IT Business Analyst
Resume:
Curriculum vitae
Personal Profile
Name: Ramy Mohamed El-Hefnawy
Nationality: Egypt
Date of Birth: January 1st 1984
Marital Status: Married
Current Address: Cairo-Egypt
Cell Number: +201*********
E-mail: **********@*****.***
Career Objective
To build career in growing organization, where I can get the opportunities to prove my abilities by accepting challenges, fulfilling the organizational goal and climb the career ladder through continuous learning, commitment and dedication.
Education
Zahraat Language School – Secondary School-Cairo-Egypt-2001.
Modern Academy University-Cairo-Egypt- 2005
Bachelor of Management information systems (English Section).
Work Experience
Experienced in Manned Security Operations
Scheduling shifts, handling incidents reports through work sites, Monitoring and regulating security guards duties in multiple work sites.
Experienced in security services office management, Getting new contracts and accounts for the company, Processing Payroll for employees, Handling customers complaints and requirements.
Follow up with customers and arrange continuous meetings to evaluate service level and ensure quality of service.
Experienced in health and safety, Report all sites incidents, oversee the implementation health and safety policies and procedures, Train Employees on site for safety instructions and handling hazards and incidents.
Experienced in Telecom Operations
Worked in Telecom operations for Mobile networks services:
Handling technical queries (Mobile network troubleshooting, Phones troubleshooting, Internet services troubleshooting).
Handling Billing and banking queries for customers.
Level 2 technical support.
Experienced in IT Applications Support and Business Solutions/Analysis
Implementing Computer system requirements by gathering defining and analyzing system problem designing and testing standards and solutions.
Analyze existing and legacy system and define transition plan where applicable.
Preparing root cause analysis for system problems & issues.
Identify options for potential solutions and assess them for both technical and business suitability.
Validate results by testing applications.
Provide training and user manuals to users of a new system
Work closely with colleague’s developer’s testers and a variety of end users to ensure technical compatibility and user satisfaction.
Applications monitoring & business processes audit.
Project manager for vehicle tracking system implementation.
Cash Security services project (Implementation of Vehicle tracking system project).
Preparing management reports for both divisions Manned security services and Electronic
Security systems division.
Conducting training for applications users including all system modules.
Successfully implemented Disaster recovery project for Vehicle Tracking System.
Business development by conducting frequent meetings with business stake holders and plan for development needed for improving business performance.
Implement advanced strategies for gathering, reviewing and analyzing data required.
Master strategic business process modeling and quality management techniques
Apply best practices for effective communication and problem-solving
Professional Experience
All Nation Security services Inc. (Los Angeles-USA), Dates of 2007-2009
Office Operations Manager
Duties:
Preparing proposals and getting new contracts for the company.
Responsible for scheduling employees, manage time sheets and payroll.
Taking care of customer complaints and sites incidents.
Managing Patrolling supervisors to assure all sites service level and customer satisfaction.
Perform continuous meetings with customers to evaluate service level and note any enhancements or complaints.
Surprise visits to check adherence of employees to work instructions and policies on site.
Nestle Prepared Foods (Los Angeles -USA) Dates of 2009-2011
Nestle Safety Department
Duties:
Train employees for company safety and Health and policy and procedures.
Monitoring Company premises environment and preparing reports for incidents or hazards.
Manage security team to ensure safety and health instructions are followed through all the premises.
Supervising security team to ensure safety policy and procedures are followed.
Cooperate with the security service provider to monitor the work environment safety.
Du Telecom (Dubai- UAE) Dates of 2012 –2013
Enterprise Applications Support
Duties:
Assisting with the operation of the help desk functions and user support, handling escalating issues, entering tickets and resolving various technical issues if required
Stay regularly in loop with the department managers, directors, end-users, system managers regarding projects, application issues and provide resolutions to troubleshooting issues
Troubleshoot and assist with various web and enterprise applications and resolve various server and application issues
Coordinate and provide assistance for interface maintenance and support
Technical trouble shooting for service.
Handlin clients billing queries.
G4S - KSA Dates of January 2013- August 2016
(“SATURN” Manned Security Services Operations Core System – Implementation Project)
Duties:
Analyze application design, implement them and build activities
Ensure stability, integration and integrity of production systems
Preparation for implementing Saturn Software by understanding Legacy business processes.
Formulation of new business processes according to the G4S way.
Preparing Employees Master Data.
Creating Clients contracts and sales Orders on the system.
Implementing Saturn software and implementing Business processes according to G4S way.
Prepare technical reports for any issues will face users after system goes live.
Handling attendance processes on SATURN for testing purposes and preparing reports for any customization required on SATURN Application to be compatible with Work Environment.
Preparing monthly reconciliation report for time and attendance.
Handling operation Role in SATURN implementation team and performing internal audit for operations to ensure business processes are applied according to G4S way.
G4S - KSA IT- Business Solutions (Business Analyst)
Duties:
Implementing Computer system requirements by gathering defining and analyzing system problem designing and testing standards and solutions.
Analyze existing and legacy system and define transition plan where applicable.
Preparing root cause analysis for system problems & issues.
Identify options for potential solutions and assess them for both technical and business suitability.
Validate results by testing applications.
Provide training and user manuals to users of a new system
Work closely with colleagues developers testers and a variety of end users to ensure technical compatibility and user satisfaction.
Applications monitoring & business processes audit.
Project management for company vehicle tracking system implementation.
Cash Security services project (Implementation of Vehicle tracking system project).
Preparing management reports for both divisions Manned security services and Electronic
Security systems division.
Assist with the maintenance, installation, upgrades and testing of software for the users
Conducting training for all Saturn MSS system users including all system modules.
Successfully implemented Disaster recovery project for Vehicle Tracking System.
Business development by conducting frequent meetings with business stake holders and plan for development needed for improving business performance.
Languages, Computer & Personal Skills.
Languages:
Arabic Mother Tongue
English, Reading, Writing & Conversation.
Computer Skills:
Microsoft Products: MS Word/ MS Power Point/ MS Excel, MS Project, MS Visio
Internet & Emailing.
Personal Skills:
Communication – Able to listen/talk to people in a constructive manner.
Numerical –Able to handle numbers, math, estimations.
Analytical – Able to analyze information.
Problem-solving – Able to offer & develop solutions to problem.
Teamwork –Able to work with other people to achieve a common goal.
Leadership –Able to take responsibility and Leadership.
Organization – Able to meet deadlines, plans and scheduled tasks.
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