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Customer Service Engineer

Location:
Glendale, Arizona, United States
Salary:
$17.00
Posted:
November 11, 2017

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Kelly Jones

480-***-****

ac29jq@r.postjobfree.com

SUMMARY OF QUALIFICATIONS

* ***** ** ********** ** the maintenance and installation of data storage, information security, virtualization, analytics, cloud computing equipment

Data storage equipment experience includes NAS, SAN, File storage, Unified storage and backup systems

Over 10 years of customer service experience

Proficient in operating systems Windows XP, Vista, 7, 8; Windows Server 2003, 2008, 2012; Linux including CentOS, Ubuntu, Arch, Debian, BackTrack, and Kali

ISM (Information Storage Management) Certified

Experience in configuration of customer networks across the valley

PROFESSIONAL EXPERIENCE

DellEMC

Field Engineer 06/2015 – 06/2017

Provide users with technical support for EMC related server issues

Consult with users, management, vendors, and technicians to assess computing needs and system requirements

Repair and installation of NAS, SAN, Block storage, Unified storage and Back up data servers (includes network troubleshooting, equipment troubleshooting, software troubleshooting)

Configuration of customer networks

Responsible for components involved with the repair and installation of computing server equipment

UPS

Package Handler 12/2011 – 10/2012

Record product, packaging, and order information on specified forms and records

Load materials and products into package processing equipment

US AirForce

Civil Engineer 10/2008 – 11/2011

Observe and test system operation, using gauges and instruments

Test lines, components, and connections for leaks

Adjust or replace worn or defective mechanisms and parts and reassemble repaired systems

Schedule work with customers and initiate work orders, house requisitions, and orders from stock

EDUCATION

ITT Technical Institute 2015

Associate of Science Degree in Electrical Engineering, May 2011

GPA 3.3



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