Engineer Technical Support

Abdul Latheef kv, Doha,Qatar. Email: **********@*****.*** . Phone: +974-********

Professional Summary

Talented and accomplished professional with extensive skills on IT and ELV systems with 5 years’ experience in the industry including Hamad International Airport, Doha, Qatar. Excellent communication, technical and motivational skills. A good team player with team leading power, positive attitude, evergreen quest for the great knowledge which fires up innovations.

Technical Skills

Operating system, hardware & software installation, configuration and troubleshooting.

Install, configure and troubleshoot computer networks (LAN&WAN).

Microsoft Server: Active Directory, DNS, DHCP, Backup, configuration migration and security.

SQLPLUS, PL/SQL: DDL, DML, TCL, DCL, Cursors, Procedures and Functions.

Oracle Database administration: Installation, Configuration, Storage management, Maintenance, Monitoring, Create users, Grant privilege, Backup& Recovery, ASM, Globalization management.

ELV Systems: IPTV, Digital Signage, Video wall, Home automation, Lighting control, AV Systems, CCTV, Access control, and IP phone.

Internet Protocol Television(IPTV): Server and application, Installation, Testing and commissioning and maintenance (Product: Exterity, Appear TV, Nevron, Wisi, Otrum and Dune).

Digital Signage (Stinova): Server and application, Installation, Testing and commissioning and maintenance.

Digital signage- interactive (Onelan and FWI): server and application, network, installation, testing and commissioning and maintenance.

Video Wall (Planar): Hardware, server & application and network - Design, installation, testing and commissioning.

Certification/Training Proficiency

Oracle Database Administrator Certified Professional. Duration: 3 months.

Oracle Testing ID: OC1397987

Organization: India Options Softwares, Cochin India. Education

Bachelor of Technology.

Electronics and Communication Engineering.

Duration: 2005 – 2010

Professional Experience

Clients : Ooredoo, Qatar.

Vodafone, Qatar

Katara Cultural village, Qatar

Tornado Tower, Qatar

Organization : MOSECO Qatar.

Project Name : Networking, Video Wall & Digital Signage Installation Role : Installation and Integration Engineer.

Duration : December 2016 – May 2017

Responsibilities:

Networking: Designed, procured and installed required network.

Site survey.and designing.

Structured cabling.

Crimping and termination.

Switch configuration.

Prepared the drawing and operation manual.

Testing and commissioning.

Team strength: 6 members.

Video Wall: Designed, installed and configured two 2x8 and 1x3 video walls – Hardware, Network and application.(Planar)

Estimated the power requirements for the system, submitted and approved.

Removed existing old video wall.

Designed and custom made steel structures for the curved video wall.

Installed screens and aligned.

Assembled Server racks and pulled cables and trunked.

Configured the system.

Integrated SMATV and other media sources with new system.

Prepared Operation and Maintenance manual.

Testing and commissioning.

Digital signage (Indoor): Installed and configured interactive and non-interactive Screens, Displays and NTBs- Hardware, Network and server &application (Planar and Onelan).

Site survey and Mock up for the expected system.

Installed vertical and horizontal screen – interactive and non-interactive.

Installed Net Top Boxes as media sources and subscribed for channels.

Configured.

Caliberated the touch screens for interactive systems.

Responding to customer complaints (tickets) by mail or call on SLA basis and troubleshoot and resolve the issues on time.

Managed and supervised technical team.

Worked on night or day shifts as per the customer requirement to finish the project on time.

Clients : Hamad International Airport, Doha, Qatar. Diwan Amiri, Qatar (Qatar parliament)

Sarayya Corniche hotel, Doha.

Oryx Rotana Hotel, Doha.

Movenpick Tower and suites.

Concord Hotel, Qatar

Organization : International Antennas Co. WLL., Qatar. Project Name : IPTV & Digital Signage Installation Role : IT Engineer.

Duration : January 2014 – October 2016

Responsibilities:

Found the product with specification as per the proposal.

Contacted Manufacturers and arrange partnership for product availability.

