Customer Service Data Entry
Resume:
Annette C. Davis
**** ** *** *****, ****. ** Apt. #4
Fort Lauderdale, FL 33311
Phone: 954-***-****
Email: ******@*******.***
CAREER GOAL:
Accomplished, trustworthy professional; pursuing to obtain a position with a company that promotes professional
growth and allows me to utilize my skills to contribute to the success of the organization.
QUALIFICATION SUMMARY:
• Experience in working with students for the processing and packaging of Financial Aid.
• Strong Customer Services Skills
• Counseling higher education students,
• Skilled with working in multidisciplinary teams.
EDUCATION:
1978 Dillard High School -2501 NW 11 Street, Fort Lauderdale, FL 33311
2001 Associate of Science (A.S.), in Business Administration, Broward Community College, Ft. Lauderdale, FL
EMPLOYMENT:
May 2016– Current Royal Sea Cruises Fort Lauderdale, Florida
Sales/Customer Service Rep. Royal Sea Cruises - Sales Vacation Packages Heavy call value of
INBOUND/OUTBOUND calls Knack for organization and attention to detail will ensure that you keep files in order and
complete data entry tasks accurately. Hands-on experience with MS Office..
March 2016– March 2016 Elite Imaging Coral Springs, Florida
Receptionist – As our Full-Time Receptionist / Administrative Assistant, you will serve as our first-line of contact by
commandeering our multi-line phone system and greet customers utilizing your excellent customer service skills and a
high level of professionalism. Knack for organization and attention to detail will ensure that you keep files in order and
complete data entry tasks accurately. Hands-on experience with MS Office tools will come in handy for responding to
scheduling patients for MRI, Ultra Sounds, X-rays exams in person as well as over the phone or in person.
October 2015– February 2016 Florida Career College Lauderdale Lakes, Florida
Financial Aid Representative – Under general supervision, this position is responsible for assisting continuing and
reentering students with financial options counseling, intake processing and customer service to ensure complete and
accurate financing of their educational expenses. Perform needs analysis, provide financing documents, and generate
tentative award letter for all new students enrolling into institution’s program. Process all forms in accordance with
State Federal regulations and Company policies and procedures. This position serves as a liaison between students,
business office and third party agencies/services. Observe and adhere to all Company policies and best practices.
Exercise judgment within defined procedures and practices to determine appropriate course of action. Processing and
packaging of Title IV funding and alternative loan options for incoming students. Repackaging and crossover of
provisional funds for continuing student population. Providing exit counseling on loan repayments and terms to
graduates and withdraws.
September 2014 – September 2015 Everest University Pompano Beach, Florida
Admission Representative/Re-entry Coordinator – New Ownership February 2, 2015 Zenith Education Group
Action-oriented professionals seeking meaningful work and good earning potential will find the best of both as an
Admissions Representative with CCi. As an Admissions Rep, you will play a key role in bringing new students into our
career programs and providing them with the opportunity to achieve their goals. You will serve as a recruiter, advisor
and guide in the journeys of our adult learners.
May 2014 – July 2014 Anthem Education Corporate Office Pompano Beach, Florida
Financial Aide Specialist - Independent Contractor R2T4 Reconstructions Project Printing & Reviewing Students
Ledgers, Transcripts, Attendance from LDA course, EMOP/Award Letters, R2T4 & Refund Calculations & NSLDS Loan &
Pell History Reports for all Anthem Online campus’s. Apply to Excel Spreadsheet by Student Names & Location of
School, l Program of Study. Prepare Students file for Review by the Auditor’s.
Centralized Processing Specialist – Review and Process Files - Perform needs analysis, provide financing documents,
and generate tentative award letter for all new students enrolling into institution’s program. Process all forms in
accordance with State Federal regulations and Company policies and procedures.
Financial Aid Advisor – Student attending classes Online under general supervision, this position is responsible for
assisting continuing and reentering students with financial options counseling, intake processing and customer service to
ensure complete and accurate financing of their educational expenses. Perform needs analysis, provide financing
documents, and generate tentative award letter for all new students enrolling into institution’s program. Process all
forms in accordance with State Federal regulations and Company policies and procedures.
July 2006 – May 2014 Everest University Pompano Beach, Florida
Receptionist –Full-Time Receptionist, you will serve as our first-line of contact by commandeering our multi-line phone
system and greet customers utilizing your excellent customer service skills and a high level of professionalism. Your
knack for organization and attention to detail will ensure that you keep files in order and complete data entry tasks
accurately. Your hands-on experience with MS Office tools will come in handy for responding to email requests and
creating documents. If you can also juggle FedEx packages and mail, copy and fax jobs, and credit card transactions
without breaking a sweat, you'll be everyone's hero! This is an environment where successful candidates will the chance
to wear many hats, so if you have ideas about how to improve our business operations, your contributions will be
welcomed.
Financial Aid Representative – Under general supervision, this position is responsible for assisting continuing and
reentering students with financial options counseling, intake processing and customer service to ensure complete and
accurate financing of their educational expenses. Perform needs analysis, provide financing documents, and generate
Contact this candidate