Customer Service Information Technology

Professional Summary

Education

Skills

Work History

M Z

***** ******** **** ******, ********, VA 20110 • Cell: 703-***-**** • **************@*****.*** I am a recent college graduate looking for full-time employment in the business and information technology workforce. I am diligent and focused on providing thorough data and business analysis, management, customer service, and remaining a critical and creative problem solver with any given project. Bachelor of Science: Information Systems and Operations Management, MAY 2017 George Mason University - Fairfax, VA

Related coursework: Systems analysis and Design, Data Warehousing, Data Mining, Management of Technology Products

Microsoft Project, Excel, Word, Powerpoint, and

Visio proficient

Experienced with Tableau

Adobe Photoshop CS6

Understanding of SQL Server

Comprehension of SLDC life cycle and Agile

methodology

Creating and implementing entity relationship

diagrams

POS systems expert

Server, 11/2014 to Current

The Cheesecake Factory – Fairfax, VA

Build relationships with customers from a diverse background while utilizing a helpful, charismatic, and genuine attitude that results in their future return. Follow Opening and Closing procedures until successfully completed. Maintain a collaborative and team-friendly work ethic. Designer and Marketing/Management, 12/2012 to 09/2017 Open Minded LLC – Manassas, VA

Worked with Adobe Photoshop CS6 to deliver graphical designs for merchandise. Handled invoices and shipping inquiries while fulfilling the shipment of orders received across the United States.

Utilized out-sourcing to allocate resources efficiently. Implemented social media AD campaigns and increased overall brand awareness. Trainer, 02/2012 to 09/2016

Uno Pizzeria & Grill – Manassas, VA

Trained, coached and mentored staff to ensure a smooth transition to a new work environment. Managed front of house and back of house activities in absence of a manager.

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