Customer Service Microsoft Office

TAMER SHARAWNEH

ABABOUT ME

I am open to learning new things and improving my skills.

I am motivated by challenge and believe that the best things in life are achieved through enjoying working hard for something you admire.

EDUCATION

Bachelor in Information Systems (2009-2015)

Palestine Polytechnic University, Hebron, Palestine

General Secondary Examinations Certificate(Tawjehi)

(2008-2009)

Majed Abu-Sharar High School, Hebron, Palestine

TRAINGNING AND EXPERINCE

International Admission Officer (Traineeship) (July 2017 – Nov 2017) Girne American University, Girne, Cyprus

Contacts potential students utilizing most appropriate method of contact (phone, email)

Training and Development Officer (May 2016- Feb 2017) Reach Contact Center, Ramallah, Palestine

Trained and managed up to 260 employees at Call Center

Developed, implemented, and coordinated training activities

Plan and prepare for training timelines

Prepare, update, and develop training material

Create and administer certifications

Call Center Representative (June 2015- May 2016) Reach Contact Center, Ramallah, Palestine

received inbound/outbound calls

Identifying and assessing customers’ needs to achieve satisfaction

Training of Trainers Certificate (ToT) (Feb 2016)

Traineeship (Aug 2013- Nov 2013)

Partner for Sustainable Development, Hebron, Palestine

Work with Team, Problem Solving, Customer Service

TAMAYYAZ Program, Trainee (Sep 2012- Oct 2013)

Sharek Youth Forum, Palestine

Entrepreneurship, ICT, Life Skills and employability skills

Employability Training, Trainee (12 Hour) (Sep 2012) Sharek Youth Forum, Palestine

Communication skills, Work with Team, Problem Solving, Planning and Time Management skills

Youth Entrepreneurship Development Program (30 Hour) (Oct 2012) Palestine Polytechnic University, Palestine

Entrepreneurship, Business English Language, Time Management, Presentation skills

CONTACT CYPRUS/ PALESTINE : +905********* /+972********* : *****.*********@*****.*** PERSONAL SKILLS

Employee training

Teamwork

Leadership

Public Speaking

Multi-tasking

Problem Solving

LANGUAGES

ARABIC

ENGLISH

TURKISH

TECHNCIAL SKILLS

Microsoft Office Applications

CRM Software

Microsoft Outlook

Contact this candidate