global CobTrac teams
Testing: Appropriate and acceptable execution of CoB Denial of Service (DoS) and Denial of Access (DoA) tests
Sanctioning & Backup: Issues escalation and coordinating with application team to provide compensating controls for the findings which can’t be closed in timely manner
Coordination the completion of ‘Application Compliance Questionnaire’, as per Citi security & architecture policy
Javeed Iqbal Computers Jan 2004–Dec 2004
Technical Supervisor
Technical support to all the customers
Assisted in all the projects including Installation of servers, Work Stations and home PCs
Backing up data, Virus removal, Data recovery, Data protection.
Network Installations, Configurations & Structured cabling
Maintaining annual contracts with corporate clients
Managing entire business & worked to increase the client base
AC Nielsen AMER Dec 2002–Dec 2003
Market research Company that studies consumer behaviors in more than 100 countries
Data Analyst Assistant
Doing statistical analysis such as significance testing, probability testing, correlation and regression analysis
Data preparation, conversion, validation and analysis
Report compilation to present research analysis
Schlumberger, UAE Aug 2002–Dec 2002
Network Engineer
Managed Schlumberger’s network upgrade project in UAE, Saudi Arabia and Bahrain
Project encompassed installation of Cisco switches and routers in 18 different locations across Middle East
Procurement and delivery of devices to required destinations
PROJECTS
Agile Mobile app enhancements
UAE and Bahrain CRM platform upgrade
Citibank Online UAE and Bahrain Enhancements
Mobile banking (Thick & Thin)
Data Warehouse MIS
Citi Alerting Services
Java Financial Platform
e-Delivery (E-Statements)
Citi Global Transfers
IBAN implementation
FTS implementation
Citi online NPS projects
E-Brokerage Rollout
AVATAR – Online Banking Platform Upgrade
Global View of Accounts
Control-D / On Demand (Reports Application)
Online Multifactor Authentication roll out
Online Payee activation
EDUCATION AND PROFESSIONAL DEVELOPMENT
Master of Business Administration 2007
Manipal University, Dubai Campus – UAE
B.Sc. (Hons). in Computer Information System 2001
London Guildhall University, London – UK
Certifications:
Core PMI® Values and Ethical Standards Citi Learning 2017
Project Financing EIBFS, Sharjah 2014
Project Management EIBFS, Sharjah 2014
Online Thefts and Crimes EIBFS, Sharjah 2014
Project Management Citi GLMS 2010
Awards and Recognitions:
Top Performer Award Citi UAE 2017
Implementation of ERP Platform (RAINBOW) Citi, UAE 2013
Awarded Employee of the Month Citi UAE 2009
Online Banking Platform JFP Project Appreciation Citi ITO 2009
Languages:
English (Fluent)
Arabic (Working knowledge)
Urdu (Fluent)