Shelby Klein

**** **** ***** **.

Clermont, FL **717

ac292t@r.postjobfree.com

407-***-****

Objective

To incorporate my customer service skills, education, and online clerical training, to obtain a professional position

Skills & Abilities

Outstanding Customer Service

Efficient in Microsoft Office – Word, Excel, PowerPoint, Outlook

Exceptional Telephone Etiquette

Strong Organizational Skills

Excellent Communication Skills

Experience

Sea Dog Brew Company 2017

Hostess

Greeted and assisted customers

Scheduled reservations and managed large customer crowds

Managed gift shop inventory in Excel spreadsheet

Served as a liaison between chef, head bartender, and servers in communicating daily specials and outages

Summer Bay Exploria Resort 2015-2017

Cashier/Server

Processed transactions quickly and efficiently

Maintained a friendly and cordial relationship with customers by greeting and assisting them in a fast paced environment.

Provided excellent customer service

Served customers, provided assistance, and assisted with food delivery

Coordinated all inventory receivables

Maintained orderly appearance of restaurant

Provided outstanding communication with our guests over the phone

Cracker Barrel 2013-2014

Hostess

Welcomed all guests upon arrival and escorted them to available tables

Worked to streamline seating and traffic to maximize floor space

Went above and beyond with great customer service by giving tourist recommendations and helpful hints

Maintained ladies restroom

Education

Lake Sumter State, Leesburg, FL 2018

General Studies with an emphasis on Sociology