*** ********** **., *******, ** ***** – 636-***-****. - ac2967@r.postjobfree.com

Arthur J. Otzenberger

Professional Summary

Team builder, communicator, process and solutions architect, who is objective driven and committed to success, blending years professional IT experience to satisfy business and industry goals

Network and Systems Administrator with a strong record of success as a business strategist and technical leader, delivering operational efficiencies and business transformation for the Geotechnical and Consulting Industry. Leadership strengths in:

oStrategic Planning Development – High contributor to business transformation; strategy development and implementation; technology mapping; business plan management; competitive analysis; logistics planning

oBudget, Expense and Margin Management – Budget development; forecasting management; cost reduction planning; sustainability goals; contract management; procurement management

oOperations – Resource scheduling and outage management; systems analysis; outsourcing; vendor management

oProgram and Project Management – Methodology definition and execution; location and capacity planning; business case development; budget development; IT cross-functional team management; cross-functional programs (See list of projects below)

oAsset Management – Strategic sourcing; inventory management; TCO analysis; Software Asset Management; application rationalization

oLAN/WAN Management – US and global LAN/WAN planning; MPLS implementation and subnet planning utilizing both BGP and later EIGRP for multiple MPLS networks; class of service optimizations (QoS)

Technical Expertise Summary

Cisco Router & Switch IOS, Call Manager, Prime

Riverbed IOS & Optimization

Microsoft SQL Server 7, 2000, 2005, 2008 R2, 2012

PowerShell, VBScript, JavaScript, SQL

VMWare vSphere

Visual Studio 6.0, .NET, 2005, 2008, 2010

Microsoft Hyper-V

Windows Active Directory Management

WinRunner & LoadRunner

Windows Exchange Server 2000, 2003 & 2

Windows Server 2003, 2008, 2008 R2, 2012

Adobe Creative Suite

Windows Communication Server 2007, 2010

Windows IIS

ColdFusion

Professional Experience

TekSystems May 2017 – Nov 2017

Network Engineer for Nestle

Design and plan out new network infrastructure, with specific emphasis on layer 2 and layer 3 network technologies

Analyze current wireless deployment for increased wireless coverage in heavy interference area utilizing NetScout

Design and implement upgrade plan for all EoL/EoS network switches on main campus and satellite offices

Design and build out network for new office along with routing for new subnets across all data centers.

Create and submit budget for new wireless implementation for update on Purina campus for new Cisco wireless WLC and access points.

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BJC HealthCare April 2016 – May 2017

Engineer Specialist Technical Solutions Architect

Design and plan out new network infrastructure, with specific emphasis on layer 2 and layer 3 network technologies

Design the enterprise IP/VLAN structure with SDN/ACI requirements; enhance current and develop new standards related to equipment configuration, IOS, IP, VLAN and QoS network and systems performance analysis

Design multi-tenant data center redundancy and disaster recovery strategy between multiple hospital data centers into an Active-Active failover design.

Design the move of the DMZ off the existing data center backbone and into the new multi-tenant core design.

Develop design requirements for multi-casting streaming video over to hospital networks.

Design the QoS/ACL standards for traffic shaping over the hospital network.

Tier-3 network support.

Charter Communications March 2015 – April 2016

Network and Systems Architect

Design and plan out new office network infrastructure, with specific emphasis on layer 2 and layer 3 network equipment.

Integrate Avaya and Cisco IPT phone systems into new and existing network infrastructure.

Network and systems performance analysis and reporting utilizing Solarwinds Netmon network performance monitoring solution

Design optimal WAP configuration and placement utilizing Cisco Prime and AirMagnet tools

Work with Windows DHCP and DNS services for IP management and address translation for all of the client offices across the country.

Project and manage budget requirements for new project site network builds and site upgrades.

Project management for the infrastructure buildouts for new site builds.

Manage user access through LAN/WAN management and Active Directory controls.

Troubleshoot and support internal corporate users’ network access issues.

Golder Associates, Inc. Oct 2005 to Jan 2015 Network and Systems Administrator (Apr 2011 to Jan 2015)

Lead US WAN optimization specialist installing, upgrading and supporting Riverbed Steelhead WAN optimization appliances in all US locations. Implementing and supporting the Canada and US CIFs prepopulation between office locations

Network and systems performance analysis and reporting utilizing Solarwinds Netmon network performance monitoring solution

Cisco VoIP phone and PRI deployment to all US offices. Cisco Call Manager server installation deployment for VoIP deployment. Server upgrade and virtual machine deployment of backup server for VoIP services

Installed or Upgraded Cisco network infrastructure throughout the US offices to support VoIP services. Including runs of load tests through LoadRunner to implement the correct bandwidth requirements for each location. Planned and implemented power requirements for PoE infrastructure required by the VoIP system

LoadRunner and WinRunner testing of the hosted central data center for MPLS and infrastructure requirements provided by the hosting company

Established and managed vCom Telecommunications telecom management solution for all US offices as current voice contracts ended to reduce costs; replaced analog lines with PRI lines for voice services through vCom; built relationship to begin expanding services to all global offices

