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Customer Service Manager

Charlotte, North Carolina, United States
November 12, 2017

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Robert J. Harris

***** ******* ***** *********, ** 28269 336-***-****

An experienced Warehouse Manager/Relief driver with demonstrated ability in dispatching, inventory management and scheduling


Over 18 years of successful experience in shipping/receiving and customer service

Over 4 years of management and staff recruitment

Working knowledge of Microsoft software and various shipping systems

Strong organizational and verbal communication skills

Over 14 years of driving commercial trucks

ALSIDE Supply Center, Charlotte, NC 05/05-09/17


Perform deliveries throughout Charlotte and neighboring cities to residential and commercial sites

Follow company procedures, safety regulations and traffic laws

Maintain vehicle logs, cargo records, and billing statements in accordance with regulations

Validate all load related documentation for completion and accuracy

Complete pre and post-trip safety inspections, recording and reporting any defects or malfunctions

BEALER WHOLESALE, Charlotte, NC 04/03-12/04

Salesman/Driver-Route Delivery Driver

Maintained local delivery route and sale in Charlotte to over 60 accounts

Ensured timely delivery, prompt and courteous customer service

Verified load items against order tickets

Moved items from truck to delivery location without spillage or damage

Setup displays and shelving in stores for advertisement and rotated inventory

USA CLEAN, Charlotte, NC 02/01-11/02

Warehouse Manager/Relief driver of 2nd largest laundry and dry-clean distributor

Coordinated loading/unloading activities according to customer needs and strict time schedules

Supervised/recruited & retained all warehouse staff; scheduled/routed driver’s delivery schedules

Monitored delivery service levels, identified improvement areas, assisted in implementing ideas to improve quality

Assisted in long distance route delivery for backfill, maintained local delivery route for preferred accounts requiring bulk delivery

Answered inbound calls, emails from customers requiring delivery and product status

Compiled shipping reports, coordinated supply orders and monthly meetings with purchasing department to evaluate inventory needs


Certificate Awarded, Bush Selling Skills Class, 7/03

Certificate Awarded, Charlotte Diesel Driving School, 3/03

Central Piedmont Community College, 8/93-8/94

Diploma Awarded, Harding High School, 6/93


Warehouse Manager, Inventory Specialist, Delivery Driver, Shipping/Receiving Clerk, Salesman

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