HR & Government Affairs Manager / Sales Manager

Professional Profile

Arcadis (Doha, Qatar) September 2010 – present

HR & Government Affairs Manager

Manage a team of 9 employees including 3 PRO’s, 2 Government Affairs Advisors, 2 Administrators and 2 Drivers

Responsible for the Onboarding of new employees, including the processing of work visas and mobilising flights and accommodation

Liaises with line managers and new employees to determine the employee start date and ensure it is aligned with business/project timescales

Organises new employee first day induction and provide relocation assistance

Maintains all employee documents ensuring full compliance with the Ministry of Labour and other governmental bodies in Qatar

Ensures the completeness of all paperwork submitted for visa processing, including attestation of documents

Oversees the tracking of legal documentation and processes including work permits, residency visa expiry dates, Onboarding and off boarding pipelines and scheduling the cancellation of residency visas for leavers

Ensures the safety of employee documentation, including passports and original certificates.

Provide current and prospective employees with information about policies, job duties, working conditions, wages, opportunities for promotion and employee benefits

Perform difficult staffing duties, including dealing with understaffing, refereeing disputes, firing employees, and administering disciplinary procedures.

Serve as a link between management and employees by handling questions, interpreting and administering contracts and helping resolve work-related problems.

Conduct exit interviews to identify reasons for employee termination

Provide terminated employees with outplacement or relocation assistance

Manage all company registrations and licenses and provides regular updates to the Leadership team regarding any legislation that might impact the business

Manage the Ministry of Municipality and Urban Planning department (MMUP) - ensures all engineers have completed the necessary requirements to become registered engineers

Take a lead role in the merger between Hyder and EC Harris from a government affairs perspective, liaising with government officials to ensure a smooth transition of licences and company registration'

Identify the Engineer in Charge and ensures that they meet the requirements of the MMUP department to maintain the validity of the trade license and renewal

Maintain a tracker of the engineers in charge for all activities listed on the MMUP company certificate

Develop and implements the vision and strategy for the Government Affairs function

Monitor, tracks and influences policy trends and legislation; identifies risks for the company

Strengthen employee and line managers’ awareness and understanding of company and country policies

Key achievements: Over the past 6 years I have built a strong Government Affairs team. Ensuring they comply with all Qatari Labour Laws, Immigration and Government Laws whilst providing a professional service across the business. I have excellent knowledge of all Qatari, Immigration and Labour Laws and have developed key relationships within Qatar’s governing organisation to help streamline and speed up Arcadis’s visa process, ensuring I maintain internal deadlines and business priorities.

Sharq Village & Spa Hotel/Ritz-Carlton (Doha, Qatar) August 2009 - August 2010

Senior Sales Manager

Supervised all sales activities

Prepared weekly and monthly sales reports

Created regular sales presentations to management teams

Revised budgets and plans

Qatar Automobile Company - NBK Group (Doha, Qatar) June 2007 - July 2009

Sales Manager

Supervised all sales activities

Evaluated sales results against targets and undertook necessary actions

Organised sales showrooms and crated presentations and articles

Qatar Media Services March March 2006 - June 2007

Public Relation in charge

Coordinated all PR activities

Prepared regular reports and presentations to management teams

Assisted management in all activities related to PR

Handled general PR activities

Harley Davidson – NBK Group (Doha, Qatar) January 2004 – February 2006

Motor-Clothes and Merchandising Manager

Prepared plans and budgets

Managed sales and showrooms

Supervised staff and merchandising

Delivered regular reports and presentations to management teams

Conducted interviews and staff recruitment and selection

Created job offers

Almanaa Fashion Group January 2001 - December 2003

Showroom Manager

Lead the sales team

Ensured that the sales target set by the organization is achieved

Maintained good relations with clients and ensured that they are confident in the services and products provided by the sales team

Communicated with the principals in outlining and executing sales development strategies within the proposed time limit

Conducted market and client customer surveys with objective of identifying specific areas where improvement is required

Assisted management teams in business development by identifying areas in the market with scope for investment and business opportunities

Organized regular meetings between the principal and top end clients and ensured that the sales operations are up to the satisfaction of both parties

Le Palace Hotel (Tunisia) 1999 - 2001

Event Manager

Ibn – Khaldoun Hotel (Tunisia) 1997 - 1999

Public Relation in Charge

Certificates and Awards

Certificate in HR Management Skills (2012)

Employee of the Year Award (2008)

Excellence & Performance Award (Summer 2008)

General Manager’s Medal for Best Achievement (Summer 2007)

General Manager’s Medal for Excellence and Performance (2007)

General Manager’s Certificate for Excellence and Performance (2009)

Training & Development

HR Management Skills (2012)

Program of CRM & Excellence in Customer Care (2009)

Sales Techniques & Management Development (2001)

Skills

Fluent in English, French and Arabic

Good knowledge in MS Office

Able to work independently and within a team

Well organized

Excellent communication & Interpersonal skills

Contact this candidate