Lead all US sites through two MPLS implementations:

oWorked with BT/SAS for the global MPLS network switch over from the Windstream implementation, including route planning; class of service optimization, specifically targeting voice services as high priority; Cisco router configuration for SAS access and support utilizing their EIGRP routing

oUpgraded all US sites to the Windstream MPLS connectivity including some sites DMVPN connections into the MPLS network through the central data center utilizing their BGP routing protocols. This ended up being proof of concept for the whole company and the later MPLS network provided by BT/SAS

Primary specification contact for all new network equipment purchases for all US office upgrades, new installations and moves

Primary configuration specialist for all Cisco US router and switches

Emergency onsite responder for all US network facility issues regarding fire/flood/earthquake or other act of nature

Worked with facilities manager and office managers to budget expenditures for all network equipment with new build outs or office moves

Worked with IBM to implement a global solution for wireless connectivity in all offices, including allowing guest wireless access through the Cisco’s Prime management console solution

Windows server help desk support including Microsoft Communicator/Lync, Exchange, Active Directory, Hyper-V, IIS and Printing services

Sr. Systems Admin/Developer/Network Engineer (Aug 2005 to Apr 2011)

Developed and managed intranet/extranet applications for interoffice and client communications utilizing .NET development and Windows IIS server

Developed data-mining applications using .NET for cost modeling and benchmark reporting website https://benchmarking.smartmines.com

Managed international network connectivity utilizing a SonicWall DMVPN connection between offices with Riverbed WAN optimization

Utilized the WAN emulation toolset within LoadRunner to create a variety of WAN scenarios to test and load balance the network configuration across all offices

Utilized WinRunner and LoadRunner to test network loads for all internally developed client facing applications

Managed and developed internet/intranet mapping applications using ESRI server technology for mine site planning and record retrieval while developing MS Visual Studio programming standards for use throughout the company

Set up Microsoft Windows server infrastructure in the US, Canada and Australia, including Windows Server 2003/2008/2008 R2; Exchange Server; IIS; Microsoft Communications Server 2007/2010 SQL Server and Printing services

Installed and managed Windows 2003/2008 R2 Active Directory domain and services for all offices

Developed best practices strategy for network configuration and data warehousing using EqualLogic SAN technologies in the data center in the St. Louis office

Evaluated technologies for future project rollout for content management utilizing Microsoft SharePoint

Developed intranet time entry and client management system based on current software using .NET and SQL Server

Hardware/Software support for all offices

Developed database software for licensing and hardware inventory and warranty management, including report generation for capital spending and future costing for the IT department based on future need specifications

Managed data backup and specified backup procedures including creating a database for DVD content backup search and retrieval

Atrio Design, LLC May 2002 to Aug 2005

Vice-President & Technical Director

Developed interactive CBT and IBT using Macromedia’s development suites including Authorware, Director and Flash

Developed training courses utilizing WinRunner emulation capturing application processes and procedures

Developed multiple dynamic website backends using ASP, ASP .NET, ColdFusion and JavaScript

Developed Search Engine technology for clients marketing and catalogued PDF material utilizing Flash, SQL scripting, Adobe Acrobat and Microsoft Access

Developed interactive Flash architecture pieces for real-time communication between multiple parties for instant messaging and file sharing

ShearTech Advantage, Inc. Jan 1997 to May 2002

Lead Developer

Incorporated Macromedia’s Pathware LMS into clients’ intranets. Trained their developers on how to create interactive multimedia developed in Macromedia’s development tools

Developed interactive CBT and IBT using Macromedia’s development suites including Authorware, Director and Flash

Developed blended learning courses for client use, including instructor-led content, computer-based interactive multimedia and distance learning modules run over Lotus LeaningSpace

Developed SCORM and AICC dynamic LMS for K-12 learning environment utilizing the latest ColdFusion development environment on Oracle 8i and SQL Server backends

Wrote functional specifications, statements of work, user manuals, technical documentation, training manuals and develop instructor-led classes for clients’ projects

Developed multiple dynamic website backends using ASP (VBScript) and JavaScript

Developed a contact management system to plug into a company's extranet site utilizing databases from multiple sources, including Access, SQL Server and ACT

Systems Administrator

Managed and maintained the company’s infrastructure including the network, desktops, laptops and individual end user requirements and maintenance for 50+ employees

Built and installed servers for internal backend operations, including Domain, Exchange, SQL, Oracle 8i, Intranet/Extranet, IIS, file and print servers using both Windows NT, 2000 and Linux

Designed and developed extranet site allowing employees to enter their time on projects for billing purposes

Created a SQL Server/Windows 2000 backend server for capturing data and creating reports

Southwestern Bell Mobile Systems Jan 1994 to Jan 1997

Technical Service Coordinator

Evaluated and Coordinated technical staff for scheduling, installing and trouble-shooting cellular equipment

Network system administration and database administration for the Clayton Retail location staff

Education

Studies in Electrical Engineering and Math/History

University of Missouri - Rolla

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