Customer Service Microsoft Office

Objective

To obtain challenging and rewarding position in a progressive organization, where, I must utilize my skills fully with opportunity for innovation and professional growth.

Current Position

Designation customer service operation manager Officer Grade III

Employer: United Bank Limited

Customers service operation manager 21st June 2007 to till present

Employer: United Bank Limited.

RESPONSIBILITIES:.

Monitoring customer accounts.

Daily achieving targets.

Advising customers on bank credit cards,insurance and saving accounts.

Account opening..

Implementation of all SBP polices.

Supervisor of all daily entries.

Customer service score card.

Security policies/procedures.

CBO monitoring.

Audit preparation.

Caps monitoring.

Cash on hand /nbp monitoring.

Skills

Excellent oral and written communication skills.

Multitasking and strong ability to work under pressure.

Excellent knowledge of Nature of Accounts with SBP rules.

Strong analytical skills with attention to detail.

E-Correspondence, computer and internet usage.

Ability to work in a multicultural environment, team player.

Education

Master in Economic

Gradution

Intermediate

Matriculation

Bahauddin Zikrya UniversityMultan

Bahauddin Zikrya UniversityMultan

Board of intermediate and secondary education

Dera ghazi khan

Board of intermadiate and secondary education dera ghazi khan

Achievement

Diploma in Microsoft Office.

B.Ed university of education Lahore.

Trainings:

Basic banking.

Training for money laundering.

Languages

Urdu (fluent), English (working proficiency),

Extra Activities

Reading Books.

Reference

Reference may be furnished on demand.

Contact this candidate