Customer Service Microsoft Office

Jocelyn Bates

Indianapolis, IN *****

********@*****.*** - 269-***-****

Authorized to work in the US for any employer

WORK EXPERIENCE

Lowe's Home Improvement - Customer Service Associate Lowe's Call Center - Indianapolis, IN - June 2016 to September 2017 Assisted customers with their online accounts, processed online orders, reset passwords, set up in home service or replacements.

Customer Service Representative

Whirlpool Call Center - Benton Harbor, MI - February 2014 to June 2016 Assisted customers with product and service information regarding whirlpool products, reviewed or made changes to customer accounts, recorded details of customer contacts and actions taken Picker

Amazon.com Inc - Indianapolis, IN - June 2012 to January 2014 Picked and packed items that customers placed online in a timely manner. Production Associate

Lids Warehouse - Indianapolis, IN - October 2012 to December 2013 Scanned items into the system using RF scanner, packed products on assembly line, sorted and placed products in bins using a carousel technique keeping a predetermined sequence. Shift Manager

McDonald's - Elkhart, IN - July 2011 to May 2012

Performed daily customer service duties, delegated duties to fellow employees, cleaned and prepared food for customers, run own shifts.

Quality Inspector

Eimo Technologies - Kalamazoo, MI - December 2009 to June 2011 Approved incoming materials by confirming specifications, conducted visual and measurement tests, rejected and returned unacceptable materials, documented inspection results by completing reports and logs, and summarized re-work and waste.

Cashier/Customer Service Associate

Wal-Mart - Benton Harbor, MI - June 2008 to November 2009 Performed daily money transactions. Cashed checks, processed bill payments, and did returns. Cashier/Cook

Burger King - Indianapolis, IN - September 2004 to November 2006 Performed daily customer service duties. Prepared food cleaned and prepared the store for closing. Cashier

Meijer - Benton Harbor, MI - November 2003 to July 2004 Performed daily register transactions and cleaned. Home Health Aide

Department of Human Services - Benton Harbor, MI - July 2003 to July 2004 Prepared meals, cleaned, bathed patient, dressed patient, administered IV meds, transported to doctor appointments, changed nutrition bag daily, etc.

Night Shift Manager

Hot N Now - Benton Harbor, MI - April 1999 to February 2003 Performed daily and monthly inventory functions in addition to bank processing Hired, trained, Scheduled, supervised shifts, and delegated duties to fellow employees. Cashier

Henry's Hamburgers - Benton Harbor, MI - June 1998 to December 1998 Performed customer service duties. Cleaned, prepared food took orders for customers and expedited food. EDUCATION

Diploma in General Studies

Benton Harbor Sr. High School - Benton Harbor, MI

1995 to 1999

SKILLS

Cash (Less than 1 year), Customer Service (8 years), inventory (3 years), RECEPTIONIST (8 years), RETAIL SALES (8 years)

CERTIFICATIONS/LICENSES

National Career Readiness Certificate

July 2012 to Present

ADDITIONAL INFORMATION

SKILLS

Management (10+ years), Typing 40 wpm(10+ years), Customer Service (10+ years), Cash Handling (10+ years),

Data Entry (10+ years), Excel (10+ years), Hiring (5 years), Inventory (10+ years), Lotus Notes (2 years), Office Applications (10+ years), Word (10+ years), Powerpoint (10+ years), Call Center (2 years), Microsoft Office (10+ years), Scheduling (10+ years), Supervising (5 years)

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