Customer Service Engineer
Resume:
Kelly Jones
*****.*********@*****.***
SUMMARY OF QUALIFICATIONS
* ***** ** ********** ** the maintenance and installation of data storage, information security, virtualization, analytics, cloud computing equipment
Data storage equipment experience includes NAS, SAN, File storage, Unified storage and backup systems
Over 10 years of customer service experience
Proficient in operating systems Windows XP, Vista, 7, 8; Windows Server 2003, 2008, 2012; Linux including CentOS, Ubuntu, Arch, Debian, BackTrack, and Kali
ISM (Information Storage Management) Certified
Experience in configuration of customer networks across the valley
PROFESSIONAL EXPERIENCE
DellEMC
Field Engineer 06/2015 – 06/2017
Provide users with technical support for EMC related server issues
Consult with users, management, vendors, and technicians to assess computing needs and system requirements
Repair and installation of NAS, SAN, Block storage, Unified storage and Back up data servers (includes network troubleshooting, equipment troubleshooting, software troubleshooting)
Configuration of customer networks
Responsible for components involved with the repair and installation of computing server equipment
UPS
Package Handler 12/2011 – 10/2012
Record product, packaging, and order information on specified forms and records
Load materials and products into package processing equipment
US AirForce
Civil Engineer 10/2008 – 11/2011
Observe and test system operation, using gauges and instruments
Test lines, components, and connections for leaks
Adjust or replace worn or defective mechanisms and parts and reassemble repaired systems
Schedule work with customers and initiate work orders, house requisitions, and orders from stock
EDUCATION
ITT Technical Institute 2015
Associate of Science Degree in Electrical Engineering, May 2011
GPA 3.3
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