Prepared BOQ.

Conducted demo presentation for new clients.

Attended weekly meeting with client and other sub-contractors.

Prepared the Minutes of meeting; updated the project plan when needed.

Managed the projects and arranged manpower when required.

Managed the work to be done on time.

Interacted with the employees for their requirements and wellbeing.

Managed payments to the service providers.

Prepared delivery reports and invoices; submit to the clients for payments.

Supported and implemented IPTV and Digital Signage anywhere products.

Installed and configured IPTV, installed Windows and Linux OS, configuree and network servers to include system configuration.

Integrated with third party applications.

Administrated configuration and integration support

Conducted testing and commissioning.

Preventive maintenance.

Operational support for complex IPTV and Digital Signage network deployments

Troubleshooting / configuration of existing systems.

Supported users and administrators over the telephone, by mail or site visit.

Administerd, managed and maintained VOD and Management servers in Telecommunication interface buildings and other locations.

Configured and maintained Gateways DVBS and DVBS2.

Scanned and streamed terrestrial and satellite channels.

Streamed the signal like flight information, slave clock via encoders.

Configured, installed and troubleshoot STBs in different locations.

Upgraded firmware in STBs and Gateways.

Uploaded and streamed videos from VOD servers with the help of TFTP Servers.

Troubleshooting / configuration of existing systems which include Antennas, Head end Solution, IPTV servers, middleware, IP gateways, IP encoders and Set Top Boxes(STB). Organization: Max Updates Technology, India.

Role : IT Engineer.

Duration : July 2011 – December 2013

Responsibilities:

Procured computer systems, printers and other equipements required for the newly opened branch.

Met all employees and discussed repeating issues.

Monitored and maintained the computer system and networks in all organizations.

Installed and configured computer systems, diagnosed hardware and software faults and solved technical and application problems, either over the phone or in person.

Installed and configured computer hardware operating systems and applications.

Monitored and maintained computer systems and networks.

Met with staff or clients through a series of actions, either face to face or over the telephone to help set up systems or resolve issues.

Troubleshooting system and network problems and diagnosing and solving hardware or software faults.

Provided support, including procedural documentation and relevant reports.

Followed diagrams and written instructions to repair a fault or set up a system.

Supported the roll-out of new applications.

Set up new users accounts and profiles and dealing with password issues.

Responded within agreed time limits to call-outs.

Worked continuously on a task until completion.

Prioritising and managing many open cases at one time.

Rapidly established a good working relationship with customers and other professional.

Environment: Windows xp, Windows Vista, Windows 7, Windows 8, Microsoft Server 2012 Organization : Sutherland Global Service, Cochin, India. Client : McAfee, USA .

Project Name : Client Service Profile

Role : Technical Support Engineer.

Duration : August 2010 – July 2011.

Responsibilities:

Communicated (single point of contact) with the clients for functional clarifications and requirement gathering.

Multi-channel support (phone, email, chat, portal/web, remote assist) for McAfee Antivirus end users.

Service span: Personal computers, Laptops, servers.

Complete technology infrastructure (CRM, Chat engine, Remote assist tool).

Understand and behave as per regional culture of the end users.

Resolve the issues with McAfee regarding installation, updating, virus removal and third party software support.

Worked in shifts to maintain 24X7 availability.

Handle 3 end users and their call logging simultaneously.

Prepare impact analysis document as per the end user issues.

Attending Client calls for updating the project status

Monitoring the current development status of subordinates and updating the status to Manger

Worked closely with the business users, analysts, testing team and project managers to come up with the possible solutions.

Environment: Windows xp, Windows Vista, Windows 7, Windows 8, Microsoft Server 2012 Clients I worked for

Personal Profile

Date of birth: 20/02/1988

Gender: Male.

Nationality: Indian.

Marital Status: Married.

Linguistic abilities

English, Hindi, Arabic ( intermediate )

Declaration

I hereby declare that the above particulars given are true and faith to the best of my knowledge and belief.

Abdul Latheef kv

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